Banned For No Reason
The_Conqueror01
Member Posts: 15 ★
Kabam is doing great, They're literally being the best at mobile gaming. Giving a ban to players for account for literally no reason & falsely accusing it for account sharing. My legal account received a monthly suspension for no reason, I woke up and tried to login into the game and to my surprise i saw a message which indicates that i broke the law, My account has been suspended for account sharing even tho nothing like that happens. I just have 2 account and a single Device to run both my accounts.
When i contacted the Kabam support my unban request was totally rejected, Even they accepted that i may be using a single Device for 2 accounts but still my account will not be un suspended and all the suspend timing will remain until the time indicated. What an unfair game this is. It's literally the worst support team I've faced. Why would i face a monthly suspension for no reason ?
I want this issue resolved asap. I want my account unbanned.
When i contacted the Kabam support my unban request was totally rejected, Even they accepted that i may be using a single Device for 2 accounts but still my account will not be un suspended and all the suspend timing will remain until the time indicated. What an unfair game this is. It's literally the worst support team I've faced. Why would i face a monthly suspension for no reason ?
I want this issue resolved asap. I want my account unbanned.
17
Comments
obviously your account has been logged into on another device that is not yours.
i have multiple accounts and multiple devices. play all my accounts on all my devices.
it is no problem.
but you are allowed multiple accounts.
you are allowed multiple devices.
not sure how they decide if it is a device you are using that has logged in or not.
something to do with a combination of factors
device ID, device location, game centre/play games account on device, playing habits while logged in. other accounts that also log in on that device, locations those accounts are normally played from.
certainly not something that would be an insta ban either.
it would be something that raises a flag and then someone looks into it and checks the account behaviour and decides if it looks legit or not.
Second, nothing they can do in forums to help you.
Third, your not going to get any out here as it's highly unlikely anyone here believes you did nothing.
Forth, if Kabam "admitted" they might be wrong as you stated, where is that proof as one would think you would start with that if it was true.
Fifth, using one device for 2 accounts sounds like an excuse to hide that you are account sharing. I've used as many as 6 accounts on single devices (back during holiday gifting to self) and never had an issue. Just because you had two accounts on one device doesn't mean you still weren't account sharing.
As per the Kabam admitted, Yes they did and also stated they are not responsible for the suspend. In any means they are not accepting the fact that they it is done in an error & they declined to remove the 1 month suspend...
But i clearly don't see an issue here as all the logins were done on the same device.
Kabam doesn't have a statute of limitations on tos violations. If you account shared months ago and not recently (which I don't believe) but Kabam just became aware of it recently, that is still ban worthy as it's still a TOS violation.
Thank you for admitting you account shared and your ban was valid.
Isn’t that ban worthy and a TOS violation?
Because many people got away with that.
What is the timeline of the “crime” getting erased by Kabam?
They need to make it clear at the TOS too.
Because those blurred lines, create double standards situations.
Swip/swapping with his alt caught someones attention.
Found evidence for recent TOS violation
Ban.
Simple
Enjoy your 30 day break
Don't share accounts. Ever. Not with anyone. Not with your friends or anyone in your Alliance. Just... Don't. Also don't access other people's accounts even if they ask you to and give you their credentials.
Yes, being banned sucks but do your time and treat it as a learning experience.
That's not fair man...