Another bug costs us: Market Points scam from Kabam

So I noticed market points in the store yesterday and I bought 2 Namor to get +200 points each.

Low and behold Kabam takes it down now and I didn’t accumulate anything. Can I get a refund?

Comments

Pikolu

I don’t know, but I’d rather assume OP is telling the truth than not.
Also Miike is giving OP instructions on how to ask for a refund. That tells me that he assume support can use time on the case cause most likely OP got no credit with the units purchase. Why would he direct OP to support if there’s no ground for refund?

Edit: what Jax said

Wozzle007

It doesn’t matter that no one’s what these

It doesn’t matter that no one knows what these Market Points are for. They were part of the purchase at the point of payment so OP should have there points. It could be the 400 points are literally just symbols that do absolutely nothing, but he should still have them as they were part of the purchase.
How does anybody know he doesn’t? Does he have something right now that says “you have 0 market points?”

And he’s already been told that he can get a refund if he asks for one. There’s literally no issue here.

Well he has no positive confirmation that he does has have them. If someone can guarantee to him he definitely has them, but at this point in time there’s no way to show them on his account then there’s no issue. I’m just pointing that if they were part of the deal at the point of purchase he should have them, people seem to be blaming him for not having something he’s purchase simply because we don’t know what that thing is yet. And he was told he can reach out to support to “discuss a refund” that doesn’t guarantee they will give him one.

Wicket329

I don’t know, but I’d rather assume OP is telling the truth than not.
Also Miike is giving OP instructions on how to ask for a refund. That tells me that he assume support can use time on the case cause most likely OP got no credit with the units purchase. Why would he direct OP to support if there’s no ground for refund?

Nobody is calling OP a liar. People are saying he *might* be wrong. Nothing wrong with that unless you refuse to correct yourself when presented with contrary evidence.

Miike directing him to support to get a refund is literally what the OP asked for. Straight up it’s the last sentence of the original post. If you’re going to try to armchair litigate this, I’d suggest starting by reading the post.

GroundedWisdom

Good Lord. Quite the discourse over Points that haven't even been explained yet.

Doctorwho13

Good Lord. Quite the discourse over Points that haven't even been explained yet.

I see to at as both half empty/half full. Or 6 of one, half dozen of the other. Whichever cliche one prefers. Can’t have one without the other right? If the error or leak doesn’t occur in the first place, then there’s no discourse about this subject really. 🤷‍♂️

Antsiou

@Wicket329 i was replying to @Pikolu who was saying exactly “how do we know OP didn’t get the market points?”. Something you also brought up. Nobody was clearly calling someone a liar indeed, but their claim wasn’t taken at face value.
Miike and Jax coming in to direct OP to support is reasonable and a good and clear answer to their request.
All other forum member arguing that’s on OP to make the purchase without the full info was unnecessary and to be expected around these parts. Anyway I’ll keep working on my litigation and communication skills cause that was the point I was trying to make.
Armchair rested.

ChaosMax1012

Should have done your research on this topic. Legend has it though that acquiring 4million market points gives you a free 1* groot.

Also if you wanted to test market points, you could have just bought the paragon daily deal for 5.
So then every time I see buy 2 get 1 free posted on any item, I should go home do my due diligence, call the corporate office, ask on Reddit, and then come back to purchase it?

Mf really said due diligence lol. Got a point though

Ming_Mow129

The bigger problems are kabam putting stuff out there all the time and something's always wrong. Maybe they should take accountability for the problems they cause bc they put something out that shouldn't have been there in the first place

DNA3000

As usual, too many “forum know better” belittling OP and pretending that’s on them to buy something they don’t know the full extent. You can take apart all you want if it’s false advertising or not, but the store showed items + bonus items. If this was the reason OP made the purchase (even not knowing what the bonus item are for) it stands to reason to ask for a refund or getting the said bonus items.

It was the OP that first made the claim of false advertising. If all he said was "I bought one of the offers to get the Market Points, but since those are now gone I would like to get a refund" there would be no problem, as when he actually did that Kabam gave him instructions on how to ask for a refund. End of issue.

But once he claimed it was false advertising, you can't then assert everyone else is unjustifiably "belittling" the OP. He opened the door to that specific line of discussion.

Antsiou

@DNA3000 read the thread again, OP didn’t call it false advertising until post number 5. His first post was just about buying something as presented and not getting said thing. First reply was someone basically telling that OP was stupid. Providing zero help and just being belittling.

