Refund units (freeze)

Skipix98Skipix98 Member Posts: 3 ★
in General Discussion
Hello,
I would like to know if I can get back the units I unintentionally used because of a freeze on the loading page of a purchase of a 7* character (warlock), 9,500 units, especially since I was saving them for the banquet. I don't know what to do, do you have any ideas?

Comments

  • MrSakuragiMrSakuragi Member Posts: 5,737 ★★★★★
    Yes, submit a support ticket and in the meantime don’t level the champ or use any crystals that came with him
  • Skipix98Skipix98 Member Posts: 3 ★
    How can I do that ?
  • Tairique_turay0Tairique_turay0 Member Posts: 604 ★★★
    As long as you don’t use anything that the offer gave to you, you can get your units back.
  • FurrymoosenFurrymoosen Member Posts: 4,608 ★★★★★
    Skipix98 said:

    How can I do that ?

    Hit the gear icon in game, scroll down the green support button. Don't use anything you purchased and don't open the crystals or else you will not get the refund.
  • Skipix98Skipix98 Member Posts: 3 ★
    Thanks, I'll see how it goes, but I hope to get my units back especially for the banquet!
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