Overcharging

2

Comments

  • BringPopcornBringPopcorn Member Posts: 5,283 ★★★★★
    edited November 23
    Glassback said:

    Monk1 said:

    Bendy said:

    Not sure exactly how long the market has been available; but it was this way on Google and Apple for the longest time. I guess some people got a discount for a while or something.
    Not sure on the % difference either between exchange rates; but some credit cards have some WILD charges on non local currency. The difference might not be as bad.

    In uk at times i was getting £80 pound charges up to £83 then sometimes back down to 80 so it had around 20% discount then in game it be £99.99 so around 20 pounds at most was a quite a good deal for us brits to use online store than ingame
    Did you check on your CC statement on a surcharge for conversion though?... Sometimes it can be between 5 -10% charge over the total.
    Also I know some places pay a sales tax... The way it works is a bit weird all around.
    That is not how these online stores work as you get charged in £, not in $. The store works out the £ based on latest change rate at point of purchase. To me this is very fair for digital currency.

    Now an odin is UK is effectively now costing $127 which is ridiculous
    You are wrong.
    If a store charges in $ you get charged on your side in £ at the exchanged rate + a percentage for the exchange rate which is why using a credit card abroad is always more expensive. Each bank or credit card might have a different exchance rate (difference in cents usuallly) and a different conversion fee.
    A 99.99 deal on the webstore would translate right now around 80£ flat, but it could have fees attached because of a conversion rate.
    The argument that you are now paying 127 dollars is not really a valid argument. You get paid in £ not in dollars. I would like to believe you don't write letters to you MPs that you are paying more for milk or tomatos than people do in the states.
    Another reason of this was people using VPNs for the Google store or Apple store to pay less using the stores in other countries.

    If anything you were being undercharged for a long time, compared to Google and Apple store.
    You’re talking out of your hat, mate. A £99 deal now costs $127, like monk said.

    The fees for conversion were negligible, less than £1 before.

    The product price has just increased in real terms for anyone outside the US.
    Monk1 said:

    If the price is $99 then everyone should have the option to pay this.. which is exactly what the web store offered.

    Tiny % change rates on cards etc are fine.. but we are now talking about 20% more expensive… that is the issue.

    Why change it?
    And why not tell anyone?

    Just watch videos of Seatin buying CM deals before... It was 99.99 £..

    You guys were being undercharged in the web store compared to Google and Apple. They caught up on that. It's really not too hard to understand.
    The people with no access to the web store in the UK were paying 99.99£ for what you were paying 80ish in the webstore
    There is NO OVERCHARGING, you are paying exactly the same as Google and Apple
  • BringPopcornBringPopcorn Member Posts: 5,283 ★★★★★
    edited November 23
    Glassback said:

    We may have being undercharged in the webstore compared to the unit store, but never if you compared the UK to US.

    £99 and $99 are not the same. It would only be stubborn if someone would pay £99 for something worth $99.

    This has massively highlighted how the pricing is not equal across the pond.

    I was in Cambridge not long ago, I paid 1.2 £ for a can of coke, you think I told the store clerk "What?! I only pay 1 dollar in the US!!" ??...
    You earn your salary in £ why are you thinking in $?...
    Just be glad you don't live in some countries where an Odin can be worth 1/3 of your monthly salary.
  • BringPopcornBringPopcorn Member Posts: 5,283 ★★★★★
    Glassback said:

    Glassback said:

    We may have being undercharged in the webstore compared to the unit store, but never if you compared the UK to US.

    £99 and $99 are not the same. It would only be stubborn if someone would pay £99 for something worth $99.

    This has massively highlighted how the pricing is not equal across the pond.

    I was in Cambridge not long ago, I paid 1.2 £ for a can of coke, you think I told the store clerk "What?! I only pay 1 dollar in the US!!" ??...
    That’s using concepts like inflation, supply and manufacturing out of context.

    Does the digital product I’m purchasing from the uk cost more for them to release to overseas from Kabam? I’m not sure it’s based around taxes and trade agreements somehow.
    It probably is based on taxes and everything else.
    All they did is make the price equal to google and apple. Which is the fair thing to do.. now if apple and google charge taxes based on the country, based on the avg salary or whatever metric they use its on them. They just made it equal to the other stores.
  • BringPopcornBringPopcorn Member Posts: 5,283 ★★★★★
    edited November 23
    Glassback said:

    Glassback said:

    We may have being undercharged in the webstore compared to the unit store, but never if you compared the UK to US.

    £99 and $99 are not the same. It would only be stubborn if someone would pay £99 for something worth $99.

    This has massively highlighted how the pricing is not equal across the pond.

