Issue with Summoners Market Website

Paul_RuddPaul_Rudd Member Posts: 124 ★
edited September 12 in General Discussion
So I bought the prowler bundle to get 45 market points and get the next tier in the glorious games event before it expired since I’m close to the 7 star crystal tier and it just straight up only gave me 45 market points for the market normal event tier and not the glorious games event tier. This is absurd, I miss out on rewards I PAID for. Not a good way to run a business. Please help me fix this Kabam, this is a huge L for not giving the points towards the event tier smh. Pictures provided below



Update picture showing if it added the points since I’m less than 45 off now and I refuse to buy the bundle twice, especially if it didn’t give me the points



Comments

  • Paul_RuddPaul_Rudd Member Posts: 124 ★
    Literally getting robbed of the rewards, guess that’s what I get for spending money with this company
  • GamerGamer Member Posts: 10,882 ★★★★★
    Paul_Rudd said:

    Literally getting robbed of the rewards, guess that’s what I get for spending money with this company

    To be fair the events shouldn’t had ben op for that’s 1 more hours it is
  • Paul_RuddPaul_Rudd Member Posts: 124 ★
    Gamer said:

    Paul_Rudd said:

    Literally getting robbed of the rewards, guess that’s what I get for spending money with this company

    To be fair the events shouldn’t had ben op for that’s 1 more hours it is
    Then shouldn’t it be on them to remove it from their own website in which you can make numerous purchases? You’d think they’d update it
  • GamerGamer Member Posts: 10,882 ★★★★★
    Paul_Rudd said:

    Gamer said:

    Paul_Rudd said:

    Literally getting robbed of the rewards, guess that’s what I get for spending money with this company

    To be fair the events shouldn’t had ben op for that’s 1 more hours it is
    Then shouldn’t it be on them to remove it from their own website in which you can make numerous purchases? You’d think they’d update it
    I agree with you I not sure why’s it wasn’t i missed up
  • Paul_RuddPaul_Rudd Member Posts: 124 ★
    I just need someone to connect me with anyone who can remedy this situation because quite frankly it’s extremely frustrating and annoying
  • FunkFunk Member Posts: 93 ★
    Paul_Rudd said:

    I just need someone to connect me with anyone who can remedy this situation because quite frankly it’s extremely frustrating and annoying

    I loved you in Anchorman
  • Paul_RuddPaul_Rudd Member Posts: 124 ★
    Where can I actually get support for this issue? The event is now over and they stole 45 points from me which would’ve gotten me a 7 star crystal and some gems
  • Paul_RuddPaul_Rudd Member Posts: 124 ★
    Am I just sol?
  • MrSakuragiMrSakuragi Member Posts: 5,234 ★★★★★
    Paul_Rudd said:

    Where can I actually get support for this issue? The event is now over and they stole 45 points from me which would’ve gotten me a 7 star crystal and some gems

    Submit a ticket for support

    https://help.kabamsupport.com/hc/en-us/requests/new
  • MalchaeisMalchaeis Member Posts: 229 ★★
    Did you write a ticket? From the main in game screen, click the gear in the top left corner. Scroll down on the left part of the screen until you see the support button. Click on it and follow the prompts from there.
  • Paul_RuddPaul_Rudd Member Posts: 124 ★
    Malchaeis said:

    Did you write a ticket? From the main in game screen, click the gear in the top left corner. Scroll down on the left part of the screen until you see the support button. Click on it and follow the prompts from there.

    Just submitted one! Thank you so much for the help! I really appreciate it
  • peixemacacopeixemacaco Member Posts: 2,981 ★★★★
    Paul Rudd finally aged...

    Good luck with the ticket
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