SP3 BLACK SCREEN... NO FEEDBACK!?

ZeroSum · July 29

SP3 Black screen for 2 months now... Kabam have not given ANY feedback on this issue at all.

It seems to affect Samsung devices.
It has been tested accross 4 devices myself & is also apparent on a plethora of other devices
used by other players.
It is negatively affecting gameplay, rendering some content unplayable.
At least 3 threads exist on this issue.
Myself & a multitude of others have reported the issue via support ticket to be told no information can be given?

What is even happening?

Cuchulainn · July 31

STILL no update on this?

ZeroSum · August 4

Cuchulainn said:
STILL no update on this?

None at all... Haven't seen a SP3 for over 2 months... Still get clapped after certain SP3's due to the delay... It's obviously a joke to them.

Also, who in the hell disagrees with a bug report?

Pathien · August 5

For me, it happenned on only one samsung of 2 i have...
Don't know why...
Same software version.
Even if i uninstall and done a fully reset of data linked to the game
I still have the same issue

KOSH · August 6

Keeps happening even after v.46 update.
Galaxy S10 & S24

ZeroSum · August 7

KOSH said:
Keeps happening even after v.46 update.
Galaxy S10 & S24

Same, S10, S22, GAL TAB & S24 🤷🏻‍♂️

Edit: also an S7 🤦🏻‍♂️

KabamDORK · August 7

Got eyes on this. Will update as soon as I hear something

TampShadow · August 7

I have the same problem. In a Pocophone M5S

ZeroSum · August 7

KabamDORK said:
Got eyes on this. Will update as soon as I hear something

Thank you! Been an issue for a very long time now.

Here are some SS of the issues, black screen from the moment a SP3 is activated & can persist across several champions so that after a SP3 is completed there is a delay in the image returning, during this delay many player champs inputs are not registered, causing players to be hit without being able to see/defend.

The blackscreen is then also apparent on win/ko screen, after the fight has concluded.

I feel I speak for both everyone here & the many other players I've spoken with on Global chat when I say, please keep us updated on the progress of this issue, it makes alot of content un-viable.

Thank you @KabamDORK

SummonerNR · August 10

(another, Device = Poco M5S)
.

Wualmer said:
Buen día, tengo problemas con la animación del juego, la pantalla se oscurece y no puedo visualizar la animación del SP3 de los luchadores. Igual sucede cuando termina una pelea. El modelo de mi dispositivo es un Poco M5S. Adjunto algunas imágenes de mi problema.
——
Good morning, I have problems with the animation of the game, the screen darkens and I can't view the SP3 animation of the fighters. The same happens when a fight ends. The model of my device is Poco M5S. I am attaching some images of my problem.

ZeroSum · August 12

SummonerNR said:
(another, Device = Poco M5S)
.
Wualmer said:
Buen día, tengo problemas con la animación del juego, la pantalla se oscurece y no puedo visualizar la animación del SP3 de los luchadores. Igual sucede cuando termina una pelea. El modelo de mi dispositivo es un Poco M5S. Adjunto algunas imágenes de mi problema.
——
Good morning, I have problems with the animation of the game, the screen darkens and I can't view the SP3 animation of the fighters. The same happens when a fight ends. The model of my device is Poco M5S. I am attaching some images of my problem.

It's much more widespread than it seems, I think players are just so used to experiencing issues that most don't even bother mentioning it... I've seen upward of 100 different users mention it over the last 3 months in Global chat, but barely any reports on it & less than a handful of forum posts.

Coming up on half way through another month without feedback on it too 🤷🏻‍♂️ such a long time for such a glaring issue to remain silent on. Hopefully we get either some feedback on where they are with this or a fix at some point soon 💁🏻‍♂️

Thanks for converging information from other threads @SummonerNR it's appreciated!

JLordVileJ · August 15

ZeroSum said:

SummonerNR said:
(another, Device = Poco M5S)
.
Wualmer said:
Buen día, tengo problemas con la animación del juego, la pantalla se oscurece y no puedo visualizar la animación del SP3 de los luchadores. Igual sucede cuando termina una pelea. El modelo de mi dispositivo es un Poco M5S. Adjunto algunas imágenes de mi problema.
——
Good morning, I have problems with the animation of the game, the screen darkens and I can't view the SP3 animation of the fighters. The same happens when a fight ends. The model of my device is Poco M5S. I am attaching some images of my problem.

It's much more widespread than it seems, I think players are just so used to experiencing issues that most don't even bother mentioning it... I've seen upward of 100 different users mention it over the last 3 months in Global chat, but barely any reports on it & less than a handful of forum posts.