    I was in Cambridge not long ago, I paid 1.2 £ for a can of coke, you think I told the store clerk "What?! I only pay 1 dollar in the US!!" ??...
    That’s using concepts like inflation, supply and manufacturing out of context.

    Does the digital product I’m purchasing from the uk cost more for them to release to overseas from Kabam? I’m not sure it’s based around taxes and trade agreements somehow.

    And weighing out £1.20 for a can of coke, they must have seen you coming mate😉
    Well that last part was unnecessary.
    Maybe you should try to make more money so a 19£ increase doesn't bend you out of shape...
  • Monk1Monk1 Member Posts: 758 ★★★★
    However you cut it…

    They ramped the prices up on the store.. not just for UK but anyone outside the US without any warning or notice - that is worse than the increase! Another example of complete disconnect with customer base.

    Ps. 1.20 for a can of coke is about right if I’m south of UK

  • GlassbackGlassback Member Posts: 664 ★★★
    Monk1 said:

    However you cut it…

    They ramped the prices up on the store.. not just for UK but anyone outside the US without any warning or notice - that is worse than the increase! Another example of complete disconnect with customer base.

    Ps. 1.20 for a can of coke is about right if I’m south of UK

    Agree, there could have been an announcement.

    You lads not get home bargains or b&m near you mate? I can’t find coke in cans by me apart from there, only bottles 😮‍💨😂
  • WhiteKnightWhiteKnight Member Posts: 677 ★★★★
    Really hope Kabam have an explanation here because people in UK are just being charged 20% extra for no reason.
  • WhiteKnightWhiteKnight Member Posts: 677 ★★★★
    Glassback said:

    Monk1 said:

    However you cut it…

    They ramped the prices up on the store.. not just for UK but anyone outside the US without any warning or notice - that is worse than the increase! Another example of complete disconnect with customer base.

    Ps. 1.20 for a can of coke is about right if I’m south of UK

    Agree, there could have been an announcement.

    You lads not get home bargains or b&m near you mate? I can’t find coke in cans by me apart from there, only bottles 😮‍💨😂
    Yall need to hit up food warehouse, 24 cans for like £15 🫣
  • GlassbackGlassback Member Posts: 664 ★★★

    Glassback said:

    Monk1 said:

    However you cut it…

    They ramped the prices up on the store.. not just for UK but anyone outside the US without any warning or notice - that is worse than the increase! Another example of complete disconnect with customer base.

    Ps. 1.20 for a can of coke is about right if I’m south of UK

    Agree, there could have been an announcement.

    You lads not get home bargains or b&m near you mate? I can’t find coke in cans by me apart from there, only bottles 😮‍💨😂
    Yall need to hit up food warehouse, 24 cans for like £15 🫣
    I got 24 Coke Zero for £9 using clubcard discount at Tesco the other day 😂
  • WhiteKnightWhiteKnight Member Posts: 677 ★★★★
    Glassback said:

    Glassback said:

    Monk1 said:

    However you cut it…

    They ramped the prices up on the store.. not just for UK but anyone outside the US without any warning or notice - that is worse than the increase! Another example of complete disconnect with customer base.

    Ps. 1.20 for a can of coke is about right if I’m south of UK

    Agree, there could have been an announcement.

    You lads not get home bargains or b&m near you mate? I can’t find coke in cans by me apart from there, only bottles 😮‍💨😂
    Yall need to hit up food warehouse, 24 cans for like £15 🫣
    I got 24 Coke Zero for £9 using clubcard discount at Tesco the other day 😂
    Yeh but Coke Zero 🫣 gotta get the full fat 😋
  • CROSSHAIRSCROSSHAIRS Member Posts: 418
    It all just comes down to one thing

    GREED

  • BringPopcornBringPopcorn Member Posts: 5,283 ★★★★★
    I just don't understand what an early announcement would have changed, not like people could have stock up on CM deals ahead of time...
  • BendyBendy Member Posts: 6,594 ★★★★★

    I just don't understand what an early announcement would have changed, not like people could have stock up on CM deals ahead of time...

    Would have been less of a shock for starters made us aware the prices be same all around
  • BringPopcornBringPopcorn Member Posts: 5,283 ★★★★★
    Bendy said:

    I just don't understand what an early announcement would have changed, not like people could have stock up on CM deals ahead of time...

    Would have been less of a shock for starters made us aware the prices be same all around
    You would have been equally shocked at the announcement...probably flood the announcement post with disagrees and complaints. The only difference is someone else made a post about it ...(Which i think would have happened anyway)
  • WhiteKnightWhiteKnight Member Posts: 677 ★★★★

    I just don't understand what an early announcement would have changed, not like people could have stock up on CM deals ahead of time...

