I Tried To Update The Game To The Latest Version, It Installed The Update But Then It Said Couldn't Install On The Google Play Store, So I Don't Know If That Was A Glitch Or A Bug, Oh And Will The Hotfix Be Available On The Google Play Store By Early-Mid Next Week Because I Want To Know What Day Next Week The Hotfix Will Be Live On The Google Play Store?
The real question is will the hotfix next week fix this updating problem too for player? Or are we gonna go another month with no word from kabam? @kabam Jax
When I enter a fight against newer champions or try to upgrade them in my champion roster, the game gives me an "Updating" screen and hangs there until I close the game and open it again.
This started with last month's update, and I couldn't play several game modes for 2 weeks until I figured out that having Quicksilver in my fighting team was causing my game to go to the Updating screen. I was able to use a friend's device to get Quicksilver off my team and thereby play again, but I cannot use any newer champs, I cannot upgrade them, and if I enter a fight against new champs in any game mode, the updating screen happens. The bug is a known issue, yet it has persisted through TWO updates.
THIS IS UNACCEPTABLE!!!!!!!!!!!! I HAVE PAID SEVERAL HUNDRED DOLLARS OVER THE YEARS TO ENJOY THIS GAME AND I CANNOT PLAY IT AS DESIGNED FOR MORE THAN A MONTH!!!!!!!!! YOU HAVE NOT ADDRESSED THIS BUG IN ANY MEANINGFUL WAY. IT SEEMS THAT YOU ARE PRETENDING THAT THE BUG DOES NOT EXIST!!!!! YOU OWE IT TO THE AFFECTED PLAYERS TO ACKNOWLEDGE THE BUG, ADDRESS THE ISSUE, AND GIVE SOME COMPENSATION FOR NOT BEING ABLE TO PLAY THE GAME!!!!
Device and Version: OnePlus 9 Pro
Device Operating System: Android v13
Mobile Carrier: T-Mobile
Cellular or WiFi: Both
Game Version Installed: v40.0.0 (128570700)
Game Mode: All
Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked? All champions released since 2022
I have filed 2 different support tickets with Kabam, both of which were closed after they sent me an email that said something like "We are aware of the issue and are working on it." They offered no solution, no resolution, and no compensation. So pretty much, "It sucks to be you. Deal with it."
Also, to make it worse, I cannot complete most of the special objectives or obtain the side quest exploration rewards except on the 4th week. It is grossly unfair that there's no way for me to obtain these rewards (including R5 generic awakening gem T5B catalyst, T2A catalyst, 4k 6* shards, 400k gold, 12k T5B fragments, and a whole bunch of intergalactic planetary shards). I explored the only part of the side quest I could, but I am not going to waste my time doing week 1-3 because I can't 100% explore them, and the crystal shards aren't worth the amount of time if I can't get 100%.
We deserve a response. We deserve an explanation. Do the right thing. @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra
When I enter a fight against newer champions or try to upgrade them in my champion roster, the game gives me an "Updating" screen and hangs there until I close the game and open it again.
This started with last month's update, and I couldn't play several game modes for 2 weeks until I figured out that having Quicksilver in my fighting team was causing my game to go to the Updating screen. I was able to use a friend's device to get Quicksilver off my team and thereby play again, but I cannot use any newer champs, I cannot upgrade them, and if I enter a fight against new champs in any game mode, the updating screen happens. The bug is a known issue, yet it has persisted through TWO updates.
THIS IS UNACCEPTABLE!!!!!!!!!!!! I HAVE PAID SEVERAL HUNDRED DOLLARS OVER THE YEARS TO ENJOY THIS GAME AND I CANNOT PLAY IT AS DESIGNED FOR MORE THAN A MONTH!!!!!!!!! YOU HAVE NOT ADDRESSED THIS BUG IN ANY MEANINGFUL WAY. IT SEEMS THAT YOU ARE PRETENDING THAT THE BUG DOES NOT EXIST!!!!! YOU OWE IT TO THE AFFECTED PLAYERS TO ACKNOWLEDGE THE BUG, ADDRESS THE ISSUE, AND GIVE SOME COMPENSATION FOR NOT BEING ABLE TO PLAY THE GAME!!!!
