Beta Test - Technical Issues Thread [PLEASE READ ORIGINAL POST FOR STATUS]

Hey Beta Testing Summoners!

This thread is to report any technical issues that you may be having with the Beta Test program. Please report any problems that you encounter, and provide as much information as you can, including where the problem occurs, and if you have any reproduction steps (steps to make the problem occur).

Note: If you are not yet able to enter the Beta Test, this is intentional, as we are still rolling entry to the Beta out. You can read more about this here: http://forums.playcontestofchampions.com/en/discussion/43643/accepted-into-the-beta-program-but-cant-get-in#latest

Status Update:

We are still working on getting the Beta out to everybody, but this will be taken care of over the next hours, or day. Players that are seeing the Errors when trying to connect, this is because you also do not yet have access to the Beta, but are able to try and log into it for an unknown reason. You will also find your way over the next hours. Give it some time. Trying to log in over and over will not speed the process.

The Auto-Fight issue should now be live in the mode so you can toggle it off if you were stuck with it on.

The Orange Beta Hub button should be there for all Players.

If you do not see the Auto-Fight Button, or are not able to find the Orange Beta Hub button, please let us know.

Lastly, we had reports that players are using their Live energy in the the Beta servers, but this is not possible. It may be a case that when you account was added to the Beta, you did not have full Energy, but it is not possible for a completely different server to use Energy on a different one. If you do happen to find that this is happening, please send us screenshots or a video.

Comments

The_Hound76

Keep getting “cannot connect to beta server errors” after clicking participate. Hit reconnect and normal disconnection error occurs.

starfjord

I can get to the Beta Test environment apparently but it appears to be a blank, brand new account. Attempting to sign in brings me back to the main game.

Fatboy108

Mine is doing the same

Fatboy108

It just says cannot connect to server

Toy1

Cannot connect then disconnected

Suprsaiyancuban

Says can’t connect to beta server over and over

Banda_bahadur10

I logged into Beta test my Arena and inventory is locked in main game..Why??

activenative

Every time I click participate it errors and send me back

Chris7540

I got in, I like some of the changes to LC so far. Played ROL. However, it's using my main accounts energy. So, I'm wondering.. what is the incentive to test these characters and use up our real game energy when nothing is carried over or rewarded? It's cool and all the be part of the beta.. But I have stuff to do on my actual account and I don't think I'm down to use up energy on the beta if it's taking from my actual account.

Kabam Miike

Banda_bahadur10 wrote: »

I logged into Beta test my Arena and inventory is locked in main game..Why??

Please restart your game if this occurs. This should solve this problem.

DJLuigi504

The participate button is not active

Kabam Miike

DJLuigi504 wrote: »

The participate button is not active

Please see the link in the Original Post up above.

KingKunta94

I got a message that said I have access and to go to my beta hub and click participate. When I go to beta hub "participate is grayed out and says upcoming.

Nanger0_07

I’m still seeing the grayed out participate and survey buttons. I cannot even attempt to connect to the beta server.

Generalcaw

How do you go back to your normal account?

RoninBR

The participate button is not active

starfjord

Chris7540 wrote: »

I got in, I like some of the changes to LC so far. Played ROL. However, it's using my main accounts energy. So, I'm wondering.. what is the incentive to test these characters and use up our real game energy when nothing is carried over or rewarded? It's cool and all the be part of the beta.. But I have stuff to do on my actual account and I don't think I'm down to use up energy on the beta if it's taking from my actual account.

I'm in agreement with Chris7540. I would like to participate but not at the expense of my main game resources.

Kabam Miike

Generalcaw wrote: »

How do you go back to your normal account?

Use the Orange Beta Hub button that you used to get in, and select the main server.

Kabam Miike

Chris7540 wrote: »

I got in, I like some of the changes to LC so far. Played ROL. However, it's using my main accounts energy. So, I'm wondering.. what is the incentive to test these characters and use up our real game energy when nothing is carried over or rewarded? It's cool and all the be part of the beta.. But I have stuff to do on my actual account and I don't think I'm down to use up energy on the beta if it's taking from my actual account.

I'll ask the team about this, because I don't think this is intentional.

Generalcaw

Kabam Miike wrote: »

Generalcaw wrote: »

How do you go back to your normal account?

Use the Orange Beta Hub button that you used to get in, and select the main server.

There is no orange button now??

AlphAzAzElZ

Kabam Miike

RoninBR wrote: »

The participate button is not active

Please see the link in the Original Post up above.

unknown

This content has been removed.

unknown

This content has been removed.

Nexus_UY_Scuti

Kabam Miike wrote: »

Note: If you are not yet able to enter the Beta Test, this is intentional.

Well that sounds legit for a beta test.

Jwallace25

If we want to rank up these champs, do we have to consume our regular account resources to do so?

Generalcaw

Please help I want to go back to my normal account, username generalcaw, there is no orange button, that I used to access beta mode.

Bigben

Mine isn't doing anything how do I begin?

katsutoshi82

If I rank up a champ for testing in beta will that transfer over to the game or will I still have those resources in regular game?

Kabam Miike

Nexus_UY_Scuti wrote: »

Kabam Miike wrote: »

Note: If you are not yet able to enter the Beta Test, this is intentional.

Well that sounds legit for a beta test.

Well, this is a Beta Test... Things don't always go as expected!