I cannot enter to AQ

Olish08

I was going to my BG when the game down and now I cannot participate. We are going map 6 btw

Comments

DarkestDestroyer

Looks like you're going nowhere at the minute lol

Have you tried quitting and putting it back on?

Olish08

DarkestDestroyer wrote: »

Looks like you're going nowhere at the minute lol

Have you tried quitting and putting it back on?

I cannot do anything; I have tried to close and open again the app and nothing happened.

GbSarkar

Happened to an alliance member today. Write to support and hope you reach someone with a brain

Ollie_olly

A few have the same problem in my alliance too

Kabam Miike

Hi @Olish08,

Can you please send a ticket to our support team? They can investigate this situation for you. You can do this in game by tapping the grey gear icon in the top left corner of the home screen, and then on the support button.

Olish08

@Kabam Miike what can I do?

Olish08

Kabam Miike wrote: »

Hi @Olish08,

Can you please send a ticket to our support team? They can investigate this situation for you. You can do this in game by tapping the grey gear icon in the top left corner of the home screen, and then on the support button.

Than you for your help and it has been done. Case #04547718; but what about our AQ?, I am affecting my alliance.

420down

We have a member having the exact same issue.

IronicFist

Kabam Miike wrote: »

Hi @Olish08,

Can you please send a ticket to our support team? They can investigate this situation for you. You can do this in game by tapping the grey gear icon in the top left corner of the home screen, and then on the support button.

@Kabam Miike my alliance member sent a support ticket. I don't think I'm allowed to quote the response but I can document it if needed. The gist was "We are currently experiencing a large number of contacts regarding this specific issue, and so we may be unable to answer you individually. If you have any other questions... etc etc"

++++

In the meantime
• My alliance paid the resource cost for map 6, which you know to be nontrivial
• Map 6 is designed to require 10 players per BG to complete
• We will run phases 1 and 2 with 9 players, but you know that will cost us
• We will have to leave a path empty and complete phase 3 and Dorm with nodes up, which you know will cost us

This isn't the first time this has happened, so it's not like you're investigating a brand new issue here. The cause is the game crashing while a player is joining AQ.

The solution is... what?

bignate165

This same thing happened to me, I cant get into AQ and we're playing map 6. I submitted a ticket and got the same generic response back. We need to know how this is going to be resolved so that the entire alliance is not affected.

rwhack

Kabam Miike wrote: »

Hi @Olish08,

Can you please send a ticket to our support team? They can investigate this situation for you. You can do this in game by tapping the grey gear icon in the top left corner of the home screen, and then on the support button.

Yeah. That’s useles. What solution do you have for our alliance? This is a screw up by kabam. The rest of us are fighting with nodes up and wasting pots. Support should be just that. Everyone on the thread sent a ticket. What are you going to do for our alliance when we can’t complete the map? Game isn’t cheap. People spend real money.

rwhack

User: kabam the house is on fire and I see you have a fire extinguisher.

Kabam: we can get to that after you fill out a ticket and it should be no less than 24 hours.

User: the house will be burnt down by then

Kabam: keep spending on our product.

rwhack

Come on that was at least a little funny.

rwhack

@Kabam Miike so how are you going to make this right for all 30 people in every alliance this affected?

IronicFist

rwhack wrote: »

@Kabam Miike so how are you going to make this right for all 30 people in every alliance this affected?

YOU get a lvl1 health pot! YOU get a lvl1 health pot. YOU ALL get lvl1 health pots!!

rwhack

IronicFist wrote: »

rwhack wrote: »

@Kabam Miike so how are you going to make this right for all 30 people in every alliance this affected?

YOU get a lvl1 health pot! YOU get a lvl1 health pot. YOU ALL get lvl1 health pots!!

Single champion right? Maybe a greater ascendant crystal.

nijoj

Have the same problem. Cannot join AQ. Had sent a ticket also still can’t join AQ

KURO

Restart your game. Same thing happened to me. Don’t know if it’s works for you but it’s not hurt just to trying it out.

Olish08

KURO wrote: »

Restart your game. Same thing happened to me. Don’t know if it’s works for you but it’s not hurt just to trying it out.

I did it and nothing happened

rwhack

nijoj wrote: »

Have the same problem. Cannot join AQ. Had sent a ticket also still can’t join AQ

At least it’s map 5. I think you can still do it with 9. You can’t with 6

IronicFist

@Kabam Miike wouldn't it have been simpler and less cruel for support to just tell everyone "you're hosed, you'll be locked out for this entire run"? At least that way people wouldn't be desperately checking game and email every 30 minutes for a communication we all know isn't coming.

You'll just let this AQ expire and pretend nothing happened. And let's be clear. This isn't a little instability or a lost arena round. This is an entire alliance having to replan map 6, suffer with nodes up, and finish with excess item use, lower points, and a lower finish at the end of AQ to show for it.

I can't say the complete lack of acknowledgement is disappointing. To be honest based on past experience it's about what we expect. But it is callous and insulting.

Olish08

@Kabam Miike I have not received any solution yet, how are we going to be compensated?

It is really frustrating

Olish08

Even worse.... AQ has ended, but my champions are still locked. Is nobody going to help me?
@Kabam Miike @Ad0ra @Ad0ra_

BØNË_ČRÜŠHĒR

This is BS now my AQ team it’s locked and I could do AQ yesterday cause of KABAM BS and now Im in war and can’t used my A-Team great job

Olish08

My alliance lost some points and 1 map 6 crystals.
My champions are still locked and cannot be used in AW.
Now I didn't receive any rewards of this day (i.e. I have lost 600 T2Alpha fragments and 3 map 6 crystals)

And nobody is giving me an answer..... what a bad customer service
@Kabam Miike what else do I have to do?

TillerTheKiller

This issue has affected all 30 of us in the alliance as we were not able to 100% one of our maps and missed out on completion rewards.

Namo10

@Ad0ra_ @Kabam Miike how are we going to be compensated as alliances as well as individuals for the above misgivings?

We send tickets and get default autobot responses asking us to open to new tickets 🤷‍♂️

Your recent message does not address the above, hence I ask.

Kabam Miike

Namo10 wrote: »

@Ad0ra_ @Kabam Miike how are we going to be compensated as alliances as well as individuals for the above misgivings?

We send tickets and get default autobot responses asking us to open to new tickets 🤷‍♂️

Your recent message does not address the above, hence I ask.

We are still exploring options for individual tiers in Alliance Quests. We can't discuss actions for individual accounts and alliances in the Forums, as that is for the Support team to determine.

Rest assured, we are not done yet when it comes to how Alliance Quests were affected.

Now, I'm going to close this thread down, because I have received word that the original issue has been resolved.