Device and Version: OnePlus 9 Pro
Device Operating System: Android v13
Mobile Carrier: T-Mobile
Cellular or WiFi: Both
Game Version Installed: v40.0.0 (128570700)
Game Mode: All
Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked? All champions released since 2022
I have filed 2 different support tickets with Kabam, both of which were closed after they sent me an email that said something like "We are aware of the issue and are working on it." They offered no solution, no resolution, and no compensation. So pretty much, "It sucks to be you. Deal with it."
Also, to make it worse, I cannot complete most of the special objectives or obtain the side quest exploration rewards except on the 4th week. It is grossly unfair that there's no way for me to obtain these rewards (including R5 generic awakening gem T5B catalyst, T2A catalyst, 4k 6* shards, 400k gold, 12k T5B fragments, and a whole bunch of intergalactic planetary shards). I explored the only part of the side quest I could, but I am not going to waste my time doing week 1-3 because I can't 100% explore them, and the crystal shards aren't worth the amount of time if I can't get 100%.
We deserve a response. We deserve an explanation. Do the right thing. @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra
Its funny how kabam can warn us in a couple of minutes, but when it comes to answering a complaint on the game constantly updating on 2022 champions, they dont give us feedback as to when or how this will be resolved.
Hi all, I am not affected with this issue but curious. What is actually the issue? When you start the app, the game wants to update endlessly? Will it not allow you progress further?
Useless, I complained for everyone last month and got warned, yet there is no fix to this error at all!
But the GSpace workaround seemed to fix it for you ??
Just a reminder for others, various potential workarounds for those who don’t have native Google PlayStore, can see pages 10-12 of this thread, and see if that helps resolve it.
No update? No response? This is going on 2 months. I can't complete this month's quests, either. Even if you don't have a fix, WE DESERVE TO BE ACKNOWLEDGED!! STOP PRETENDING THIS DOESN'T EXIST! @Kabam Miike@Kabam Zibiit@Kabam Porthos@Kabam Vydious@Kabam Lyra
Hi all, I am not affected with this issue but curious. What is actually the issue? When you start the app, the game wants to update endlessly? Will it not allow you progress further?
When I put a champ from 2022 or newer on my team for Story Mode, Event Quest, Side Quest, or Daily Quests, the game switches to the loading screen, but it says "Updating" and hangs. This problem persisted until I was able to use a friend's phone to log in (where this problem does not exist) and remove Quicksilver from my team. This seemed to fix the problem at the time. Now, I can play those modes again as normal (but without newer champs on my team), but I cannot go to my roster and view or update any of those 2022 or newer champs, or the Updating screen hangs until I kill the app and restart it. When I am playing through any of the quest modes, even though I have my team with older champs, if I encounter one of those newer champs on the path, the same updating screen happens. This has prevented me from doing 100% explore on several quests and thereby not getting the rewards.
So, to answer your question directly, the game is playable as long I don't use or encounter or try to view/upgrade any newer champs. I am lamenting that I cannot update my new Wiccan on the level up event (I need to spend a bunch of Mystic ISO).
Is this for real or is there any solution posted that we have missed?? Because it is absolutely unbelievable that this serious issue has taken sooooo damn long!!
Our alliance has had to move 3 people on because this is taking so long to fix. There is only a limited amount of time you can have people not being able to participate in alliance events. They also had virtually given up playing anyway, as what is the point when the game doesn’t work.
And again a new "Hotfix" of the game that is useless for those of us having this updating bug problem! At this point i realise that kabam really don't care about this.
Updated to 40.0.1 actually fixed nothing of this issue like the may hotfix.
