Accidentally in-game purchase

KRBKRB Member Posts: 12 ★
in General Discussion
By mistake I purchased a 7 star champion bishop from a selector, which offers a 7 star bishop, 10 paragon crystals and generic 7 star level up items, on December 2nd for 9500 units.
I immediately submitted a ticket and did not use any of the items. It's been more than 20 hours, but no response from kabam support except for an automated initial reply.

Comments

  • SirGamesBondSirGamesBond Member Posts: 5,339 ★★★★★
    KRB said:

    By mistake I purchased a 7 star champion bishop from a selector, which offers a 7 star bishop, 10 paragon crystals and generic 7 star level up items, on December 2nd for 9500 units.
    I immediately submitted a ticket and did not use any of the items. It's been more than 20 hours, but no response from kabam support except for an automated initial reply.

    Just wait.. they will respond
  • KRBKRB Member Posts: 12 ★
    Hope so!
  • DemonzfyreDemonzfyre Member Posts: 22,245 ★★★★★
    edited December 3
    KRB said:

    Hope so!

    It can 24 hours or more.
  • ZhenyaPZhenyaP Member Posts: 4 ★
    edited December 3
    Any update? I did the same thing. Bought some stuff from store.mcoc and was claiming it. Suddenly this popped open and bought KM. All my saved units gone in 1 second. Gonna cry if the dont refund.
  • MigginslyMigginsly Member Posts: 60 ★
    It can take days sometimes. With the sales they’re swamped with requests I’m sure. Give them time.
  • KRBKRB Member Posts: 12 ★
    ZhenyaP said:

    Any update? I did the same thing. Bought some stuff from store.mcoc and was claiming it. Suddenly this popped open and bought KM. All my saved units gone in 1 second. Gonna cry if the dont refund.

    No no updates, its been more than 24 hours now.
  • KRBKRB Member Posts: 12 ★
    SirGamesBond said:

    Just don't miss the reply keep checking your email.
    ... ... ...

    On the other hand:
    Going to tag you guys for no reason.
    @KabamDORK
    @Kabam Crashed
    (This is like case number 20 or somthing, just in forums) cheap tricks dudes, you may want to have a chat with the team responsible for this.
    This doesn't suit a multimillion dollar franchise.

    I keep checking for updates and no response from Kabam even after 24 hours has passed and its more then 24 hours now.
  • KRBKRB Member Posts: 12 ★
    Migginsly said:

    It can take days sometimes. With the sales they’re swamped with requests I’m sure. Give them time.

    Hoping for them to fix it. I lost all most all the units and in no mood to farm units again. Cannot farm another 9.5K units before the start of banquet events.
  • PgeorgePgeorge Member Posts: 45 ★
    I had the sam thing happen. It took about 30 hours for my units to be restored.
  • KRBKRB Member Posts: 12 ★
    Good to know that!
  • Graves_3Graves_3 Member Posts: 1,559 ★★★★★
    KRB said:

    Good to know that!

    Whatever you do, just don’t be tempted to open those crystals, rank the champ or use any of the items. It may take a couple of days for support to reverse the transaction.
  • KRBKRB Member Posts: 12 ★
    Graves_3 said:

    KRB said:

    Good to know that!

    Whatever you do, just don’t be tempted to open those crystals, rank the champ or use any of the items. It may take a couple of days for support to reverse the transaction.
    Yeah, I'll never open those crystals and I'm not even going to use my old signature stones.
  • ZhenyaPZhenyaP Member Posts: 4 ★
    I literally stopped playing so that nothing goes wrong lol
  • KRBKRB Member Posts: 12 ★
    Its no more than 48 hours, no response from kabam.
  • FurrymoosenFurrymoosen Member Posts: 4,437 ★★★★★
    KRB said:

    Its no more than 48 hours, no response from kabam.

    Keep in mind that they sort through tickets on a first-come-first-served basis. They've been getting a lot of requests from other players that have spam-tapped a weird spot of the screen while loading in and made the accidental purchase. You also have to add to the pile that there were two cyber week bundles that were bugged and giving out incorrect rewards, so they got a ton of tickets for that too.
  • KRBKRB Member Posts: 12 ★
    Cool, thanks for this info. Will wait for them to respond.
  • KRBKRB Member Posts: 12 ★
    Kabam just refunded all the units that was spent, issue resolved.
  • ZhenyaPZhenyaP Member Posts: 4 ★
    edited December 4
    Noice, yea I just reached the 48hr mark. No reply yet. Longest time I havent played the game in a long time
  • ZhenyaPZhenyaP Member Posts: 4 ★
    edited December 5
    Welp i am done. I was accused of opening 7 star signature crystals which I dont understand as i didnt receive any crystals or use 7 star sig stones. I only used 6* to upgrade my 6* spidey ham. After I which I haven't tocuhed the game. I am officially done playing this game if I dont get any help after this. Spent too much money, time and effort to get accused because i misclicked and lost everything. If anyone else can please help me with this, I would greatly appreciate. Because I repeat I didnt open or use and 7 sig stones.
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