Gifting Issue

The same way you are asking them to refund the units, by access to the game and make the changes. Chances are your mate did get the crystal, but by saying he didnt he doesnt have to send you one back. Raise a ticket, but bet this is what is the answer

Kabam Porthos

Hi Superboy10274! Your questions and concerns in this instance would be best directed to our Support team, as we're unable to assist with account specific issues in the public Forums.

From the game's Home screen, please tap the grey gear icon in the top left corner. From there, tap on the button that says “Support”. Seek your question, if you’re not able to find the answer and have more questions, tap the button that states, “Need more help? Contact us” to submit a support ticket.