    Yeh early announcement wouldn't make a difference idk why people care about that

    Think it's just a general lack in communication, there could be a genuine reason or US prices might have gone up so others aren't actually paying more in their own currency.

    Even just some justification would be better than a silent change, especially a silent change right before cyber weekend... granted its only an extra £20 but those of this who were considering spending a junk its stacks quick. July 4th a bought 4 odins at what £320/£340 now it's guna cost me £400 it's a junk difference
  • BringPopcornBringPopcorn Member Posts: 5,283 ★★★★★

    I just don't understand what an early announcement would have changed, not like people could have stock up on CM deals ahead of time...

    Yeh early announcement wouldn't make a difference idk why people care about that

    Think it's just a general lack in communication, there could be a genuine reason or US prices might have gone up so others aren't actually paying more in their own currency.

    Even just some justification would be better than a silent change, especially a silent change right before cyber weekend... granted its only an extra £20 but those of this who were considering spending a junk its stacks quick. July 4th a bought 4 odins at what £320/£340 now it's guna cost me £400 it's a junk difference
    I totally get it; and I am not defending or supporting Kabam on this. It was adjusted to match the Google store and Apple store. It wasn't an increase on the price. For all you know it could have been Google or Apple complaining about it ...
  • BendyBendy Member Posts: 6,594 ★★★★★

    Bendy said:

    I just don't understand what an early announcement would have changed, not like people could have stock up on CM deals ahead of time...

    Would have been less of a shock for starters made us aware the prices be same all around
    You would have been equally shocked at the announcement...probably flood the announcement post with disagrees and complaints. The only difference is someone else made a post about it ...(Which i think would have happened anyway)
    I wouldnt be as shocked if they announced it as i barely disagree on kabam update posts due to its a thing of we know ahead of time since communication but since they didnt it is a shock so no i wouldnt be shocked instead i would of taken as ok thats fine of ill now have to spend 100
  • BringPopcornBringPopcorn Member Posts: 5,283 ★★★★★
    Bendy said:

    Bendy said:

    I just don't understand what an early announcement would have changed, not like people could have stock up on CM deals ahead of time...

    Would have been less of a shock for starters made us aware the prices be same all around
    You would have been equally shocked at the announcement...probably flood the announcement post with disagrees and complaints. The only difference is someone else made a post about it ...(Which i think would have happened anyway)
    I wouldnt be as shocked if they announced it as i barely disagree on kabam update posts due to its a thing of we know ahead of time since communication but since they didnt it is a shock so no i wouldnt be shocked instead i would of taken as ok thats fine of ill now have to spend 100
    I am sorry; but that's nitpicking the issue. If an non announced change shocks you, the announcement of such change should have shocked you the same way It's not the difference between someone punching you and telling you "Hey I am going to punch you". There is no harm between informing or not.
  • Ashasg007Ashasg007 Member Posts: 5
    I only used the Web store for this reason. Now kabam have changed this I will no longer be spending money on the game
  • smdam38smdam38 Member Posts: 1,464 ★★★
    Does vpn affect store prices?
    If it does, is it against ToS to use it?
  • BringPopcornBringPopcorn Member Posts: 5,283 ★★★★★
    edited November 23
    smdam38 said:

    Does vpn affect store prices?
    If it does, is it against ToS to use it?

    You can only set region on new google accounts, if you change region it stays locked for 1 year. Apple not sure how it works for them.
  • DemonzfyreDemonzfyre Member Posts: 22,073 ★★★★★

    This morning I have spoken to Xsolla who run the Kabam store purchases and they tell me it's Kabam themselves that have altered the payment structure inline with Google.
    It seems Kabam has become a little greedier and adjusted their pricing to suit so now everyone outside of the US will be forced to pay more for their items than if you were in the US and they no longer understand the exchange rate.
    This will cost them even more due to less people buying stuff...
    Very underhanded and deceitful..

    Who at Xsolla did you talk to... On a Saturday.... That would have authority to give you this information? What are your store prices currently?

    Post a screenshot of your prices.
  • smdam38smdam38 Member Posts: 1,464 ★★★

    smdam38 said:

    Does vpn affect store prices?
    If it does, is it against ToS to use it?

    You can only set region on new google accounts, if you change region it stays locked for 1 year. Apple not sure how it works for them.
    Thanks for info.
    Seems like it’s probably based on billing address if using credit card.
    Not sure how gift cards work.
  • CROSSHAIRSCROSSHAIRS Member Posts: 418
    🎶 I need dollars, dollars, dollars that's what I need ,hey,hey,hey🎶
  • GlassbackGlassback Member Posts: 664 ★★★
    After the webstore went down, reported in another thread, it’s back to dollars now for me.
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