Lost an alliance mate of 8 years due to pop-up offer

24

Comments

  • hurricanthurricant Member Posts: 601 ★★★★
    Maratox said:

    If I thought my account was hacked and they spent 10k units the last thing I would be doing is opening up crystals I didn’t remember having.

    He opened the crystals before he realized his units were missing. By the time he noticed his units gone, he had already opened the paragons, thinking they were from somewhere else.
  • BendyBendy Member Posts: 6,659 ★★★★★
    hurricant said:



    It's only a bad policy if it goes against you. They have to be able to take everything back. If you used it, they can't take it back.

    Tons of places have these policies. As someone who works 2 jobs in retail, it's people with your attitude that we despise the most. People like you think policies shouldn't apply to you and get angry when you can't have your way.

    Get over it.

    It's a bad policy either way. I don't expect anything will happen, just hoping in the future kabam can add a confirmation dialogue after a large purchase to be sure you're not mistakenly buying something you don't want.

    Also the policy is bad because it's painfully obvious this was a mistake. He never buys paragons. If you think he decided out of the blue to buy 10 paragons, but instead of spending 2k units he would actually spend close to 10k units for them and then hope to get a refund, then that doesn't pass the smell test pal
    Shouldnt open anything next time its that simple as now gone they cant refund its not bad policy its literally how a gatcha works u cant refund something u opened
  • BendyBendy Member Posts: 6,659 ★★★★★
    JJBoy19 said:

    I don’t know if this is possible but maybe certain things can be reversed while others can’t. The compromise can be this: the offer is 9500 units for gamorra and 10 crystals which cost 200 each for a grand total of 2000 units. Since the crystals were opened unfortunately that can’t be returned but perhaps support can reverse the gammora sigs and refund 7500 units (9500[offer]-2000[opened crystals) that way the idea of once something is opened it can’t be returned is still upheld while the mistake of 7500 units can be returned

    I think due to its a bundle purchase they gotta refund all meaning u also need them paragons still
  • willrun4adonutwillrun4adonut Member Posts: 4,716 ★★★★★
    hurricant said:



    It's only a bad policy if it goes against you. They have to be able to take everything back. If you used it, they can't take it back.

    Tons of places have these policies. As someone who works 2 jobs in retail, it's people with your attitude that we despise the most. People like you think policies shouldn't apply to you and get angry when you can't have your way.

    Get over it.

    It's a bad policy either way. I don't expect anything will happen, just hoping in the future kabam can add a confirmation dialogue after a large purchase to be sure you're not mistakenly buying something you don't want.

    Also the policy is bad because it's painfully obvious this was a mistake. He never buys paragons. If you think he decided out of the blue to buy 10 paragons, but instead of spending 2k units he would actually spend close to 10k units for them and then hope to get a refund, then that doesn't pass the smell test pal
    If he never buys paragon, how did he think he had ten of them? You really don't get them for free anywhere.
  • BendyBendy Member Posts: 6,659 ★★★★★
    edited November 11

    hurricant said:



    It's only a bad policy if it goes against you. They have to be able to take everything back. If you used it, they can't take it back.

    Tons of places have these policies. As someone who works 2 jobs in retail, it's people with your attitude that we despise the most. People like you think policies shouldn't apply to you and get angry when you can't have your way.

    Get over it.

    It's a bad policy either way. I don't expect anything will happen, just hoping in the future kabam can add a confirmation dialogue after a large purchase to be sure you're not mistakenly buying something you don't want.

    Also the policy is bad because it's painfully obvious this was a mistake. He never buys paragons. If you think he decided out of the blue to buy 10 paragons, but instead of spending 2k units he would actually spend close to 10k units for them and then hope to get a refund, then that doesn't pass the smell test pal
    It's not a bad policy. They do it to keep people from opening crystals, not liking the results and then claiming it was an accidental purchase.

    There really isn't an excuse for him opening the paragons. The crystals you get for the calendar are under the shards tab. These would be on the first crystals tab.

    It doesn't make sense to not realize that you have 10 crystals that you didn't have before.
    Of course it makes sense. There’s rewards all over the place: objectives , milestones, emails , crystals that reward crystals and various stores. Do you keep an inventory of every single crystal you have ?

    Pop up offers that appear immediately when you login, and have buy buttons right in the middle of the page, are a terrible design & there’s no pop up confirmation that you’re about to buy something.

    There’s been other threads from people who unknowingly bought these packages. Put yourself in someone else’s shoes… try empathy for once.