Coming up on half way through another month without feedback on it too 🤷🏻‍♂️ such a long time for such a glaring issue to remain silent on. Hopefully we get either some feedback on where they are with this or a fix at some point soon 💁🏻‍♂️

Thanks for converging information from other threads @SummonerNR it's appreciated!

Yh I've had it for months and haven't reported it

ZeroSum · August 22

Any news on this issue yet @KabamDORK ?

Xcustom · August 23

How is this still ongoing? Been almost 3 months with black screen sp3s. Putting me off the game...

Manchegon · August 23

I also have that same problem and I have the poco m5s and a few months ago I get that error before everything was black I got a blue screen and then it started to go black and the truth is that it does

ZeroSum · August 27

@KabamDORK I'd really like to see some SP3's at some point before I die from old age buddy, help a guy out Dave 💁🏻‍♂️

ZeroSum · August 31

They don't care...

Wualmer · September 5

Any solution?

Kabam Pinwheel · September 5

Hey folks, first of apologies, Dork was on vacation for that tag and I missed it. This issue is still under investigation. Unfortunately while our team is able to observe it happening, we're having difficulty consistently reproducing it and therefore its difficult to nail down the cause. This issue is still open and being investigated, but no fix for it for now.

BrunoTortola · September 11

Kabam Pinwheel said:
Hey folks, first of apologies, Dork was on vacation for that tag and I missed it. This issue is still under investigation. Unfortunately while our team is able to observe it happening, we're having difficulty consistently reproducing it and therefore its difficult to nail down the cause. This issue is still open and being investigated, but no fix for it for now.

Unbelievable! +4 months

Tron · September 12

I get it 100% of the time s9+

jlim · September 14

I'm having this black screen and gray screen during SP3 consistently on my Samsung S10+ and it has been months now. Please help look into this as it has been a long while.

Covus_Corax2020 · September 23

This has been going on for months now, Samsung S9 user, I also lose pre fight e.g prof x another black screen frustrating that no progress or updates. This happens every time an sp3 is thrown either by myself or a.i

Covus_Corax2020 · September 23

@KabamDORK please help those impacted by this.

ZeroSum · October 1

5+ months for me, 6+ months for others.

Covus_Corax2020 said:
@KabamDORK please help those impacted by this.

@KabamDORK too busy uploading content to his own channel to keep us apprised & Kabam obviously don't care enough to solve the coding issue, maybe they can't solve it, maybe it's beyond their ability to do so 🤦🏻‍♂️ clown mode...

Demonzfyre · October 1

ZeroSum said:
5+ months for me, 6+ months for others.

Covus_Corax2020 said:
@KabamDORK please help those impacted by this.
@KabamDORK too busy uploading content to his own channel to keep us apprised & Kabam obviously don't care enough to solve the coding issue, maybe they can't solve it, maybe it's beyond their ability to do so 🤦🏻‍♂️ clown mode...

Homie, Dave is a forum moderator. He has no command over the game team. Pinwheel already said they're having a hard time figuring out what's causing the issue. Do you think there's a magic wand or something they can wave and fix the issue?

KabamDORK · October 1

This issue is on the teams radar however, I simply don't have a timeline yet on a fix. When I have a clear picture on this, the community team will spin up an update.

ZeroSum · October 6

Hey again Dave,

KabamDORK said:
This issue is on the teams radar however, I simply don't have a timeline yet on a fix. When I have a clear picture on this, the community team will spin up an update.

6 months isn't a timeline, it's an issue that's not been remotely prioritised & has been ignored for half a year, which is a crazy length of time!? Is it not?

Demonzfyre said:

ZeroSum said:
5+ months for me, 6+ months for others.

Covus_Corax2020 said:
@KabamDORK please help those impacted by this.
Homie, Dave is a forum moderator. He has no command over the game team. Pinwheel already said they're having a hard time figuring out what's causing the issue. Do you think there's a magic wand or something they can wave and fix the issue?
I know what Dave's job is, I don't need to be told how anything here works (doesn't work 🙃), at this point making statements about me expecting magic wands to be waved, no I expect logic to be applied & for an incredibly annoying & at times (during specific content) gamebreaking issue to be dealt with at some point during the same year that it was reported (pre summer 2024 was first reports). But hey it looks like they might actually need a magic wand as they can't seem to "consistently replicate" the issue anyway, surely a magic wand would make us all happy at this juncture no? If you have any lying around I'd be grateful if you sent them to the dev team bud 😬😅

BigTuna_2054 · October 7

BigTuna_2054 · October 7

Just happened to me after Hercules threw a SP3. I have a iPhone 15 pro max. And also two matches before this one I got error code after I won the match and booted me out forcing me to restart the game. Same thing as when Beta Ray Bill came out.

Zark · October 8

Still no update on this. Hats off team

SP3 BLACK SCREEN... NO FEEDBACK!?

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