My 4,000 Units were eaten up while donating loyalty
Makoy
Member Posts: 20 ★
Yesterday, i tried topping up my loyalty donations to cover for my ally member, our donations for loyalty is 7,900.
I typed in 7,900 in the loyalty section and when i pressed okay, my units from 4,050 something went ZERO and when i saw my loyalty donations it was 421k!!! This happened at around 8 am yesterday here in the UAE (27/12/2017)
Tried contacting kabam support immediately when it happened, got a ticket number. Sent my concerns on both in game and payment issues categories. Received a message from the "payment issues" customer support and said that they are not the ones handling this cases thus my concern was forwarded to another department. A day passes and I haven't heard anything yet from the concerned department.
Has any of you experienced this? And if so, were your units given back to you?
I fear that I will not be able to retrieve my units. It's okay if it's just 50 or 100 or 150 units but it's 4,000+ units. If any moderators or admins can read this; I really need those units back ma'am and sirs.
I typed in 7,900 in the loyalty section and when i pressed okay, my units from 4,050 something went ZERO and when i saw my loyalty donations it was 421k!!! This happened at around 8 am yesterday here in the UAE (27/12/2017)
Tried contacting kabam support immediately when it happened, got a ticket number. Sent my concerns on both in game and payment issues categories. Received a message from the "payment issues" customer support and said that they are not the ones handling this cases thus my concern was forwarded to another department. A day passes and I haven't heard anything yet from the concerned department.
Has any of you experienced this? And if so, were your units given back to you?
I fear that I will not be able to retrieve my units. It's okay if it's just 50 or 100 or 150 units but it's 4,000+ units. If any moderators or admins can read this; I really need those units back ma'am and sirs.
2
Comments
Dang! what's up with kabam, hope we get a response soon. Quite disappointing to be honest.
Hope we get everything back brother.