    The issue here is the guy already opened the crystals from this bundle meaning no refund can happen also how do u click the unit price without seeing a pop up saying puchase complete which at that point if wasnt intended u would go to support also theres an x for a reason and that the buttons are big enough to see
  • DemonzfyreDemonzfyre Member Posts: 22,097 ★★★★★

    hurricant said:



    It's only a bad policy if it goes against you. They have to be able to take everything back. If you used it, they can't take it back.

    Tons of places have these policies. As someone who works 2 jobs in retail, it's people with your attitude that we despise the most. People like you think policies shouldn't apply to you and get angry when you can't have your way.

    Get over it.

    It's a bad policy either way. I don't expect anything will happen, just hoping in the future kabam can add a confirmation dialogue after a large purchase to be sure you're not mistakenly buying something you don't want.

    Also the policy is bad because it's painfully obvious this was a mistake. He never buys paragons. If you think he decided out of the blue to buy 10 paragons, but instead of spending 2k units he would actually spend close to 10k units for them and then hope to get a refund, then that doesn't pass the smell test pal
    It's not a bad policy. They do it to keep people from opening crystals, not liking the results and then claiming it was an accidental purchase.

    There really isn't an excuse for him opening the paragons. The crystals you get for the calendar are under the shards tab. These would be on the first crystals tab.

    It doesn't make sense to not realize that you have 10 crystals that you didn't have before.
    Of course it makes sense. There’s rewards all over the place: objectives , milestones, emails , crystals that reward crystals and various stores. Do you keep an inventory of every single crystal you have ?

    Pop up offers that appear immediately when you login, and have buy buttons right in the middle of the page, are a terrible design & there’s no pop up confirmation that you’re about to spend 9500 units or make an in game purchase.

    There’s been other threads from people who unknowingly bought these packages. Put yourself in someone else’s shoes… try empathy for once.


    This isn't about whether he bought the package. This is about him opening the 10 Paragon crystals.

    The reason why support won't refund the purchase is because they opened the crystals. This policy has been in place for as long as I can remember.

    You love to attack me. I get it. But try and keep up with the conversation. Try and have some reading comprehension for once.
  • DemonzfyreDemonzfyre Member Posts: 22,097 ★★★★★
    JJBoy19 said:

    I don’t know if this is possible but maybe certain things can be reversed while others can’t. The compromise can be this: the offer is 9500 units for gamorra and 10 crystals which cost 200 each for a grand total of 2000 units. Since the crystals were opened unfortunately that can’t be returned but perhaps support can reverse the gammora sigs and refund 7500 units (9500[offer]-2000[opened crystals) that way the idea of once something is opened it can’t be returned is still upheld while the mistake of 7500 units can be returned

    No, it just opens doors for other things. There aren't unit values tied to items so there's no way to actually prorate a purchase.
  • BendyBendy Member Posts: 6,659 ★★★★★
    tnair2015 said:

    Just add a confirm button, such a small thing to add to avoid such issues. Many threads asking for same. Please Kabam.

    But we dont just be mindful of dont tap until it shows i havent bought anything by accident as theres literally an x to close of the offer and the prices are big enough to not make this mistake
  • SirGamesBondSirGamesBond Member Posts: 5,230 ★★★★★
    Bendy said:

    hurricant said:



    It's only a bad policy if it goes against you. They have to be able to take everything back. If you used it, they can't take it back.

    Tons of places have these policies. As someone who works 2 jobs in retail, it's people with your attitude that we despise the most. People like you think policies shouldn't apply to you and get angry when you can't have your way.

    Get over it.

    It's a bad policy either way. I don't expect anything will happen, just hoping in the future kabam can add a confirmation dialogue after a large purchase to be sure you're not mistakenly buying something you don't want.

    Also the policy is bad because it's painfully obvious this was a mistake. He never buys paragons. If you think he decided out of the blue to buy 10 paragons, but instead of spending 2k units he would actually spend close to 10k units for them and then hope to get a refund, then that doesn't pass the smell test pal
    It's not a bad policy. They do it to keep people from opening crystals, not liking the results and then claiming it was an accidental purchase.

    There really isn't an excuse for him opening the paragons. The crystals you get for the calendar are under the shards tab. These would be on the first crystals tab.

    It doesn't make sense to not realize that you have 10 crystals that you didn't have before.
    Of course it makes sense. There’s rewards all over the place: objectives , milestones, emails , crystals that reward crystals and various stores. Do you keep an inventory of every single crystal you have ?

    Pop up offers that appear immediately when you login, and have buy buttons right in the middle of the page, are a terrible design & there’s no pop up confirmation that you’re about to buy something.

    There’s been other threads from people who unknowingly bought these packages. Put yourself in someone else’s shoes… try empathy for once.


