Loyalty shard crystals

I purchased 3 shards with 300k loyalty thinking i can then exchange them for the 7s shards, the icons are the same and the name too. However, it seems i cant exchange them. Is this intended???

Comments

GaudyGMoney

The exchange uses the TOKENS as currency, not the shards themselves. The loyalty shatters are only used on the 7* loyalty crystal (15 in total gets you one). The tokens can be earned either via completion/exploration of the AW showcase, or in Alliance War season rewards.

PistolcuApa

The exchange uses the TOKENS as currency, not the shards themselves. The loyalty shatters are only used on the 7* loyalty crystal (15 in total gets you one). The tokens can be earned either via completion/exploration of the AW showcase, or in Alliance War season rewards.

Wish kabam explained this on the store page, or change the icons/names zzz. Thanks for clarification

A_Fungi

The exchange uses the TOKENS as currency, not the shards themselves. The loyalty shatters are only used on the 7* loyalty crystal (15 in total gets you one). The tokens can be earned either via completion/exploration of the AW showcase, or in Alliance War season rewards.
Wish kabam explained this on the store page, or change the icons/names zzz. Thanks for clarification

How are the icons the same when they are completely different colors?

JT_Supreme

I did the same thing lmao. I thought you had to buy the shards to get the 7 star shards. Contact support they will reverse it.