Beta Test - Technical Issues Thread [PLEASE READ ORIGINAL POST FOR STATUS]

Hey Beta Testing Summoners!

This thread is to report any technical issues that you may be having with the Beta Test program. Please report any problems that you encounter, and provide as much information as you can, including where the problem occurs, and if you have any reproduction steps (steps to make the problem occur).

Note: If you are not yet able to enter the Beta Test, this is intentional, as we are still rolling entry to the Beta out. You can read more about this here: http://forums.playcontestofchampions.com/en/discussion/43643/accepted-into-the-beta-program-but-cant-get-in#latest

Status Update:

We are still working on getting the Beta out to everybody, but this will be taken care of over the next hours, or day. Players that are seeing the Errors when trying to connect, this is because you also do not yet have access to the Beta, but are able to try and log into it for an unknown reason. You will also find your way over the next hours. Give it some time. Trying to log in over and over will not speed the process.

The Auto-Fight issue should now be live in the mode so you can toggle it off if you were stuck with it on.

The Orange Beta Hub button should be there for all Players.

If you do not see the Auto-Fight Button, or are not able to find the Orange Beta Hub button, please let us know.

Lastly, we had reports that players are using their Live energy in the the Beta servers, but this is not possible. It may be a case that when you account was added to the Beta, you did not have full Energy, but it is not possible for a completely different server to use Energy on a different one. If you do happen to find that this is happening, please send us screenshots or a video.

Comments

Smtfrt

I can 't connect to beta

tomtay77

dariogamarra

Yo ahora tengo 2 en vez de una como antes, pero en ambas no puedo ingresar, no me da la opcion en ninguna

Screenshot_20180111-144503.png

Sanchez_Larry

One more question , I had taken the survey thinking I was on Beta when I actually wasn’t. Can you re send the survey to me or can I re take

Jondarcy13

Hello why arent answering my comments

Morgan210805

Kabam Miike wrote: »

Alex_sc11 wrote: »

HI , is it normal that I cannot access the beta yet?

are you guys still rolling the players little by little?

We are still adding players. We expect to have everybody in and testing today!

So you are finally responding to people as I’ve been asking for an update all day @Kabam Miike

Kabam Miike

Jondarcy13 wrote: »

Hello why arent answering my comments

Hi there! Your questions have been answered in the Main post in this thread. Please take a look at the first post.

Jwallace25

1stKing wrote: »

I only have a 2 star Luke Cake (not a typo) and ranked him enough to test his Special 3 but I've focused on Red Hulk. I was most interested to use his heal ability. My 4* is un-duped 4/40. It says with Special 2: Expends 2 Heat Charges to Regenerate 632.4 Health. That is puny. Should be something like: Expends all Heat Charges to Regenerate 632.4 Health per charge. Special 1 just adds 2 Heat charges. Special 3: Expends 1 heat charge. But all the other heat charges are useless. What a dud. His heat charges should at least give him increased attack per charge.

I agree that the regen needs to be based on heat charges. As it is, the regen is not even worth the space in the description.

unknown

This content has been removed.

Al2Q

Too much waiting....

1stKing

Super4Yogi

Still can't get in.clock is ticking...

1stKing

@Kabam Miike
How do I get back in arena in the Main server. Also, my stash is gone in the main server. I closed the game and reopened it and logged into the main server several times and that did not fix it.

Sorry for the repost y'all. I just messed up tagging "he who must be named" in the correct format.

usta55

lol

1stKing

To slow @Kabam Miike
I uninstalled the game and reinstalled it to get access to stash and arena. I'm just afraid to go back to Beta testing.

Kabam Miike

1stKing wrote: »

To slow @Kabam Miike
I uninstalled the game and reinstalled it to get access to stash and arena. I'm just afraid to go back to Beta testing.

That shouldn't be the only way to fix this. Talking to the team about this now.

mazmalyyc

I’m finding red hulks SP3 is consuming 3 heat charges instead of 1

mazmalyyc

Tarun1108 wrote: »

Stash folder not visible anymore.

If you use up your iso you can access the stash through the “go to stash” button when iso inventory is empty

TRASKOWSKI

Still down!

Seems2easy_1

can’t get in to beta

Drains

So it seems to carry over my resources

from when I entered, but using these resources don’t affect anything on main account

Drains

So I can spin my T4cc and get something to use on beta and still have my 2 on my main

Sabinro

I have a problem! I finale managed to connect in the server, but i always log into a friend’s account, i

can not into my account, can any Help me?

1stKing

Sabinro wrote: »

I have a problem! I finale managed to connect in the server, but i always log into a friend’s account, i
can not into my account, can any Help me?

I'm just going to assume your friend is playing on your device, because playing your friends account for him is a ban-able offence. It looks like it is your friend who got the beta invite.
You need to log out and log back in under your email and password. If that doesn't work, then uninstall and reinstall and log in.

DAFkus

I can Not testing

Watty

I still can’t get on the beta site for test, it still won’t let me participate.

Juice

I have 2 problems that stem from the same issue.

When I try to enter the beta on my phone it kicks me out and logs me into an old account that I no longer use as if it’s the default account on my device all of a sudden. This completely prevents me from entering the beta on my phone.

Secondly, since my phone all of a sudden think the old account is the default, every time I open the game it automatically logs me into that defunct account. So I cannot possibly just jump in and play the game, I have to log out of that account and into my main account to play, which is very time consuming.

I have submitted a ticket to request that the old account be deleted, hopefully this rectifies this issue if it in fact gets done. I have not received a response email as of yet.

mr_doowh

Cant get into arena after do beta test..

Eb0ny-O-M4w

The game keeps asking me to release space in my device to execute a download. It only asks me 14MB, however I have over 500MB of free space in my device and it still doesn't let me play the BETA, and now I can't even get out of the BETA due to this.

Additionally, I didn't got any message with the gold to rank up the champions so that I can test them better. When will it arrive?

1stKing

Juice wrote: »

I have 2 problems that stem from the same issue.

When I try to enter the beta on my phone it kicks me out and logs me into an old account that I no longer use as if it’s the default account on my device all of a sudden. This completely prevents me from entering the beta on my phone.

Secondly, since my phone all of a sudden think the old account is the default, every time I open the game it automatically logs me into that defunct account. So I cannot possibly just jump in and play the game, I have to log out of that account and into my main account to play, which is very time consuming.

I have submitted a ticket to request that the old account be deleted, hopefully this rectifies this issue if it in fact gets done. I have not received a response email as of yet.

You have to do a full uninstall of the game. Make sure non of the login files are saved. Your phone is using old credentials to log you in. It isn't a Kabam problem. Then when you log in after the reinstall the only log in credentials will be your new one.