Addressing Mythic Crystal Issue (1250 Crystals instead of Shards)

Navieen

I have no clue what happened but I just know it’s a right mess

Comments

abam

Hahahahaha

Coppin

They should just do a rolling reset.

Reset everyone's progress to before the EQ went live.

They did that 1 time and it was a mess...
Anyone who opened a crystal got a crystal back... So if u were lucky to pull a god tier and then u pull a groot u were out of luck...

Coppin

At least we got a combo tracker

Kabam Miike

lmfao - Kabam Miike strikes again.

Claiming rewards is an "exploitable bug" what a joke.

Kabam! Come play our game and get punished for our mistakes! Pay for features that we'll break and not fix nearly as swiftly as patch out errors that benefit players!

It's not claiming the rewards; it's the people that are trying their hardest to open every crystal that they can right now because they know that this isn't intended.

You also can't compare these two bugs. We've said this a lot, and I know you all know it, but not every bug is the same. This is a server-side fix, which is very different from a bug that requires a hotfix. We are working to fix that as soon as we can, and putting in more effort than it's taking to fix this issue, but that doesn't mean it's physically going to be as fast to fix.

JustAGuy

So what will happen to those people who opened some and then stopped after thinking, “Oh, I might get banned doing this.”? It’s not like they were trying their hardest to open crystals as an exploit.

Kabam Miike

Hey everybody,

So catching everybody up on this.

As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

KnightOfTheRealm

At least we got a combo tracker

This comment made my day

kampereq

I am pretty sure people who opened more than like 100 are getting some kind of punishment but if this will only be a 7day ban and the champs stay on your account that would be a big problem so I am pretty sure that's not what's coming to them.

TheParasite

They might compensate you with some vacations

if they let this go, does that indirectly mean the other progression tier are shafted while the cav's get that many resources??

PoolBoyRoy

They might compensate you with some vacations
if they let this go, does that indirectly mean the other progression tier are shafted while the cav's get that many resources??

Anyone could claim this, not just cav

Kabam Miike

Also, I apologize for the short/to-the-point messages. Jax is on a well-deserved break, and I am running around trying to do a lot right now, but keeping up communications is very important, especially when there are bugs that need to be addressed.

Darkness275

lmfao - Kabam Miike strikes again.

Claiming rewards is an "exploitable bug" what a joke.

Kabam! Come play our game and get punished for our mistakes! Pay for features that we'll break and not fix nearly as swiftly as patch out errors that benefit players!
It's not claiming the rewards; it's the people that are trying their hardest to open every crystal that they can right now because they know that this isn't intended.

You also can't compare these two bugs. We've said this a lot, and I know you all know it, but not every bug is the same. This is a server-side fix, which is very different from a bug that requires a hotfix. We are working to fix that as soon as we can, and putting in more effort than it's taking to fix this issue, but that doesn't mean it's physically going to be as fast to fix.

Okay, honestly, I apologize for my initial comment. That was much more hostile than necessary. Mostly because I do actually trust the company won't just jump to banning someone.

But the onus is on you as a company/developers to actually double and triple check these things before they go live. Not push something out and then realize that a mistake was made and punish players for your mistakes. Players shouldn't have to pause and double check your work.

I get that most of these events and things going live are automatic in terms of timing, but they should still be checked - and when these mistakes do happen, the initial forum response shouldn't be to just make a snarky comment about banning people.

Hey everybody,

So catching everybody up on this.

As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

Something like that ^ is far more effective, informative and appreciated.

Maybe I'm just speaking for myself though.

Regardless, I do apologize for my own snarky remarks - keep up the good work. (Not sarcasm, past couple days aside, I do think you're all doing a good job and it doesn't get said enough - we're mostly vocal when things go wrong and we come out for your blood.)

coolspiderman17_

They should just do a rolling reset.

Reset everyone's progress to before the EQ went live.

That’s stupid. That punishes anyone that’s not cavalier.

Navieen

I’ve just seen an account go from having a 5 star as their top champion to two 7 stars 💀 Clearly they’ve opened so many mythic crystals they had the ability open 7 star crystals 😭😭😭 Curious to see what happens to these people. Their rating has even went from 800k to now 1.3 million 🤣

Darkness275

They should just do a rolling reset.

Reset everyone's progress to before the EQ went live.
That’s stupid. That punishes anyone that’s not cavalier.

Anyone* (Cavalier or above) could have claimed the rewards.

