I cannot enter to AQ
Olish08
Member Posts: 10
I was going to my BG when the game down and now I cannot participate. We are going map 6 btw
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Have you tried quitting and putting it back on?
I cannot do anything; I have tried to close and open again the app and nothing happened.
Can you please send a ticket to our support team? They can investigate this situation for you. You can do this in game by tapping the grey gear icon in the top left corner of the home screen, and then on the support button.
Than you for your help and it has been done. Case #04547718; but what about our AQ?, I am affecting my alliance.
@Kabam Miike my alliance member sent a support ticket. I don't think I'm allowed to quote the response but I can document it if needed. The gist was "We are currently experiencing a large number of contacts regarding this specific issue, and so we may be unable to answer you individually. If you have any other questions... etc etc"
++++
In the meantime
• My alliance paid the resource cost for map 6, which you know to be nontrivial
• Map 6 is designed to require 10 players per BG to complete
• We will run phases 1 and 2 with 9 players, but you know that will cost us
• We will have to leave a path empty and complete phase 3 and Dorm with nodes up, which you know will cost us
This isn't the first time this has happened, so it's not like you're investigating a brand new issue here. The cause is the game crashing while a player is joining AQ.
The solution is... what?
Yeah. That’s useles. What solution do you have for our alliance? This is a screw up by kabam. The rest of us are fighting with nodes up and wasting pots. Support should be just that. Everyone on the thread sent a ticket. What are you going to do for our alliance when we can’t complete the map? Game isn’t cheap. People spend real money.
Kabam: we can get to that after you fill out a ticket and it should be no less than 24 hours.
User: the house will be burnt down by then
Kabam: keep spending on our product.
YOU get a lvl1 health pot! YOU get a lvl1 health pot. YOU ALL get lvl1 health pots!!
Single champion right? Maybe a greater ascendant crystal.
I did it and nothing happened
At least it’s map 5. I think you can still do it with 9. You can’t with 6
You'll just let this AQ expire and pretend nothing happened. And let's be clear. This isn't a little instability or a lost arena round. This is an entire alliance having to replan map 6, suffer with nodes up, and finish with excess item use, lower points, and a lower finish at the end of AQ to show for it.
I can't say the complete lack of acknowledgement is disappointing. To be honest based on past experience it's about what we expect. But it is callous and insulting.
@Kabam Miike I have not received any solution yet, how are we going to be compensated?
It is really frustrating
@Kabam Miike @Ad0ra @Ad0ra_
My champions are still locked and cannot be used in AW.
Now I didn't receive any rewards of this day (i.e. I have lost 600 T2Alpha fragments and 3 map 6 crystals)
And nobody is giving me an answer..... what a bad customer service
@Kabam Miike what else do I have to do?
We send tickets and get default autobot responses asking us to open to new tickets 🤷♂️
Your recent message does not address the above, hence I ask.
We are still exploring options for individual tiers in Alliance Quests. We can't discuss actions for individual accounts and alliances in the Forums, as that is for the Support team to determine.
Rest assured, we are not done yet when it comes to how Alliance Quests were affected.
Now, I'm going to close this thread down, because I have received word that the original issue has been resolved.