**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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[iOS] Lag, Crashing and Performance Investigation

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    MattstafariMattstafari Posts: 688 ★★★
    Mattstafari
    iPhone 13
    iOS 17.1
    Wi-Fi & Cellular
    Game version current

    The game is crashing in all game modes and just general navigation to fight screen, champions, crystals etc.
    Battlegrounds crashed on me mid fight and I managed to log back in and then had to start the fight again with around 30 seconds remaining.
    Lots of times I get crashes when I click on the fight button to start a fight luckily I don't end up loosing half health, I think that's because the fight hasn't actually started when the game crashes.
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    AdvAdv Posts: 195 ★
    Since the update the game is lagging and BGs crash time and again.
    Advait88
    IOS 16.5.1
    iPhone 11
    Game version current
    Wifi
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    MrMagoo2017MrMagoo2017 Posts: 7 ★
    In-Game Name: MrMagoo2017
    Device and Model: iPad Pro 9.7
    Device Operating System: iOS 16.7.2
    Cellular or WiFi: Wireless
    Game Version Installed: 41.3.1
    Game Mode: For me, AQ, AW, Arenas, BG and quests
    Description of the Issue: Crashes: when hitting fight, or also mid fight.
    Not responding: When fight starts block may not respond.
    Freezes and lag: there are are also momentarily freezes
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    CampcomicCampcomic Posts: 12 ★
    In-Game Name:campcomic
    Device and Model: apple Iphone Xr
    Device Operating System: IOS 17.1.1
    Cellular or WiFi:Both
    Game Version Installed: T41.3.1
    Game Mode: all fighting game modes
    Description of the Issue: the game is pausing during fights after the first 2 hits, then it freezers and starts again around 2 seconds latter. It like the game jumps ahead and your combo has finished and you get hit.
    Block does not respond at start of fight sometimes.Evade does not always respond.


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    OregonBoysOregonBoys Posts: 8
    In-Game Name: Oregonboys
    Device and Model: Xr
    Device Operating System: (Example, iOS 11) IOS 16.2
    Cellular or WiFi: WiFi - Comcast … mobile Verizon
    Game Version Installed: 42
    Game Mode: In which game mode did the error occur? Log in, won’t log in. Last night tried to do run of Necropolis, I may suck but had to spend way too many units because it would run fast and then lag. Sigh…
    Description of the Issue: Experiencing issue since this release.
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    boxnrockboxnrock Posts: 12 ★
    Fix the SP button!!! I am tired of it not working. It only seems to happen during critical moments of the fight. It has cost me many losses. Also controls randomly moving the opposite direction. I try to move back after an attack and it pushes me towards the opponent. This has been going on for 2 months now.
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    MiobdMiobd Posts: 7 ★
    Game is having moments of slow, almost to a pause at points. Seen it three time on auto play and twice while not. iPhone 13. Game tends to crash after as well.
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    GoldenDadGoldenDad Posts: 85 ★
    Name: Goldendad
    Device and Model: apple Iphone 15 pro
    Device Operating System: IOS 17.1.2
    Cellular or WiFi:Both
    Game Version Installed: latest
    Game Mode: AW most noticeable

    Quake dropping the heavy hold at random times. Thumb is pushed firmly onto the phone when this occurs. Cost a few deaths as a result.

    ?Issue with the screen response settings in the game for the iPhone 15 pro.
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    Ronnyman889Ronnyman889 Posts: 179 ★
    Name: Ronnyman889
    Device and Model: apple Iphone 13
    Device Operating System: IOS 17.1.2
    Cellular or WiFi:Both
    Game Version Installed: latest
    Game Mode: Everywhere

    When tapping to select items, crystals, rewards, gifting and more another screen opens like one step back and back to Home Screen. Parrying are random, attacker is moving on its own. Light and heavy attacks aren’t registered and attacker just standing with the guard down.
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    TeiTei Posts: 49 ★
    In game name: =INFINITY=
    Device: iPad Air (5° generation)
    OS: iPadOS 17.2
    Cellular or wi-fi: wi-fi (portable wi-fi)
    Game version installed: latest
    Game mode: everywhere
    There are many problems about inpuot issues in many part of the game (crashs and lags are frequent in EV, SD, arena, bg, history missions) especially when I try to go back to avoid a heavy attack. But now I’ve detected that there is a problem with tech relics because I can not change them between my champs, and my champs are not in some mission.
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    Cronik35Cronik35 Posts: 1
    Please help, the game is not giving me the prizes when I claim them and the daily connection calendar does not appear (I connect every day). delete the game and the problem persists.

