What do I even do in this? Support issues

Lodu_gameLodu_game Member Posts: 39 ★
in General Discussion
I did not receive my in app purchase and I specified this in my ticket I made to kabam, for the first few mails they keft asking me to share xolla’s transaction details and I always kept saying It was a ingame purchase so xolla wasn’t involved, then when they finally caught up to it, they asked me to share the apple history, I did but they keep sending me the mail that I haven’t replied to them, and now recently they are saying they can’t view the date of the order when it is clearly visible in the screenshot, like what the hell

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Comments

  • Amanda_CruzeAmanda_Cruze Member Posts: 214 ★★
    Lodu_game said:

    Please someone from kabam look at this

    I really wonder why you are not banned with your in game and forum name having an explicit and abusive word.

    Mod please use any translator and translate the name.
  • Asher1_1Asher1_1 Member Posts: 759 ★★★
    Amanda_Cruze said:

    Double_Helix said:

    Google translate says it's the Polish word for "ice."

    Its an abusive word in native language of India (Hindi language is native language).

    The meaning is f**k..

    So the full name becomes f**k_game
    Are u sure about that ??😂
  • Asher1_1Asher1_1 Member Posts: 759 ★★★
    Lodu_game said:

    Please someone from kabam look at this

    Playstore > payment & subscription>budget & history
  • dr2wsdr2ws Member Posts: 642 ★★★
    Yeah I cant lie I hate Support, feels like I’m speaking to a Robot and when I give them every little detail about my account excluding of course the private stuff (yes it was the real support I’ve not been scammed lol) boom they can’t do anything about it, I follow their instructions do this and do that and give them the dates through their instructions and I’m still wrong lol, honestly they better sort out the Game Center email restrictions as I’ve lost so much rewards from promo codes.
  • Lodu_gameLodu_game Member Posts: 39 ★
    Asher1_1 said:

    Lodu_game said:

    Please someone from kabam look at this

    Playstore > payment & subscription>budget & history
    That’s where the SS is from
  • Amanda_CruzeAmanda_Cruze Member Posts: 214 ★★
    tnair2015 said:

    Amanda_Cruze said:

    Lodu_game said:

    Amanda_Cruze said:

    Lodu_game said:

    Please someone from kabam look at this

    I really wonder why you are not banned with your in game and forum name having an explicit and abusive word.

    Mod please use any translator and translate the name.
    Bruh A word can have different meanings, just because it means something else for you doesn’t mean it means same to me
    Your screenshot is using currency symbol ₹ which is of India.

    I dont want to argue anymore.
    Let the mod take action on this.
    Bye
    classic case of racial profiling, lol
    How is this racial if I myself am Indian?
  • Average_DesiAverage_Desi Member Posts: 819 ★★★
    tnair2015 said:

    Amanda_Cruze said:

    Lodu_game said:

    Amanda_Cruze said:

    Lodu_game said:

    Please someone from kabam look at this

    I really wonder why you are not banned with your in game and forum name having an explicit and abusive word.

    Mod please use any translator and translate the name.
    Bruh A word can have different meanings, just because it means something else for you doesn’t mean it means same to me
    Your screenshot is using currency symbol ₹ which is of India.

    I dont want to argue anymore.
    Let the mod take action on this.
    Bye
    classic case of racial profiling, lol
    What nonsense. An Indian using lodu means only one thing. Not profiling
  • PT_99PT_99 Member Posts: 4,826 ★★★★★
    People crying about in-game name?
    A classic 🍿🫠
  • Lodu_gameLodu_game Member Posts: 39 ★
    Amanda_Cruze said:

    Lodu_game said:

    Amanda_Cruze said:

    Lodu_game said:

    Please someone from kabam look at this

    I really wonder why you are not banned with your in game and forum name having an explicit and abusive word.

    Mod please use any translator and translate the name.
    Bruh A word can have different meanings, just because it means something else for you doesn’t mean it means same to me
    Your screenshot is using currency symbol ₹ which is of India.

    I dont want to argue anymore.
    Let the mod take action on this.
    Bye
    In India do we only speak one language?
    Bro just salty for no reason
  • SummonerNRSummonerNR Member, Guardian Posts: 13,176 Guardian
    Amanda_Cruze said:

    Lodu_game said:

    Please someone from kabam look at this

    I really wonder why you are not banned with your in game and forum name having an explicit and abusive word.

    Mod please use any translator and translate the name.
    Below Gen-Z definition is not as bad as what you had said it means earlier.

    (side note, the word jhakass was also on that list, and basically the exact opposite of what you might imagine that word to be in English)


  • Average_DesiAverage_Desi Member Posts: 819 ★★★
    Lodu_game said:

    For all the salty people in here

    Jyaada gyaan mat pel lodu.pata hai
  • Lodu_gameLodu_game Member Posts: 39 ★
    Average_Desi said:

    Lodu_game said:

    For all the salty people in here

    Jyaada gyaan mat pel lodu.pata hai
    Womp womp
  • Lodu_gameLodu_game Member Posts: 39 ★
    dr2ws said:

    Yeah I cant lie I hate Support, feels like I’m speaking to a Robot and when I give them every little detail about my account excluding of course the private stuff (yes it was the real support I’ve not been scammed lol) boom they can’t do anything about it, I follow their instructions do this and do that and give them the dates through their instructions and I’m still wrong lol, honestly they better sort out the Game Center email restrictions as I’ve lost so much rewards from promo codes.

