Missing units

BigDawg1986

It is 4:53 pm. I had around 19,783 units this morning, when i got to work this evening i have 10,312. I been grinding arenas hard, just so i can have alot of units to spend on the black friday deals. This is the 3rd time this happened to me. I just let it go last two times, because i didn't know how to message yall. I just end up spending $100 bucks last time to get caught back up. So can i please get refunded. Im missing over 9k in units. I been loyal to this game for 5 yrs now

Comments

MrSakuragi

Are you sure you didn’t accidentally purchase one of the 9500 unit bundles that popped up today?

Crys23

Check to see if u have Hulk or Gamora. Or if you had them already, if they are awakened now or have extra sigs. You might've bought it by accident.
If you didn't buy it, is there a family member with access to your account? Kid/wife/brother/sister?
If you did buy it and now you regret it, then dont rank the champ and contact support. They might be able to take back what you got and refund your units.

SummonerNR

This probably. Popup when game is loading.

SummonerNR

And fair point by anyone who is accidentally purchasing this,

The big bright red banner on left says “CHOOSE 1 OF 2 OFFERS”

It does NOT say anything like..
“PURCHASE 1 of 2 offers, or just Cancel out if you don’t want to see your Units drop”.

Now a banner like that would be helpful 😀

BigDawg1986

My profile name is Killacash~2

Graves_3

If you haven’t used any of the sig stones and opened the crystals, you can contact support to reverse the purchase and refund your units. If you have used the stones or opened the crystals then you are SOL.

Java_Junkie

And fair point by anyone who is accidentally purchasing this,

The big bright red banner on left says “CHOOSE 1 OF 2 OFFERS”

It does NOT say anything like..
“PURCHASE 1 of 2 offers, or just Cancel out if you don’t want to see your Units drop”.

Now a banner like that would be helpful 😀

old school Ren and Stimpy energy; “the SHINY! RED! CANDY-LIKE BUTTON! CAN he resist it???”

SummonerNR

If you haven’t used any of the sig stones and opened the crystals, you can contact support to reverse the purchase and refund your units. If you have used the stones or opened the crystals then you are SOL.

https://help.kabamsupport.com/hc/en-us/requests/new

Usagicassidy

This EXACT same thing happened to me this morning.

I logged onto the game and was on the Home Screen, going to click the 'READY' icon to claim the free crystals, and the popup came and went so instantly I didn't even know what I was unwittingly "buying". Suddenly, I was out 9,500 units.

I submitted a ticket immediately this morning and have been afraid to do anything in the game until I get it corrected but it's still the same with my account missing 9,500 units.

Everything happened so fast, I definitely blame the 60fps lol.

phillgreen

Add me to the idiot list who did this too.

kvirr

If nobody wants their new hulk, gimme

phillgreen

You can have mine for 12k

FrostGiantLord

I really hate these pop-up deals. It's so annoying when you accidentally click on one and have to contact support for it. I get that MCOC needs to generate revenue, but shoving offers into players faces is definitely not the way to do it

phillgreen

I really hate these pop-up deals. It's so annoying when you accidentally click on one and have to contact support for it. I get that MCOC needs to generate revenue, but shoving offers into players faces is definitely not the way to do it

I have never done it before so whoever organised its placement for this one needs a pay rise.