Shut it down

Can you guys just shut the game down for a week or so and fix the major issues, would be a better solution than whatever this is in the long term.

Comments

Demonzfyre

Well technically, turning it off and back on again is IT 101..........

No, but really, rebooting servers isn't something that would do anything. If there were widespread connection issues like in 2019, yes, servers would need to be taken offline. But rebooting a server won't fix parry or inputs.

Demonzfyre

Please explain how mobile games are skirting laws and what shady business practices are Kabam engaged in? I'll wait.

Demonzfyre

So, you have a complaint about a bug in your software from one of your customers. They make a report. All they tell you that it happens all the time, not matter what they do.

What's your response?

unknown

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CaptainGame

1. Changing the item sold after selling it and not offering refunds for the product.
2. Running "loot boxes"/gambling reels for items which is buying a "chance" to get something of value which is by definition "gambling"
3. I've been victim before of KABAM double charging me for a purchase and when told to "just file for a refund from Google" only for my account to receive a negative unit balance until I paid them again.

I'm sure others will list more but I'm not sitting on a forum all day to play a game of "gotcha" with you so you can use your social engineering technics to try to get people questioning my integrity as well. Cheers.

ahmynuts

We are right for being able to question your integrity since you refuse to absorb any information from anyone in this thread who is directly speaking to you

Demonzfyre

1. It's stated in their ToS, clear as day, they can change anything they want whenever they want. Just because you've not read the ToS or disagree with it, it doesn't make it shady.
2. All loot boxes follow any laws related to them. Drop rates are listed as needed and when required. Not a shady business practices and follows the law.
3. You aren't a victim because you got charged twice. You likely jumped the gun and don't know how pending charges work. Also, the ignorance of not going to Kabam for your refund and going to Google is your fault, not Kabams. It's listed in the ToS as well. Not shady and it's Kabam protecting their resources.

What else ya got?

ReignkingTW

That was a joke

CaptainGame

1. If I put in TOS that I can rob people, it doesn't make it a legal document because stealing is illegal and we have laws to protect consumers from exact issues.
2. Gambling without a license is not legal and eventually Ill bet it's cracked down on regardless of how companies try to manipulate the wording of it. Shady.
3. KABAM support told me to file with google. Therefore they are responsible. Period. It's not on the consumer to run laps to get a refund. And when a company representative tells you steps and they are incorrect, the company is 💯 responsible. Period.

Agent_7

Better solution would be a pause to updates, while taking the time to perform a deep dive QA and hardening of the environment. Ensure that the production environment has proper capacity and it matches as closely as possible to the development environment (hardware, software and platform/versioning). But that’s really not ideal either. Any “pause” of any kind will lose some percentage of the player base, likely forever.

The best solution is one that the economic landscape in general just doesn’t support right now - right staff their organization to ensure that they have adequate coverage for thorough development and QA. Costs are high for everyone and everyone is doing their best to do as much work as they can for the least investment. It cuts into profit margins and it’s a dangerous tight rope to walk.

I honestly feel a bit of empathy towards Kabam’s employees. I’d guess there are conversations that happen behind closed doors where they express frustration at not being able to deliver to expectations. I try to remember that when I’m interacting with people, but we all have expectations and, unfortunately, the front line employees in any company always take the beating.

Demonzfyre

1. ToS's are legally binding. They aren't stealing from you because you don't own anything in your account. Agreeing to the ToS when you created your account, holds you to that-

2. It's been proven in court that loot boxes aren't gambling. If anything you said in point #2 was accurate, loot boxes wouldn't exist because you have to be either 21 in states that have legal gambling. People would have filed lawsuits left and right to every game that utilizes lootboxes. Again, please, please, please take Kabam to court with this argument. Let me know how it works out for you.
3. Support would not tell you to get a refund through Google. If they told you to contact Google, then Kabam doesn't have a recorded double transaction. Occasionally, banks can make double drafts if something happens during the payment process and it looks like 2 transactions but there isn't. One will always fall off.

All of your points tell me that you are very unaware of how the real world works. I'm very willing to bet you aren't employed in software development and probably aren't out of highschool yet.