    I use iphone 11 ios 17.1.2

    Ayuda por favor, en juego no me esta entregando los premios cuando los reclamos y no me aparece el calendario de conexion diaria (me conecto todos los dias). elimine el juego y persiste el problema.

    utilizo iphone 11 ios 17.1.2
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    AkshajaAkshaja Posts: 6
    edited December 2023
    In_game name:CRIFTPLAYSYT
    Device:iphone 13
    IOS:17.2.1
    Problem:Game not opening not logging in
    Game Version:latest
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    StrikefirstStrikefirst Posts: 1
    Strikefirst
    iPhone -14
    Latest of everything


    In arena I start the fight already in a heavy attack hold. I have to tap the screen to start moving at all. Once fight has started I am not able to use a heavy attack at all.

    Not helping with area grind
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    MSRDLDMSRDLD Posts: 913 ★★★
    Please tell me y’all are working on the input issues with light attacks mid combo. Our champ will just miss the input altogether and stand there. Happens in all game modes. Furthermore, I’m experiencing it on a brand new iPhone 15 Pro, and all my alliance mates are all experiencing it as well.
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    J_BigJ_Big Posts: 2
    Name: J-Big
    Device and Model: apple Iphone XR
    Device Operating System: IOS 17.1.2
    Cellular or WiFi: Both
    Game Version Installed: latest
    Game Mode: --

    I have a question.

    I became 'The uncollected' during last weekend. Today is Monday night and i still do not see access to Battlegrounds anywhere in the game. I can see Battlegrounds in the shop, i can see BG quests, but not the page itself. What should i do?


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    Mario187xMario187x Posts: 7 ★
    In-Game Name: Mario187x
    Device and Model: iPhone 15 Pro Max
    Device Operating System: 17.3
    Cellular or WiFi: Fast WiFi.
    Game Version Installed: Latest Version
    Game Mode: Every Game Mode.
    Description of the Issue: Incredible lag and stuttering, especially when throw special attacks. Dropping block even holding block the hole time. Dashing forward when trying to dash back. Hab no issues with iPhone X expect the lag. Please fix it. Thanks
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    sharkdeavoursharkdeavour Posts: 438 ★★
    In-Game Name: Sharkdeavor
    Device and Model: iPhone 14 Pro Max
    Device Operating System: 17.2.1
    Cellular or WiFi: Fast WiFi.
    Game Version Installed: Latest Version
    Game Mode: Unable to determine
    Description of the Issue: Can’t get pass log in screen, it keeps looping.
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    BlueLotuzBlueLotuz Posts: 1
    Game bugged, fighting in the dark
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    J_BigJ_Big Posts: 2
    Since the last update i can't get HEART-CODED KEY from the quest
    either iPhone10, iPhone14
    latest OS, latest game version



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    EspartanRGEspartanRG Posts: 4
    In-Game Name: EspartanoRG
    Device and model: Iphone 13
    OS: 17.2.1
    Cellular or WiFi: both of them
    Game Version: 43.0.1
    Description of issue: Eternal loading entering the game
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    splany49splany49 Posts: 2 ★
    グルートのキャラクターが真っ黒になっています。
    どうにかできないでしょうか？
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    AaadillllAaadillll Posts: 39 ★
    Thank you for this thread. From last week i am unable to see Global Chat. Please help.



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    AaadillllAaadillll Posts: 39 ★
    Aaadillll said:

    Thank you for this thread. From last week i am unable to see Global Chat. Please help.



    Please help @Kabam Lyra
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    BlackbedBlackbed Posts: 1 ★
    In-Game Name: Blackbed
    Device and Model: iPhone 15 Pro
    Device Operating System: 17.3
    Cellular or WiFi: Fast WiFi.
    Game Version Installed: Latest Version
    Game Mode: Every Game Mode.
    Description of the Issue: Incredible lag and stuttering, especially when throw special attacks. Dropping block even holding block the hole time. Dashing forward when trying to dash back. Hab no issues with iPhone X expect the lag. Please fix it. Thanks
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    AadhyVanAadhyVan Posts: 52 ★
    In-Game Name: AadhyVan92
    Device and Model: iPhone 11
    Device Operating System: 17.3.1
    Cellular or WiFi: Cellular and WiFi
    Game Version Installed: 43.1.0
    Game Mode: All
    Description of the Issue: Unable move past the loading screen. It keeps saying "LOADING" and doesn't move to the next one.
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    PapuPowerPapuPower Posts: 5
    In-Game Name: Roy_505
    Device and Model: iPhone 13 Pro

    Device Operating System: 17.3.1
    Cellular or WiFi: Cellular and WiFi
    Game Version Installed: 43.1.0
    Game Mode: All
    Description of the Issue: Unable move past the loading screen. It keeps saying "LOADING" and doesn't move to the next one.
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    MrKillaChrisMrKillaChris Posts: 117 ★
    I've had a couple crashes but I've mostly experienced lags/slow/freezes at times when playing whenever my log in from Google Play pops up that's a sign for me to restart my game because it's going to slow down, freeze whenever fight or special attacks happen.

    Samsung A53
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