    The issue here is the guy already opened the crystals from this bundle meaning no refund can happen also how do u click the unit price without seeing a pop up saying puchase complete which at that point if wasnt intended u would go to support also theres an x for a reason and that the buttons are big enough to see
    It's where the 4 hour crystal and daily crystal claim button is. It's the point in muscle memory to tap when you login. One can do this without even looking at the screen.
  • SirGamesBondSirGamesBond Member Posts: 5,230 ★★★★★
    They have the warning message when you tap on units to level up a champion. They don't want to place that confirm button here. It's a trap.
    Wonder how many players dont follow up cuz they made a mistake.
  • SirGamesBondSirGamesBond Member Posts: 5,230 ★★★★★
    Bendy said:

    tnair2015 said:

    Just add a confirm button, such a small thing to add to avoid such issues. Many threads asking for same. Please Kabam.

    But we dont just be mindful of dont tap until it shows i havent bought anything by accident as theres literally an x to close of the offer and the prices are big enough to not make this mistake
    The pop up is effin delayed when you login and you see your 4 hour crystal to claim and you go ahead to tap on it.
  • BringPopcornBringPopcorn Member Posts: 5,358 ★★★★★
    I agree with the other guy said something about thinking he was hacked and opening yhe crystals, if you think you got hacked the last thing you would do is say hey look im gonna open this...
    The argument of a confirmatuon on purchase is totally valid, nothing wrong with asking for that feature in the future. The reason for asking might be questionable.
  • BendyBendy Member Posts: 6,659 ★★★★★

    Bendy said:

    tnair2015 said:

    Just add a confirm button, such a small thing to add to avoid such issues. Many threads asking for same. Please Kabam.

    But we dont just be mindful of dont tap until it shows i havent bought anything by accident as theres literally an x to close of the offer and the prices are big enough to not make this mistake
    The pop up is effin delayed when you login and you see your 4 hour crystal to claim and you go ahead to tap on it.
    It really isnt the animation shows in a different spot to the free crystal which isnt anywhere near the gamora bundle or hulk is more to the right and down a bit meaning its no accident
  • Graves_3Graves_3 Member Posts: 1,555 ★★★★★
    Bendy said:

    tnair2015 said:

    Just add a confirm button, such a small thing to add to avoid such issues. Many threads asking for same. Please Kabam.

    But we dont just be mindful of dont tap until it shows i havent bought anything by accident as theres literally an x to close of the offer and the prices are big enough to not make this mistake
    It’s like saying since you have never really been in a road traffic accident, all the ones that are accidents are probably deliberate. People do make mistakes. Just because you are extra cautious about pressing buttons, why do you assume others never make a mistake? My crystal tab once lagged so bad that it wouldn’t even scroll and I had to swipe up multiple times for it to even move. Guess what? I saw I had purchased 10 cavalier crystals because of this. Support refunded the 3k units but point is that mistakes do happen.
  • SirGamesBondSirGamesBond Member Posts: 5,230 ★★★★★
    Bendy said:

    Bendy said:

    tnair2015 said:

    Just add a confirm button, such a small thing to add to avoid such issues. Many threads asking for same. Please Kabam.

    But we dont just be mindful of dont tap until it shows i havent bought anything by accident as theres literally an x to close of the offer and the prices are big enough to not make this mistake
    The pop up is effin delayed when you login and you see your 4 hour crystal to claim and you go ahead to tap on it.
    It really isnt the animation shows in a different spot to the free crystal which isnt anywhere near the gamora bundle or hulk is more to the right and down a bit meaning its no accident
    Well I got the hulk doing exactly what I said in my previous comment.
    I didn't even know what I bought until later when I logged in on my main and saw what it was.
  • Markjv81Markjv81 Member Posts: 1,033 ★★★★
    Sounds fake
  • BendyBendy Member Posts: 6,659 ★★★★★
    Graves_3 said:

    Bendy said:

    tnair2015 said:

    Just add a confirm button, such a small thing to add to avoid such issues. Many threads asking for same. Please Kabam.

    But we dont just be mindful of dont tap until it shows i havent bought anything by accident as theres literally an x to close of the offer and the prices are big enough to not make this mistake
    It’s like saying since you have never really been in a road traffic accident, all the ones that are accidents are probably deliberate. People do make mistakes. Just because you are extra cautious about pressing buttons, why do you assume others never make a mistake? My crystal tab once lagged so bad that it wouldn’t even scroll and I had to swipe up multiple times for it to even move. Guess what? I saw I had purchased 10 cavalier crystals because of this. Support refunded the 3k units but point is that mistakes do happen.
    But thats because u didnt open this post is saying they opened the accidental purchase which btw as opened u cant refund hence why it cant be a accident as if was u would go straight to support
  • BendyBendy Member Posts: 6,659 ★★★★★
    edited November 11

    Bendy said:

    Bendy said:

    tnair2015 said:

    Just add a confirm button, such a small thing to add to avoid such issues. Many threads asking for same. Please Kabam.

