where is this "candy shop"? [merged/resolved]

sakai

Comments

Kabam Jax

Make sure to update to the newest version of the game!

Hope this helps.

ReignkingTW

I'll take you to the candy shop.

BabyYodaツ

I already updated, I restarted the game and it doesn't appear. I also reinstalled the game and nothing

BabyYodaツ

@Kabam Jax

BabyYodaツ

It is happening to several friends of mine who did not have the symbiote.

Kiritsugucarl

I have the same problem, candy store missing, currently trying to reinstall, will update if it works

Kiritsugucarl

This is also happening to me, did not have symbiote prior to event

Kiritsugucarl

@sakai , i updated and it still doesnt appear. Theories are running that if u have no symbioid prior to this event u dont get candy store appearing, sounds like a bug or something.

Kiritsugucarl

Make sure to update to the newest version of the game!

Hope this helps.

Didnt work

Admiralandrea71

I don’t have the candy store tab either and I didn’t previously own “Steve” but my brother, who did already have him, does have the tab. So it does seem like a bug. I updated the game yesterday and everything else is fine. I’m on iOS

Trilliboss

Make sure to update to the newest version of the game!

Hope this helps.

still isnt there plus the game kinda bugged

AB_CD_EF

I'm having the same problem, couldn't find the store tab. I didn't own a summoned symbiote prior to this event

Jonasatlan

I'm having the same problem, couldn't find the store tab. I didn't own a summoned symbiote prior to this event

Exactly the same for me

HeavyArmored

No candy 🍬 store for me as well as of now .Since it's my first time getting summoned symbiote

123markos

good afternoon kabam team, I have the same problem as my colleagues, I updated the game, I claimed my symbiote, I am new to this event, but the store does not appear and those types of bugs do not seem fair to me. I would like them to fix it. Thank you.

Kabam Jax

If you have received your Summoned Symbiote and have no store - Have you run a Candy Crash side quest?

unknown

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Trilliboss

If you have received your Summoned Symbiote and have no store - Have you run a Candy Crash side quest?

cleared it 100% restarted the game reinstalling it changing my language doing everything and still isnt there

MajesticOcean

If you have received your Summoned Symbiote and have no store - Have you run a Candy Crash side quest?

Just tried, still no store

peixemacaco

Guys, try to change to english language and see. I'm from Brazil and for me its ok.

RaccoonBoi78

If you have received your Summoned Symbiote and have no store - Have you run a Candy Crash side quest?

I got the symbiot for the first time, did Knull quest and ranked him to r5 then I did the candy quest all paths 100%, no candy store, no update on play store, restarted my device and check play store again nothing, opened and close the game like 5 times, still no candy store

Kabam Jax

Hey Gang, the game team seems to have tracked down the issue!

It should be resolved shortly.

Thank you for your patience!

Qwerty12345

Not to sound (too much) like a jerk... but... don't you play the game? Do you use another version than we do, or couldn't you have logged onto your account to check? Or is there some "no playing the game while working" rule?

It just seems like something quick and easy to check as part of the investigation.

GroundedWisdom

Not to sound (too much) like a jerk... but... don't you play the game? Do you use another version than we do, or couldn't you have logged onto your account to check? Or is there some "no playing the game while working" rule?

It just seems like something quick and easy to check as part of the investigation.

It's not the case for everyone, most likely.

RaccoonBoi78

Hey Gang, the game team seems to have tracked down the issue!

It should be resolved shortly.

Thank you for your patience!

It is fixed for me now, thank you

123markos

@kabam I carried out the procedure of changing the language of the game from Spanish to English and the candy store appeared, it would be a faster solution for those who are affected by the problem.

Kabam Jax

@kabam I carried out the procedure of changing the language of the game from Spanish to English and the candy store appeared, it would be a faster solution for those who are affected by the problem.

You happened to do that at the time that our team fixed the issue; very coincidental timing! Feel free to revert back to your language of choice!

Demonzfyre

Not to sound (too much) like a jerk... but... don't you play the game? Do you use another version than we do, or couldn't you have logged onto your account to check? Or is there some "no playing the game while working" rule?

It just seems like something quick and easy to check as part of the investigation.

Yes, they use a different version when building the next update. Their Dev build has everything loaded. They don't release it to themselves first.

If they have rel world accounts, they get the update the same as everyone else. It's why bugs like this can't always be caught before the production release.

Feuerschwer

Also bugs like this can sometimes depend on specific model of phone and/or OS, or just hit somewhat at random, so game team’s personal accounts might not see them, if it isn’t affecting All players

Qwerty12345

Not to sound (too much) like a jerk... but... don't you play the game? Do you use another version than we do, or couldn't you have logged onto your account to check? Or is there some "no playing the game while working" rule?

It just seems like something quick and easy to check as part of the investigation.
Yes, they use a different version when building the next update. Their Dev build has everything loaded. They don't release it to themselves first.

If they have rel world accounts, they get the update the same as everyone else. It's why bugs like this can't always be caught before the production release.

my point was... pull out your "real world account" and spend 30 seconds trying to see if it effects you to.

For obscure things, this isn't practical, but for something like "a missing store"... 30 seconds is pretty generous to see if you have it or not.