Kabam security questions

mystic_spidey_fanmystic_spidey_fan Member Posts: 4
in Suggestions and Requests
Recently I’ve been in contact with kabam support to try regain access to my account. I forgot my kabam password, not normally an issue, but the email connected to the account has also been shut down years ago. When I go to kabam support about this to try get my password reset/ email changed, they ask these same 5 security questions to verify my ownership of the account. Some of these questions are actually impossible to answer without access to my email address (shut down) and although I have screenshots and personal information about the account (who my first maxed champ was, my first 4*, my first 5*, who I used to beat Bahamet and stuff like that) they insist on asking these 5 questions that are impossible to answer correctly. Does anyone else have this problem??

Comments

  • laserjohn26laserjohn26 Member Posts: 1,550 ★★★★★
    mystic_spidey_fan said:

    Recently I’ve been in contact with kabam support to try regain access to my account. I forgot my kabam password, not normally an issue, but the email connected to the account has also been shut down years ago. When I go to kabam support about this to try get my password reset/ email changed, they ask these same 5 security questions to verify my ownership of the account. Some of these questions are actually impossible to answer without access to my email address (shut down) and although I have screenshots and personal information about the account (who my first maxed champ was, my first 4*, my first 5*, who I used to beat Bahamet and stuff like that) they insist on asking these 5 questions that are impossible to answer correctly. Does anyone else have this problem??

    Only people who have also bought an account have the same problem.
  • BringPopcornBringPopcorn Member Posts: 5,282 ★★★★★
    Who keeps screenshots of the 1st max champ?
    They usually ask around the period of your 1st money purchase...
    You can find that on your google history...
    Yeah this doesn't sound fishy at all.
  • mystic_spidey_fanmystic_spidey_fan Member Posts: 4
    edited April 1
    .
  • mystic_spidey_fanmystic_spidey_fan Member Posts: 4
    BringPopcorn said:

    Who keeps screenshots of the 1st max champ?
    They usually ask around the period of your 1st money purchase...
    You can find that on your google history...
    Yeah this doesn't sound fishy at all.

    Kept screenshots of my first maxed champ cos I was proud? Loved my 4* starky. And I know the dates and amounts of my first money purchases (£4.99 and £4.99 both on 03/04/2023), I know where I created my account (London, England) and I know the original email connected to the kabam ID. There’s literally one question I don’t know and have no way of knowing, it just doesn’t seem to make sense???
  • mystic_spidey_fanmystic_spidey_fan Member Posts: 4

    Only people who have also bought an account have the same problem.

    Yh spot on mate I bought the account but I could tell u who my first 5* was. Unfortunately it was vtd so it’s a bad memory 😭
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