    But we dont just be mindful of dont tap until it shows i havent bought anything by accident as theres literally an x to close of the offer and the prices are big enough to not make this mistake
    The pop up is effin delayed when you login and you see your 4 hour crystal to claim and you go ahead to tap on it.
    It really isnt the animation shows in a different spot to the free crystal which isnt anywhere near the gamora bundle or hulk is more to the right and down a bit meaning its no accident
    Well I got the hulk doing exactly what I said in my previous comment.
    I didn't even know what I bought until later when I logged in on my main and saw what it was.
    As people said he could have got it refunded if he didnt open be mindful when opening than just randomly opening stuff as also if u saw 10k units missing u would know somethings up and would go straight to support
  • BendyBendy Member Posts: 6,659 ★★★★★

    I agree with the other guy said something about thinking he was hacked and opening yhe crystals, if you think you got hacked the last thing you would do is say hey look im gonna open this...
    The argument of a confirmatuon on purchase is totally valid, nothing wrong with asking for that feature in the future. The reason for asking might be questionable.

    It also raises eyebrows on how he was hacked when u need their login info
  • BringPopcornBringPopcorn Member Posts: 5,358 ★★★★★
    Bendy said:

    I agree with the other guy said something about thinking he was hacked and opening yhe crystals, if you think you got hacked the last thing you would do is say hey look im gonna open this...
    The argument of a confirmatuon on purchase is totally valid, nothing wrong with asking for that feature in the future. The reason for asking might be questionable.

    It also raises eyebrows on how he was hacked when u need their login info
    I know what you mean; but I don't wanna get into that mess. Some people think there are hackers out there trying to get into their precious MCoC accounts.
  • BendyBendy Member Posts: 6,659 ★★★★★

    Bendy said:

    I agree with the other guy said something about thinking he was hacked and opening yhe crystals, if you think you got hacked the last thing you would do is say hey look im gonna open this...
    The argument of a confirmatuon on purchase is totally valid, nothing wrong with asking for that feature in the future. The reason for asking might be questionable.

    It also raises eyebrows on how he was hacked when u need their login info
    I know what you mean; but I don't wanna get into that mess. Some people think there are hackers out there trying to get into their precious MCoC accounts.
    True also if was hacked whats good about a popup confirmation that u wont see anyway
  • BringPopcornBringPopcorn Member Posts: 5,358 ★★★★★
    Bendy said:

    Bendy said:

    I agree with the other guy said something about thinking he was hacked and opening yhe crystals, if you think you got hacked the last thing you would do is say hey look im gonna open this...
    The argument of a confirmatuon on purchase is totally valid, nothing wrong with asking for that feature in the future. The reason for asking might be questionable.

    It also raises eyebrows on how he was hacked when u need their login info
    I know what you mean; but I don't wanna get into that mess. Some people think there are hackers out there trying to get into their precious MCoC accounts.
    True also if was hacked whats good about a popup confirmation that u wont see anyway
    This is the equivalent of "OMFG they hacked my bank account and took away money... I will take care of it after I doordash some food"
  • Graves_3Graves_3 Member Posts: 1,555 ★★★★★
    Bendy said:

    Graves_3 said:

    Bendy said:

    tnair2015 said:

    Just add a confirm button, such a small thing to add to avoid such issues. Many threads asking for same. Please Kabam.

    But we dont just be mindful of dont tap until it shows i havent bought anything by accident as theres literally an x to close of the offer and the prices are big enough to not make this mistake
    It’s like saying since you have never really been in a road traffic accident, all the ones that are accidents are probably deliberate. People do make mistakes. Just because you are extra cautious about pressing buttons, why do you assume others never make a mistake? My crystal tab once lagged so bad that it wouldn’t even scroll and I had to swipe up multiple times for it to even move. Guess what? I saw I had purchased 10 cavalier crystals because of this. Support refunded the 3k units but point is that mistakes do happen.
    But thats because u didnt open this post is saying they opened the accidental purchase which btw as opened u cant refund hence why it cant be a accident as if was u would go straight to support
    You replied to person asking for a confirm button saying it’s never happened to you and you just have to be mindful of where you tap. My response was directed at that. I am not saying anything about refund once crystals are opened.
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