Suros_moon

As usual, too many “forum know better” belittling OP and pretending that’s on them to buy something they don’t know the full extent. You can take apart all you want if it’s false advertising or not, but the store showed items + bonus items. If this was the reason OP made the purchase (even not knowing what the bonus item are for) it stands to reason to ask for a refund or getting the said bonus items.
It was the OP that first made the claim of false advertising. If all he said was "I bought one of the offers to get the Market Points, but since those are now gone I would like to get a refund" there would be no problem, as when he actually did that Kabam gave him instructions on how to ask for a refund. End of issue.

But once he claimed it was false advertising, you can't then assert everyone else is unjustifiably "belittling" the OP. He opened the door to that specific line of discussion.

It should be noted that the validity of that claim hinges on whether he actually received the item- a point which was not confirmed one way or another. They weren’t responding to him by saying “It is unclear if you ever received them hence your claims of fraud or premature” they (moderators included) said “you dont know what the item does” which obviously has no bearing on the question of whether it was received

Cat_Murdock

What a wonderful reminder to make sure you know what it is you are spending $400 on, before you spend it

Regardless of your budget, even if you’re buying a $5 offer, it is important to be sure you are informed on exactly what it is you are purchasing

Lovejoy72

@DNA3000 read the thread again, OP didn’t call it false advertising until post number 5. His first post was just about buying something as presented and not getting said thing. First reply was someone basically telling that OP was stupid. Providing zero help and just being belittling.

Doesn’t it say “scam” in the title??

Demonzfyre

@DNA3000 read the thread again, OP didn’t call it false advertising until post number 5. His first post was just about buying something as presented and not getting said thing. First reply was someone basically telling that OP was stupid. Providing zero help and just being belittling.

The title has scam in it and OPs 2nd comment claims false advertisement. It might have been the 5th posted comment but why would 4 other comments that weren't OPs count for anything?

Suros_moon

What a wonderful reminder to make sure you know what it is you are spending $400 on, before you spend it

Regardless of your budget, even if you’re buying a $5 offer, it is important to be sure you are informed on exactly what it is you are purchasing

Good sentiment in general but how it pertains to this post is… confusing. The OP read the items listed before purchasing and is now contending that they didn’t receive one of those listed items. What else was there to research exactly? The reputation of the company?

Cat_Murdock

What a wonderful reminder to make sure you know what it is you are spending $400 on, before you spend it

Regardless of your budget, even if you’re buying a $5 offer, it is important to be sure you are informed on exactly what it is you are purchasing
Good sentiment in general but how it pertains to this post is… confusing. The OP read the items listed before purchasing and is now contending that they didn’t receive one of those listed items. What else was there to research exactly? The reputation of the company?

Apologies for not being clear enough, but I’m referring to the Market Points to which we have zero information

Suros_moon

What a wonderful reminder to make sure you know what it is you are spending $400 on, before you spend it

Regardless of your budget, even if you’re buying a $5 offer, it is important to be sure you are informed on exactly what it is you are purchasing
Good sentiment in general but how it pertains to this post is… confusing. The OP read the items listed before purchasing and is now contending that they didn’t receive one of those listed items. What else was there to research exactly? The reputation of the company?
Apologies for not being clear enough, but I’m referring to the Market Points to which we have zero information

All good! I definitely agree. Given the position I wouldn’t purchase an item not knowing what it does. That being said that issue is removed from the one of whether or not I got my item

Doctorwho13

I don’t know. I mean. I get that people should “know” more before making a purchase. But eliminating most illogical options or one that defy common sense it’s the intro to rewards or loyalty program. “Buy this. Get points. Cash in those points for XX Items”

I mean yeah. XX items could end up being only profile pictures which OP had zero interest in and he gets burned regardless. But if he still got his points, that takes away half the equation.

Magrailothos

Me, reading this thread...

🤦

Suros_moon

I don’t know. I mean. I get that people should “know” more before making a purchase. But eliminating most illogical options or one that defy common sense it’s the intro to rewards or loyalty program. “Buy this. Get points. Cash in those points for XX Items”

I mean yeah. XX items could end up being only profile pictures which OP had zero interest in and he gets burned regardless. But if he still got his points, that takes away half the equation.