    Support is something they need to work on heavily, like sometimes it takes days to get a reply from them, and sometimes the questions they ask are irrelevant or just straight up unnecessary
  • Lodu_gameLodu_game Member Posts: 39 ★
    Lodu_game said:

    Amanda_Cruze said:

    Lodu_game said:

    Please someone from kabam look at this

    I really wonder why you are not banned with your in game and forum name having an explicit and abusive word.

    Mod please use any translator and translate the name.
    Bruh A word can have different meanings, just because it means something else for you doesn’t mean it means same to me
    Incase you didn’t read this
  • Lodu_gameLodu_game Member Posts: 39 ★
    And why are people commenting about name on a support issues and missing purchase discussion, are y’all that unemployed
  • DNA3000DNA3000 Member, Guardian Posts: 19,841 Guardian
    Lodu_game said:

    I did not receive my in app purchase and I specified this in my ticket I made to kabam, for the first few mails they keft asking me to share xolla’s transaction details and I always kept saying It was a ingame purchase so xolla wasn’t involved, then when they finally caught up to it, they asked me to share the apple history, I did but they keep sending me the mail that I haven’t replied to them, and now recently they are saying they can’t view the date of the order when it is clearly visible in the screenshot, like what the hell

    Is it possible you have two or more game accounts and sent them the purchase history for a different game account?
  • SirGamesBondSirGamesBond Member Posts: 5,372 ★★★★★
    SummonerNR said:

    Amanda_Cruze said:

    Lodu_game said:

    Please someone from kabam look at this

    I really wonder why you are not banned with your in game and forum name having an explicit and abusive word.

    Mod please use any translator and translate the name.
    Below Gen-Z definition is not as bad as what you had said it means earlier.

    (side note, the word jhakass was also on that list, and basically the exact opposite of what you might imagine that word to be in English)


    The context is different here and Your screenshot says to use the word cautiously as it can be offensive, and it is offensive in this case.

    If we translate it to speaking slang English, A**H*** kabam, FU_kabam are the two closest translation.
    When we speak these two slangs, we are not talking about the body part or the literal act, and I think you can guess, how it is being said. It's the same in case of lodu.

    This word can only be used casually among friends or peers. Anywhere else it's derogatory,
    No Indian would dare speak lodu in front of their parents or elders or seniors. And so are the adults, wouldn't use it in front of children.

    So we now know, lodu is a derogatory word.
    So the question is, would kabam allow any in game name as "A**h*** kabam", "F kabam" with full spelling? Because all these words comes under profanity.
  • winterthurwinterthur Member Posts: 8,126 ★★★★★
    edited November 26
    DNA3000 said:

    Lodu_game said:

    I did not receive my in app purchase and I specified this in my ticket I made to kabam, for the first few mails they keft asking me to share xolla’s transaction details and I always kept saying It was a ingame purchase so xolla wasn’t involved, then when they finally caught up to it, they asked me to share the apple history, I did but they keep sending me the mail that I haven’t replied to them, and now recently they are saying they can’t view the date of the order when it is clearly visible in the screenshot, like what the hell

    Is it possible you have two or more game accounts and sent them the purchase history for a different game account?
    Adding to the query ⬆️.

    Is this purchase history tagged to the game id you are reporting on or tagged to another account id?


    Support seems to be saying it is not the correct purchase history.
  • Lodu_gameLodu_game Member Posts: 39 ★
    DNA3000 said:

    Lodu_game said:

    I did not receive my in app purchase and I specified this in my ticket I made to kabam, for the first few mails they keft asking me to share xolla’s transaction details and I always kept saying It was a ingame purchase so xolla wasn’t involved, then when they finally caught up to it, they asked me to share the apple history, I did but they keep sending me the mail that I haven’t replied to them, and now recently they are saying they can’t view the date of the order when it is clearly visible in the screenshot, like what the hell

    Is it possible you have two or more game accounts and sent them the purchase history for a different game account?
    No for apple game centre it only works for one account, and I only have one account so yea
  • Lodu_gameLodu_game Member Posts: 39 ★
    edited November 27
    winterthur said:

    DNA3000 said:

    Lodu_game said:

    I did not receive my in app purchase and I specified this in my ticket I made to kabam, for the first few mails they keft asking me to share xolla’s transaction details and I always kept saying It was a ingame purchase so xolla wasn’t involved, then when they finally caught up to it, they asked me to share the apple history, I did but they keep sending me the mail that I haven’t replied to them, and now recently they are saying they can’t view the date of the order when it is clearly visible in the screenshot, like what the hell

    Is it possible you have two or more game accounts and sent them the purchase history for a different game account?
    Adding to the query ⬆️.

    Is this purchase history tagged to the game id you are reporting on or tagged to another account id?


    Support seems to be saying it is not the correct purchase history.
    In the later paragraph they said They can’t view the date which is clearly visible in it.

    And This is the correct one because I don’t have any other accounts for which I will purchase the card
  • Lodu_gameLodu_game Member Posts: 39 ★
    edited November 27
    I submitted a report to apple and They said I’ll get the refund so I am not worried about the money, the elephant in the room is how kabam support addresses the situation.

    I get it that they can’t have a human individual behind every single report for reviewing them but cases like this also occur more often.
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