AverageDesi

I get what you're saying but CCP exists. Lot of bugs are reported there. Many a times I've seen someone bring up a bug only for a CCP member to say that it's been acknowledged

CaptainGame

So you did exactly what I accused you of because you social engineerists are all predictably the same. You, as always, were rude, condescending, ignored the entire story of courts still not being finished with looking at mobile games as well as crypto and nfts themselves, and attempted to attack my integrity by saying something has no possibility of happening despite you having zero evidence to support your claim of it not happening and me having gotten the actual email. If you were in the "real world" and talked to customers like you do in here, you'd be fired fast. Predictable. You should log off sometimes.

CaptainGame

And you aren't even paying attention which tells me that you're just stupid. Read moron

Demonzfyre

Lol "social engineeriest".

GinjabredMonsta

Do you know what social engineering is?

CaptainGame

Yep and I guarantee you as part of the "mean girls club" here don't. Let me inform you. It's using tactics to manipulate. In this case, manipulating the others here reading to oppose the other person due to comments made up such as "you don't work in this" and attacks on the person rather than keeping the conversation focused on the subject at hand.

GinjabredMonsta

You’re only part right. It’s using tactics to manipulate people, but not to steer the conversation, it’s used to gain information in order to get past security measures. What you’re talking about is just simple de-railment. Social engineering is a security term.

CaptainGame

Ah you are correct and I'm wrong on that one. Apologies!

Demonzfyre

Just so we're clear, I didn't attack you. I made some observations. Your mannerisms are not indicative of someone mature enough to be out in the world on their own.

Again, not attacking you. Just my observations. What you said to @ahmynuts is attacking someone. It's pretty hypocritical of you.

ReignkingTW

Some people are going to be banned once the weekend ends...

ahmynuts

DUHveed

DNA3000

Legally, MCOC is a service, not a store. They do not "sell" items except colloquially. Legally, they charge you for an enhanced experience. The game's TOS explicitly requires you to agree to this when you play the game. If you do not agree with this interpretation of the game, you have no legal right to play it.

This seems to be a legal point most armchair lawyers fail to acknowledge or understand. The argument is that even if Kabam thinks they aren't selling actual material goods, the player can decide they are wrong. Which is not impossible: a player could theoretically prove Kabam's legal interpretation is in fact wrong. However by asserting in a court of law that you were playing the game while explicitly disagreeing with and refusing to acknowledge this legal interpretation, you're in effect stealing the service. If the TOS is invalid, that doesn't mean it can be ignored. Rather, it means that in the absence of a legal use contract, you have no right to use the game.

If you don't agree to these terms, you can't play the game, full stop. If you do agree to these terms, then by definition none of the lootboxes in the game are gambling within the definitions of most legal jurisdictions, because gambling typically requires rewards of material value. If you agree in-game items have no material value, you cannot legally gamble for them. If you assert they do have material value, then once again you are admitting theft of service.

There are a lot of people who think that the laws will eventually get changed to define lootboxes to be gambling by fiat, bypassing the current legal definitions of gambling. I'm highly skeptical, because the legal requirements for gambling are not just technicalities. It is extremely difficult to come up with a legal definition of gambling that would include, say, MCOC champion crystals but somehow exclude things like Magic the Gathering card packs and Crackerjack boxes. When the Netherlands tried to impose a fine on EA using the legal theory that lootboxes were gambling, they ran afoul of these boundaries of legal gambling. Lootboxes within a game, it was ruled, was not an activity unto itself. The rewards could only legally be used within the games, they had no value outside of them. So it was the entire game itself that had to be judged as a legal or illegal gambling activity, and within the scope of Netherlands law the entire game as a whole was considered a game of skill which explicitly preempts it from being considered an illegal gambling activity. The fact that the lootboxes themselves were random with no skill was irrelevant, because the rewards from them had no value, except within the larger game which was a game of skill.

IANAL, but from my own study of the situation which goes back over a decade, I would say for those trying to make lootboxes in games illegal, or who think that this is an obvious eventual inevitability, this is a non-trivial problem to solve. In the same sense that world peace and warp drive are non-trivial problems.

Maxwell24

Or just mabye yall could stop wining for a couple seconds? If your unhappy with the state of the game stop playing, very easy solution

KnightOfTheRealm

The game should work

unknown

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