It’s not even half the equation- it’s the entire thing. OP didn’t assert that they were mislead about the function of the points. They are saying the points hadn’t been given to them. The only question that matters is if that is true or not. If it is, then there are grounds for a refund (although it seems they may be able to get one regardless so everyone should be content at the very least) but if they were granted (they may not yet be viewable for example while still being tracked) then this complaint is wholly invalid. In fact, they literally could do nothing- doesn’t matter. Thats why responses pertaining to their function are completely off base. A similar example would be me completing a quest advertised to give a specific crystal. If I do so, and my inventory is empty, then what the crystal contains (or even the question of whether I can spin it or not- it might literally be cosmetic) is completely irrelevant to whether it was given to me or not

DNA3000

@DNA3000 read the thread again, OP didn’t call it false advertising until post number 5. His first post was just about buying something as presented and not getting said thing. First reply was someone basically telling that OP was stupid. Providing zero help and just being belittling.

First reply was someone saying, and I quote, "Why would you buy something for market points when we don’t even know what they do yet?" I don't find that belittling. That's a legitimate question I would ask anyone directly to their face in person.

But I was responding to you, and you are the one that referenced the false advertising claim yourself. You did not say "asking someone why they would buy something they had no idea what it was is belittling" because if you did, then I would have asked you how you got from A to B. You seem to be one of those people who's sliding scale of responses grades anything below glowing support as belittling. As I keep telling people, the forums are not a support group. They are here for discussion. We should be polite about it, but the post you're mentioning was completely polite.

In fact, the first post in the thread that was blatantly hostile to other posters (except for the Redfire comment which I tend to stay away from) rather than other ideas, was yours. "As usual, too many 'forum know better' belittling OP" is not attacking an idea or a statement, it is attacking other posters. Which is why I specifically responded to it.

Antsiou

@DNA3000 I understand that you’re quite versed in communicating your points on the forum. Not everybody is, and obviously I’m not.
I’m one of “those people” is a bit reductive, but fair enough. If your stance is that a forum made for discussion means it’s ok to show how OP is wrong at every turn (not you) once OP made a preposterous claim, or at least said it awkwardly, well I don’t have much to add.
And if you judge my post to be the first hostile post, what about this quote that came way before mine “ Should have done your research on this topic. Legend has it though that acquiring 4million market points gives you a free 1* groot.”
I guess it’s a good and fair discussion point and not mocking OP at all.
Anyway, too much time spent on this thread for one day.

DNA3000

And if you judge my post to be the first hostile post, what about this quote that came way before mine “ Should have done your research on this topic. Legend has it though that acquiring 4million market points gives you a free 1* groot.”

We call that sarcasm around here, and while it isn't always friendly, it is not considered a direct attack.

There's no fine line between calling names and making quips. That's a very unambiguous bright line. And on a public forum, you need to expect to see such things and take as good as you get. That level of dunking is a level of discourse even Roblox allows in its moderated chat among children.

Public forums are two-way streets. There isn't just a responsibility to avoid offending sensibilities however light. There's also the responsibility to tolerate levels of discourse that might make you uncomfortable. There's no question there are some bad actors here at times, and there's times when the forums become far more heated than they should be. But there are also times when people accuse the forums of toxicity where there's none to be found, or when the threshold being triggered is so miniscule it would be ludicrous to attempt to enforce. There has to be moderate give and take to make public forums work.

SummonerNR

Now that we know what the new Market Points are for..

https://forums.playcontestofchampions.com/en/discussion/359299/upgrading-the-summoner-s-market-introducing-the-market-bonus-event#latest

Did you ever get your purchases refunded ?

——
Otherwise, let’s assume they do say “OK, we'll credit you for having earned 200 (x2) bonus points **on that given purchase date**.

However those Points don’t actually do anything for you, because the Market Bonus Points Event was NOT live at that time. And would thus be Expired(Reset) for when the Bonus Points Event does actually start.

And the Bonus Points Event *RESETS* every 7 days, so those points earned last week gives you ZERO Milestones, because the Milestones/Event did not exist at that time.

If Bonus Points were something persistent like an Inventory Item count, or Treasury currency, then maybe they could credit you with that many Points. But that's not the design.

cfprelude

It’s technically false advertising. When the purchase was made, it said +200 market points.
They weren't even advertised as anything though. It could have said 3 bananas and it would have meant the same thing essentially

Wait a minute. Are you saying the bananas I bought are no good? I WANTS REFUND TOO!

Full disclosure, I ate 2 of them.