KABAM HELP Before it is too late
Asyalol
Member Posts: 63 ★
Today around 11:03 am my game is disconnecting and I have the message that I connected elsewhere.
Outside I have no other device on which I play, my only device is a Samsung S23 Ultra in Belgium Brussels.
Please check my account, because I can't contact the support via the games.
I do not ask although it is, just investigating before someone steals my account.
My login on the game is asya.lol
@Kabam Zibiit
@Kabam Porthos
@Kabam Vydious
@Kabam Lyra
Outside I have no other device on which I play, my only device is a Samsung S23 Ultra in Belgium Brussels.
Please check my account, because I can't contact the support via the games.
I do not ask although it is, just investigating before someone steals my account.
My login on the game is asya.lol
@Kabam Zibiit
@Kabam Porthos
@Kabam Vydious
@Kabam Lyra
20
Comments
It is funny though that many of us have seen people ( probably new to the forums),.,tag former employees of Kabam when an issue arises.
Though i wonder why on earth kabam wouldn’t update the forums to correct this and clear former employees profiles.
Probably confusing to newcomers that are looking to connect with someone that can give them an answer.
Isn't that the first red flag for you? In order to take control of an account you either have to know all the answers to supports account questions or be given the password by the player.
But again I ask you how would this person know this exact email to use to login to this specific mcoc account? Unless Kabam has experienced a data breach and someone has access to all of our accounts emails.
No one has logged in to my account, has anyone logged into yours?
It's not that we don't want to believe OP but we've seen this play out hundreds of times on these forums. Posts like this are made and then more details come out of they let a friend play on their account or hired someone to clear something. It never fails.
That uses your FORUM login (which obviously is still good, else you couldn’t be making and adding comments here).
But as you apparently saw, if you are online from some device, and another device logs in too, first device will get a “disconnecting, because being logged in elsewhere” message.
So if you go to login to game again from your device, that should logOUT the other person.
But if you say is that your game password is no longer valid, highly doubt someone else would have been able to CHANGE your password, without also having access to your EMAIL as well, to be able to confirm it is them when they attempted to change password.
Thus the perils of account sharing, buying/selling accounts, having someone else “pilot” your account while you go on vacation, etc.
(didn't we just go thru all this with 2 other people recently ??)
(Edit, did you ever ALSO put the game on an Apple device, aka last February post ?)
None of those possibilities seems likely in this case, but I would want to be certain before making conclusions. I mean, 99% of these turn out to be account sharing or merc activity, but there are rare exceptions.
Someone will probably mention password. There are always two possibilities when someone says they can't log in with their password. 1. Someone changed their password. 2. They forgot it and aren't entering the right one. There are a lot of people who think they got hacked when they are actually misremembering their password but are absolutely certain they are getting it right.
After thirty five years in the biz and several years seeing MCOC security issues, and particularly after that crazy China thing, I'm pretty sure I've seen almost everything.
Finally, I scrape up the paste, put it in a jar, and turn it in to a recycling center.
Its Solved :-)