Apple id issue which kabam refuse to resolve

At this point i can confirm kabam support is worst i have simple request to change my apple id to kabam id so i can ise kabam webstore , first I can’t seem to pass my identity check once i do that after sharing 20 screenshots they told me to raise a ticket with new email id . The email that has been already connected they refuse to guide how can i check that , then when i make a new id to raise a ticket they just won’t reply whatsoever.. this has costed me 7* guardian and daily crystals… i have become paragon just to find that i need to restart my account just to gain access to webstore i just disappointed and defeated at this point

Comments

Lokx

Yeah that’s definitely been a issue for a while now which i wished they fixed by now. I’m fortunate enough to have restarted my account in 2016 or something so the current account i play on is kabam linked, but my initial account which i made in 2015 is tied to my game centre. It has been like this for a long time now that the game locks people into their game centre account without being able to link to a new email.

DNA3000

At this point i can confirm kabam support is worst i have simple request to change my apple id to kabam id so i can ise kabam webstore , first I can’t seem to pass my identity check once i do that after sharing 20 screenshots they told me to raise a ticket with new email id . The email that has been already connected they refuse to guide how can i check that , then when i make a new id to raise a ticket they just won’t reply whatsoever.. this has costed me 7* guardian and daily crystals… i have become paragon just to find that i need to restart my account just to gain access to webstore i just disappointed and defeated at this point

This sounds like a miscommunication issue. It sounds like what you are saying is you used to log into the game using the linked account feature: this links your game account to your apple game center account, so that Kabam does not need to prompt you for any login information. This does NOT mean you are logging in with your Apple ID: in fact Kabam has no idea what your Apple ID is. It just means that for the purposes of logging into the game, you don't need a Kabam ID or password, the game just assumes anyone who is logged into your game center account can automatically access your game account.

To have a Kabam ID, you have to make one. You do that in the game itself. See this article for more information on how to do that: https://help.kabamsupport.com/hc/en-us/articles/360052368272-How-Do-I-Register-My-Account

If there is no Kabam ID attached to your account, you can do this. If, however, you have already done this once, you cannot do it again: once you create a Kabam ID for your game account, you must use that one. If you have forgotten it or lost access to it somehow, you will then need to ask support to change your Kabam ID to something else and assign you a new password for that ID.

If you have never created a Kabam ID, the correct thing to do is create it yourself, not ask for support to do it. If you have already created one, then you have to ask Kabam to change it if you can no longer use the one you created originally. You need to know which one of these situations you're in, so you ask for the right thing.