'Solitaire Win' graphical issue [official comms]

So AQ is basically unplayable because of some graphical issues since the new update, anyone else have this? I've restarted the game multiple times, but nothing changes

I got a Samsung S23 Ultra running Android 14

Comments

DEADP0ØL

galaxy s20fe
android 13

ReignkingTW

I've seen numerous reports from players suggesting that if you get an error while trying to leave the beta, claiming you're unable to, it may be a visual bug.

Reinstalling after that point seems to resolve the issue anyways.

Correct.

NeinoIII

@Kabam Jax the suggestions did not work for me. Any other ideas?

JrCavalcante

Even leaving the beta and uninstalling the game in the traditional way, something was kept in cache... So I had to use the Android SDK Platform Tool with the pm uninstall commands to force the uninstall of the previous package (beta build) of the game, as it was a version higher than the default play store build (20764200 for the standard? against 20765200 for the beta) and only so I managed to install the "standard" version from the play store and finally I was able to play, it's almost midnight my local time.

C0RV0

Moto G9 Power
Android 11

ReignkingTW

Even leaving the beta and uninstalling the game in the traditional way, something was kept in cache... So I had to use the Android SDK Platform Tool with the pm uninstall commands to force the uninstall of the previous package (beta build) of the game, as it was a version higher than the default play store build (20764200 for the standard? against 20765200 for the beta) and only so I managed to install the "standard" version from the play store and finally I was able to play, it's almost midnight my local time.

Right, I did clear the store cache too.

Priyabrata

@KabamJax one of my Google accounts was opted in for the beta testing but the I had downloaded the game on my other Google account so do I opt out from the other account and download it again how does this work

Jayant1106

Uhmm @KabamJax its keeping me captive

Same issue cant leave Beta.

Hellboyy9999

Even if it said can't remove from beta program.. I went ahead and uninstalled and then downloaded the game again and the issue is resolved. Thanks!

Generalzod163

@kabam Jax @Kabam Miike
Happened to me after the update as well.
Samsung S22 Ultra, I went into raids to see the map but thats when it happened to me.
Please advise when this will be fixed, makes AQ and AW hard to see the map etc.

Mastergamer289

Hey everyone!

The game team has found a pattern in these reports - All impacted accounts are a part of a Google Beta build.

The belief is that Summoners may have opted into this at some point, and the Google Store kept them in the same category indefinitely, and this is causing some issues.

So, the recommended course of action for anyone experiencing this is:
Navigate to your google store, and "Leave" the beta build.

Then, you will need to uninstall the beta build and download the current build of the game!

The team is confident this should resolve this issue!

Thank you, again, for your patience as we investigated this issue!

i just tried this and it wont let me opt out no matter what i do and its giving me a headache whenever i try and play any gamemode

Blenheim

I had the same problem. Realized it's a issue with being in the beta for the game. I've left the beta and the game is running like normal now.

Mal0

Same for me Samsung S22 running on Android 14.

Priyabrata

I had the same problem. Realized it's a issue with being in the beta for the game. I've left the beta and the game is running like normal now.

So you left the beta on Google Play and reinstalled the game?

MorgothMelkor

I'm still having this issue even after leaving beta and reinstalling the game

andreiboss

I've seen numerous reports from players suggesting that if you get an error while trying to leave the beta, claiming you're unable to, it may be a visual bug.

Reinstalling after that point seems to resolve the issue anyways.

Still doesn't work

Director

can u actually fight ? its "just" visual ?

You can fight, the issue is it's kind of impossible to search the map in order to move to a spot.
I had plans for Necropolis before the 15th for Road to the Crypt Rewards. But it's really risky to move in the map like this

Director

Hey everyone!

The game team has found a pattern in these reports - All impacted accounts are a part of a Google Beta build.

The belief is that Summoners may have opted into this at some point, and the Google Store kept them in the same category indefinitely, and this is causing some issues.

So, the recommended course of action for anyone experiencing this is:
Navigate to your google store, and "Leave" the beta build.

Then, you will need to uninstall the beta build and download the current build of the game!

The team is confident this should resolve this issue!

Thank you, again, for your patience as we investigated this issue!

Tried that but didn't work. After Clicking on the Leave Beta Program it says
"Can't remove you from the Beta Program"
Then re-installed the game and the issue is still there.

Director

Everything back to normal. Thanks engineers

Nope, maybe for you

Niepodam

Everything back to normal. Thanks engineers
Nope, maybe for you

I've tried to leave the beta but I couldn't.
Then despite that I've reinstalled mcoc and it was ok.

Generalzod163

Still having the same issue.
I can't leave the beta, tried to Uninstall and reinstall and still nothing @kabamjax

SUIC1DE

Samsung s21
Android 14

Cascading solitare happens on any map. Any mode.

CAGRIBEY

(

Axipiter

Following. Google Pixel 6. AQ and EQ.

Axipiter

Update: Clearing Play Store cache after leaving Beta amd uninstalling did the trick for me. Didn't work without clearing the cache though.

Noob_Master69

Update: Clearing Play Store cache after leaving Beta amd uninstalling did the trick for me. Didn't work without clearing the cache though.

Yup, I just did the same and can confirm that fixed it for me

MorgothMelkor

Update: Clearing Play Store cache after leaving Beta amd uninstalling did the trick for me. Didn't work without clearing the cache though.

Cheers bud, that worked for me

JIREN_999

Mode: AW
Device: OnePlus Nord CE 3
Android 13

New mode solitare in mcoc

ZeeroFear

Happen to me on my Samsung Galaxy A23 5G

SpagNidus

Google Pixel 6 Pro, since update. Cleared the cache, storage, reinstalled, cleared it all out again, on the beta.