Issues logging in after Google Play purchase [merged, under investigation]

Is the game server down? I'm not able to open the game. The disconnection message always pops up.

Comments

Same here. I was able to submit a ticket. Had to go through Kabam's site. Try it that way.

https://help.kabamsupport.com/hc/en-us

thegreats

Yup same here, after purchase I cannot login. I asked via submitting the ticket but they just ask me to restart device, reinstall, etc but all of those method did not work.

Sunnyace21

@Kabam Miike need help here

ahmynuts

Miike rn:

Also, guys, it's not even time for work yet over there. Even if Miike wasn't on vacation, no one is in the office rn. Give them like an hour or so

Sunnyace21

We have been stuck for hours, losing time and rewards

hmdemera

Same problem here. Made the purchase of the same crystal and can't log into the game now.

thegreats

I had the problem since yesterday evening. I could not even get my daily rewards and units

Yazagaku

Stuck for 17 hours now 😢

LuciferDevil

I use REDMI NOTE 12 PRO PLUS

wayco1181

Is the game server down? I'm not able to open the game. The disconnection message always pops up.

Did you go into the Google Play store and purchased something with your points? If so, that's probably it because it's been down for a while for me now.

Klipp

This is a level 1 account that you get after reinstalling the game. This is not an account issue but rather a device issue. I am not able to get into any account on my s23 ultra but on my pixel 2 XL I can get in just fine. I purchased the cav nexus bundle from the Google play store line others and I can't use my new phone to play this game. @Kabam Miike looking for some sort of acknowledgement about these login issues

ShawnShazim

More than 6 hours I've been locked out. Can't do anything.

Cuntessa

This just started to happen to me this morning. Seeing it effecting people since yesterday.

Cuntessa

Yup. It's annoying. I made a Cav Nexus Bundle google playstore purchase, and it hasn't shown up in my in game mail yet because the game is having connectivity issues. Smh. Here we go again. The game has officially crapped out for tonight lol. Guess I'll go to sleep now lol
That's exactly what I did as well. After I just bought an Odin. @Kabam Miike " anyway to look into this?

lol I bought the same thing

Sunnyace21

It was fixed for a moment, now happened again

Cuntessa

tried the uninstall, reboot phone and install again and nothing. Still that damned red icon of death,

StuntzTheCMMKid

Do you guys not know? This is obviously Kabams new anti-whale feature smh

I think you might be right lol

StuntzTheCMMKid

We have been stuck for hours, losing time and rewards

Major issue

StuntzTheCMMKid

Is the game server down? I'm not able to open the game. The disconnection message always pops up.

Y3ah having a issue here after I made a google play purchase. Have been having connectivity issue since after 9pm Wednesday night. It's now 12pm Thursday afternoon lol

TchallaFORCE1

17 hrs and counting. Just hoping for a response 🙏🏽

Kabam Jax

Hey Summoners,

I checked in with the game team and it seems this was on their radar from earlier this morning (thank you to those who sent in support tickets). They're currently investigating and are hoping to know more soon.

It seems this issue is impacting players who made a purchase through the Google Play store during a specific window yesterday.

More info as we get it!

Phantomfire500

@Kabam Jax is the team aware of this issue?

Cuntessa

Hey Summoners,

I checked in with the game team and it seems this was on their radar from earlier this morning (thank you to those who sent in support tickets). They're currently investigating and are hoping to know more soon.

It seems this issue is impacting players who made a purchase through the Google Play store during a specific window yesterday.

More info as we get it!

It actually got me this morning. It was odd, because I bought two other unit packs with google play credits and it worked fine, but once I bought this specific pack, it just kicked me offline.

StuntzTheCMMKid

Game is back up now

Kabam Jax

The game team has pushed a potential fix to this issue.

Please try logging in and let me know if it resolved.

thegreats

Ah yeah finally it works. But I did not get the product from the purchase, so I assume this will be sent later?

tfdakota7

Seems to be working fine now

Thanks 👍

TchallaFORCE1

The game team has pushed a potential fix to this issue.

Please try logging in and let me know if it resolved.

It worked and I received my Google purchase as well. Thanks Kabam👍🏼

thegreats

Ignore my previous comment, I have receive those google rewards. Thank you!

SHADØWFRØGG

The game team has pushed a potential fix to this issue.

Please try logging in and let me know if it resolved.

It worked out just fine. And what I get for my efforts a 4*