New HotFix today is for the Visual Effects issues prevalent since June release. (*maybe some Latency issues too, see latest announcement at top of forums, aka during large crystal opening times. unless that was a new backend change and not part of the VFX HotFix).
Not for these “unable to download”, or “constant download when using 2022/23 champs” issues.
Updated to 40.0.1 actually fixed nothing of this issue like the may hotfix.
New HotFix today is for the Visual Effects issues prevalent since June release. (*maybe some Latency issues too, see latest announcement at top of forums, aka during large crystal opening times. unless that was a new backend change and not part of the VFX HotFix).
Not for these “unable to download”, or “constant download when using 2022/23 champs” issues.
Maybe yea but still, they fix the new bugs but the game updating forever one is there since may ! they act like they are blind about this or they just ignore it and looks like they won't fix this issue and leave players with this annoying bug as it is.
We've been waiting for a fix to this bug for so long meanwhile those having VFX problem at the beginning of the event got this problem fixed as soon as they started complaining about it on the forum.
Comments
I have 2 accounts and I'm leading in 30 person Aliance...
Help...
@Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra
This started with last month's update, and I couldn't play several game modes for 2 weeks until I figured out that having Quicksilver in my fighting team was causing my game to go to the Updating screen. I was able to use a friend's device to get Quicksilver off my team and thereby play again, but I cannot use any newer champs, I cannot upgrade them, and if I enter a fight against new champs in any game mode, the updating screen happens. The bug is a known issue, yet it has persisted through TWO updates.
THIS IS UNACCEPTABLE!!!!!!!!!!!! I HAVE PAID SEVERAL HUNDRED DOLLARS OVER THE YEARS TO ENJOY THIS GAME AND I CANNOT PLAY IT AS DESIGNED FOR MORE THAN A MONTH!!!!!!!!! YOU HAVE NOT ADDRESSED THIS BUG IN ANY MEANINGFUL WAY. IT SEEMS THAT YOU ARE PRETENDING THAT THE BUG DOES NOT EXIST!!!!! YOU OWE IT TO THE AFFECTED PLAYERS TO ACKNOWLEDGE THE BUG, ADDRESS THE ISSUE, AND GIVE SOME COMPENSATION FOR NOT BEING ABLE TO PLAY THE GAME!!!!
Device and Version:
OnePlus 9 Pro
Device Operating System:
Android v13
Mobile Carrier:
T-Mobile
Cellular or WiFi:
Both
Game Version Installed:
v40.0.0 (128570700)
Game Mode:
All
Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?
All champions released since 2022
I have filed 2 different support tickets with Kabam, both of which were closed after they sent me an email that said something like "We are aware of the issue and are working on it." They offered no solution, no resolution, and no compensation. So pretty much, "It sucks to be you. Deal with it."
Also, to make it worse, I cannot complete most of the special objectives or obtain the side quest exploration rewards except on the 4th week. It is grossly unfair that there's no way for me to obtain these rewards (including R5 generic awakening gem T5B catalyst, T2A catalyst, 4k 6* shards, 400k gold, 12k T5B fragments, and a whole bunch of intergalactic planetary shards). I explored the only part of the side quest I could, but I am not going to waste my time doing week 1-3 because I can't 100% explore them, and the crystal shards aren't worth the amount of time if I can't get 100%.
We deserve a response. We deserve an explanation. Do the right thing. @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra
Still can't play after. Don't punish me longer please
@Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra
Just a reminder for others, various potential workarounds for those who don’t have native Google PlayStore, can see pages 10-12 of this thread, and see if that helps resolve it.
@Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra
So, to answer your question directly, the game is playable as long I don't use or encounter or try to view/upgrade any newer champs. I am lamenting that I cannot update my new Wiccan on the level up event (I need to spend a bunch of Mystic ISO).
(*maybe some Latency issues too, see latest announcement at top of forums, aka during large crystal opening times. unless that was a new backend change and not part of the VFX HotFix).
Not for these “unable to download”, or “constant download when using 2022/23 champs” issues.