**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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My solo total is 11k higher than alliance point total.
We are struggling to move up to the first t6cc milestone and this would make a huge difference.
The issue is not resolved and my account has a discrepancy of 5k between the solo and allaince score (5k less on the allaince score), which means it's affecting my entire allaince.
The solo scores and alliance contribution scores should be exactly the same.
Others are reporting larger discrepancies, so this is an issue affecting multiple allainces, in an event that is still ongoing.
Bugs are understandable, but the replies to tickets being a copy and paste job, not responding to what's actually being raised and then stating that an issue is resolved when it's not, and then closing the tickets is just disrespectful and shows kabams complete lack of respect for their customers.
People shouldn't have to come to the forums to try and get the forum moderators (who are helping) to chase other departments to sort things out, that should be achieved by the support tickets.
@Kabam Miike can you please contact the relevant departments and inform them the issue is not resolved.
I provided pictures with the support ticket, but if required can post pictures here too showing the discrepancies in scores.
Thank you in advance.
I'm seeing other posts pop up highlighting differences in scores between solo and alliance scores, so clearly it's not been resolved for both as the ticket support team are telling people.
I've been in discussions with the engineers this morning and wanted to provide some more insight.
Why are my Solo and Alliance Event scores different?
I know a few people have asked about why their Alliance Event score is lower. There was an error when granting missing event points that resulted in Solo Event scores being rewarded twice. We elected to leave things the way they were instead of giving everyone whiplash by taking them back and messing with milestones. So, it's not that you're missing points for your Alliance Event, it's that you have extra points in the Solo Event. We checked the data for reports directly from this thread and confirmed.
What happened to crystals I lost during disconnects?
We have confirmed with backend data that no crystal spins completely disappeared. Champions/rewards were granted to each account, they're just difficult for Summoners to track; definitely an inconvenience.
But it didn't show up in my Alliance Feed!
The same issue causing the disconnect interrupts the reporting to the Alliance feed, making it an unreliable source for information. I know it makes tracking who you pulled quite frustrating and removes the payoff of even opening the crystal, but the team is working to figure out why we're seeing increased latency with crystal openings recently.
and then theres people who opened batches of 10 paragon crystals and only showed a few champs or no champs in feed but lost crystals. (also resulting in messed up points which are now extra fixed for some and again more people gettiing more than they were supposed to while others are getting nothing)
so basically we have to take your word for it and just accept we got 4* champs for all batches of 10... even tho the game broke so bad during the high rush hour that many others got more than they were supposed to and those that got nothing(at least from what we could tell) just have to settle with basically nothing.
who knows maybe on the teams end you guys can see the code of us getting champs BUT also maybe the game is so broken that, that code is also messed up. its not like its not possible since ya know... all these constant bugs and server crashes and such..
but i guess... no help from support and forum just being the voices.. nothing else can be done just shafted yet again
If kabam made a mistake fixing the solo points, that doesn't mean that the alliance points should just be ignore and that the alliances as a whole should be left to suffer.
I started with 2500pts points missing from both scores (a small ammount compared to many others). Kabam incorrect added 5000pts to my solo score (as acknowledged by yourself) however there have been no points added to my alliance score meaning my entire alliance is being detromented.
It's concerning that you are able to explain an error occurred with the assigning of solo points/ alliance points were not corrected, but as of today, the support team and the copy and paste "Jack" response is still claiming both solo and alliance points have been fixed.
I would suggest that if Kabam doesn't want to undo the mistake they made on solo scores (although I think they should), they still add the missing alliance points that are affecting the entire alliance (the missing amount not the incorrect double amount added to the solo score).
I'm going to go focus on ranking up my super effective 6* red cyclops I just duped with my last batch...🤣.
"Good news, you got a 6* from a Paragon crystal..."
There are only 3 days left in the event...
The whole situation is frustrating as Kabam tried to fix it, granted they messed that up, but the intention was to fix it. Unfortunately what followed is either miscommunication internally or deceit (although I would say the information shared here has been far more reliable and forthcoming).
They incorrectly added 5,000 points to my solo score (should have only been 2,500), but have at no point added the missing 2,500 points to my allaince score, so it's negativity affecting the entire allaince (plus however many others were affected).
I appricate my missing points aren't as much as some others, but it's not resolved at all.
I have photos of before, with the mathematically impossible score given the crystals I opened (2,500 points missing), I then have pictures of the updated score where Kabam messed up and added double the missing solo points (causing a 5k difference), and have photos now that still show the 5k difference (meaning at no point were there points added to the allaince score).
Given the track record, it's not a shock that they messed it up, but what is shocking is that they are continuously telling people incorrect and differing information from department to department, yet expect the players to believe them when they say it's resolved or that no one lost out.