Does a rollback suck? Yeah, but it's fair across the board and treats all accounts the same. Maybe they can do a more targeted reset and track account inventories, but a rollback is one way to guarantee they get all accounts. No chance of them missing accounts and people slipping through the cracks, or sitting on 1250 Mythic crystals.

BigBlueOx

Also, I apologize for the short/to-the-point messages. Jax is on a well-deserved break, and I am running around trying to do a lot right now, but keeping up communications is very important, especially when there are bugs that need to be addressed.

Gotta say just catching up on this issue and tip of the cap, well managed and communicated on this. Thanks for the quick responses

Coppin

Err..

XFREEDOMX

I would open them all lol it’s not your job to know what is right and wrong you can’t get banned for playing the game, no one broke ToS. Have fun y’all with infinite iso and 6* and 7*s! This is gonna be a real treat to watch! This is frigging funny!

i hope you get banned for encouraging others to do immoral thing.

Squashini

@Kabam Miike any info on the 7 day fun in sun solo event rewards that weren’t given to people? No one is responding about this issue and there’s been no update for about a week.

ahmynuts

notice how quick they were to getting around to fix it, if it were a bug to hurt players it would still be live.

Notice how the bugs that hurt players are infinitely more complex to fix than a number of crystals being off. They can't just go in and press a button to fix something like input issues

Shake_a_Quake

Yes

TheParasite

They might compensate you with some vacations
if they let this go, does that indirectly mean the other progression tier are shafted while the cav's get that many resources??
Anyone could claim this, not just cav

well what for the ones who were genuine and claimed the tb/pg rewards instead of cav which was accessible...

[Deleted User]

Yes, nice. Hold all the player community responsible and ban them for the endless bugs you create! And you were so quick to address this and disable the crystals. What about the endless issues that we face in fights, with parry, Dex, the annoying AI. There's hasn't been a single response or update on that????

There have been so many responses to all of those issues 💀

Shake_a_Quake

Yes, nice. Hold all the player community responsible and ban them for the endless bugs you create! And you were so quick to address this and disable the crystals. What about the endless issues that we face in fights, with parry, Dex, the annoying AI. There's hasn't been a single response or update on that????
There have been so many responses to all of those issues 💀

Yes and where has that taken us? I hope you really are enjoying the silver platter of a game that they serve you on 🙏

TheParasite

Hey everybody,

So catching everybody up on this.

As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

problems for who?? summoners or kabam??
it is definitely a headache for you guys to sort it out with all the ither issues currently running

_nelynel

notice how quick they were to getting around to fix it, if it were a bug to hurt players it would still be live.
Notice how the bugs that hurt players are infinitely more complex to fix than a number of crystals being off. They can't just go in and press a button to fix something like input issues

notice how few months back there was a bug with mantis on side quest not taking damage... apparently that bug has been there for years.... i get some stuff takes awhile but c'mon years.....

TheAntiSaint

It sounds more like a personal issue with kabam considering they can take back everything thats been done. Why ban anyone when the problem begins with you, and you can solve the problem accordingly like nothing has ever happened. Integrity in the player doesn’t matter as such a bug shouldn’t take place to begin with. Its like a trap kabam set out to ban players they deem false, despite creating the issue themselves. I wish kabam would take more accountability towards their own actions rather than constantly trying to blame the players. Its crazy really. The problem is already solved once everything has been reverted, but to go the extra mile and ban a player for kabams own mistake? That’s unprofessional. But thats common from kabam, as we have seen before with the mutant treasure island. I had thought this company wouldn’t repeat that mistake again after seeing its impact the first time, but kudos to kabam for proving me wrong

Drago_von_Drago

notice how quick they were to getting around to fix it, if it were a bug to hurt players it would still be live.
Notice how the bugs that hurt players are infinitely more complex to fix than a number of crystals being off. They can't just go in and press a button to fix something like input issues
notice how few months back there was a bug with mantis on side quest not taking damage... apparently that bug has been there for years.... i get some stuff takes awhile but c'mon years.....

That one did bother me because they know that node is broken but they keep using it. That is frustrating.

NegativePerson

We are investigating the situation and will get back to you with the actions we are gong to take. To be clear, the abuse of an exploitable bug is a bannable offense, and while we rarely have to take that route, it is something we've had to do in the past.

You better correct your mistakes with the same zeal(I am talking about 7 days solo event which still have no normal response)

Kabam Miike

Hey everybody,

So catching everybody up on this.

As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.
problems for who?? summoners or kabam??
it is definitely a headache for you guys to sort it out with all the ither issues currently running

For summoners. If you dupe a bunch of Champs, and we have to claw that back, it can create problems. We'll work to fix them, but that will take a while.