Wrong item in Black Friday bundle

De_Potato_SaladDe_Potato_Salad Member Posts: 472 ★★★
in General Discussion
So I saw this only after getting 2 star lord loot bags, on the website and in game it’s 7* titan shards but I got normal 7* shards??


Comments

  • ArlsherArlsher Member Posts: 1
    edited November 29
    I had the same exact issue bought 3 and received 7* shards instead of titan
  • IJsmutsIJsmuts Member Posts: 113 ★
    Same here, bought 2x via summ market, got 7* shards. Tried via ingame, bought 1 and got the titan shards. I assume ill be compensated without action needed from my side. Thanks!
  • MorgmeisterMorgmeister Member Posts: 2
    Exact same thing happened to me. I’ve had to raise a ticket. Hopefully he compensated soon.
  • Jclark3168Jclark3168 Member Posts: 93 ★
    Same happened to me. Do we need to submit a ticket for this @Kabam Crashed?
  • SummonerNRSummonerNR Member, Guardian Posts: 13,176 Guardian
    Jclark3168 said:

    Same happened to me. Do we need to submit a ticket for this @Kabam Crashed?

    Pretty sure (because Op didn’t actually specify their IN-GAME name), that Kabam will be able to process that for EVERYONE that was affected.
  • EBG78EBG78 Member Posts: 135 ★★
    Kabam Crashed said:

    Hello. Thanks for making us aware of this. Sorry about that. We will be sending the Titan shards as compensation, so consider it an extra 1500 7-Star shards.

    There’s also an issue with Tony Stark’s Briefcase only sending 750 7* shards instead of the 7500 that it’s supposed to send.
  • TikkaMasalaTikkaMasala Member Posts: 521 ★★★
    Jeez I thought I got screwed on this too. Good we get to keep the 7* shards. When can we expect to get the Titan shards?? Do we need to contact support or will the Titan shards be delivered automatically @kabam_crashed ?
  • DevilsClaw_1991DevilsClaw_1991 Member Posts: 18 ★
    I bought Tony Stars briefcase and got 1500 titan shards instead of the advertised 7500 7* shards. Do we need to submit tickets or how is this going to go?
  • phiguy721phiguy721 Member Posts: 198 ★
    FYI: just bought a couple before finding this thread and can confirm the issue is still occurring.
  • SummonerNRSummonerNR Member, Guardian Posts: 13,176 Guardian
    edited November 29
    From Kabam Crashed…

    Hello. We identified the issue. No ticket necessary, these will be comped for the players impacted.

  • Lester76Lester76 Member Posts: 2
    Same here, I received 1500 titan shards instead of 7500 7-star shards
    I did a ticket
  • Thedarkhalf2001Thedarkhalf2001 Member Posts: 20 ★
    Same. I bought Star Lords and Tony Starks and got the wrong stuff from them. Opened one ticket and catalogued both.
  • OakenshieldOakenshield Member Posts: 2,286 ★★★★
    I understand that the people impacted are going to be compensated, but has this been corrected in the store yet? Ie do you now get the correct items?
  • EBG78EBG78 Member Posts: 135 ★★
    Oakenshield said:

    I understand that the people impacted are going to be compensated, but has this been corrected in the store yet? Ie do you now get the correct items?

    It has been for Tony Stark’s Briefcase only not sure about the other one.
  • OakenshieldOakenshield Member Posts: 2,286 ★★★★
    EBG78 said:

    Oakenshield said:

    I understand that the people impacted are going to be compensated, but has this been corrected in the store yet? Ie do you now get the correct items?

    It has been for Tony Stark’s Briefcase only not sure about the other one.
    Thanks for confirming @EBG78
  • Yodabolt21Yodabolt21 Member Posts: 2,603 ★★★★★
    Any update on this?
  • PikoluPikolu Member, Guardian Posts: 7,996 Guardian
    Yodabolt21 said:

    Any update on this?

    The update is even if you get the wrong item, you will get comped with the right item, so buy them bugged for more stuff.
  • Yodabolt21Yodabolt21 Member Posts: 2,603 ★★★★★
    Pikolu said:

    Yodabolt21 said:

    Any update on this?

    The update is even if you get the wrong item, you will get comped with the right item, so buy them bugged for more stuff.
    I already did buy them. Wondering if there was an update on when to expect the 7* shards. Should’ve clarified that, my bad.
  • GamerGamer Member Posts: 11,116 ★★★★★
    Pikolu said:

    Yodabolt21 said:

    Any update on this?

    The update is even if you get the wrong item, you will get comped with the right item, so buy them bugged for more stuff.
    Do there knows two of them is broken Tony stark briefcase is buggy to
  • Jclark3168Jclark3168 Member Posts: 93 ★
    @kabam_crashed any updates on when we can expect the titan shards to be sent?
  • GobiWanKenobiGobiWanKenobi Member Posts: 5 ★
    An expected timeline for resolution would be appreciated.
  • Kabam CrashedKabam Crashed Member, Game Team Posts: 304 ★★★★★
    I followed up with the team, they said very likely by end of day (which means probably in the next 4 hours or so).
  • PIKESTAINPIKESTAIN Member Posts: 191 ★★
    So do we need to submit a ticket or you can automatically track?
  • Cap_MuricaCap_Murica Member Posts: 428 ★★★
    Kabam Crashed said:

    I followed up with the team, they said very likely by end of day (which means probably in the next 4 hours or so).

    Got my shards. Thanks.

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