Critical Problem

Hello Kabam, I'll try to be brief. Great work on everything so far. I love your content and am really enjoying the banquet season. Terrific work. But I have ran into an issue. On 12/23/24 around 10:05Am I made a purchase of the Lvl up Units progression order. I am already a lvl 60 player in the game. I assumed the purchase would give me the units for the already obtained lvls I had achieved in the past. But it did not. I am confused. Does this purchase not give the lvl up? or an I already pasted the lvl up and would need to lvl up higher in order to receive the lvl up going forward? I am just confused on the purchase. When I went back to read the purchase details the Item was not available anymore. This is not about money. I do not care about the expense all I am asking if for clarification. What do you think may have occured? I am asking Kabam Staff but I am open to other Players input of what they think may have happen or if this has happen to you. Can anyone hear me?
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