Prime gaming rewards not working

Comments

• mmartin5817 Member Posts: 93 ★

  February 26

  Prime gaming is unwilling to help me for another 48hrs. This is an issue with that website and mcoc. My account is correct. I only have 1 account and only use prime gaming for mcoc. I tried clicking on the redeem in game button while on prime gaming after collecting the loot instead of just exiting and going straight into the app directly. When I clicked on their link it sent me to the App Store for mcoc and I clicked open in the App Store then it redirected me to mcoc where I had no new messages or the new dust loot package. It just never showed up in my mcoc account even though it says I claimed it in prime gaming.

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• MrSakuragi Member Posts: 5,299 ★★★★★

  February 27

  I’ve had this happen, never could get them to restart it. Had to wait a month and make sure I was using the default browser on my phone to claim it.

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• Maverick75 Member Posts: 746 ★★★

  February 27

  I also had the problem today: claimed it on Amazon Gaming, MCOC opened but my session had expired. Nothing when the new session started, nor after a restart of the game. And the rewards are marked as claimed on Amazon Gaming.
  No problem the last 2 months.

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• daveyj_196_ Member Posts: 439 ★

  February 28

  I'm having the same issues. I thought I was doing something wrong.

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• mmartin5817 Member Posts: 93 ★

  February 29

  I chatted with prime gaming support after 48hrs. On my iPhone I went to Settings then to Safari and went to “clear history website data” and clicked that. It doesn’t delete your bookmarks or current tabs open so no worries there. I relogined into prime gaming and even though it said I had claimed the Dust bundle still I clicked on the “redeem ingame” link and followed that to mcoc and received my rewards once I was logged in.
  
  
  Kabam did nothing to help. Prime gaming support helped.

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