Summoners Market points not being applied?

So I spent $50 and it showed 50 market points along with +50 market points.
After buying it I only have had 50 points added to my account, is this a known bug?

Screenshots below show it:

Comments

MrSakuragi

I was not unreasonable or condescending. I plainly explained to you how it has worked for folks in the past. You opined that there is one set of milestones and not two, which is false because you didn’t take the time to look at what I was explaining or understand the store which you purchased items from.

Fit_Fun9329

Me reading this back and forth here

MrSakuragi

When people are trying to help you understand, it is beneficial for you to at least look at the site to recognize what they’re saying, instead of just spouting off that they’re obviously incorrect.

Gamer

One of them is for the normal one 50. And another 50 for the banguet how hard is it to understand it that’s simple even with my limited understanding one English this i just you who need more information you like it to said this is for banguet and that one is for normal even though it doesn’t need to said it you just being more out of your way

Skunkcabbage

All they need to do is add something like this, do you really think it's an unreasonable request?

Gamer

That looks ugly all it needs is being 1 50 and nothing more then there shouldn’t be any confusion.

arifin74

You asked if this issue is a known bug, and people shared their experiences and knowledge to help. You're not the first person to ask this, and no one is saying they figured it out just by looking at the pictures or trying to make you feel bad for not doing so. The answers were just there to help explain how things have worked before.

If you were looking for a response like:
"Oh yeah, if there was a description for each, or a different color icon for the milestones, it would make more sense,"
you could’ve said something like:
"I think if there was a description for each, or a different color icon for the milestones, it’d be easier to understand. What do you guys think?"
That would’ve probably gotten you some agreement.

But instead, you started asking everyone to figure out the differences in the pictures and got upset when they didn’t focus on that. Then you called people out for ignoring it and moving on.

Skunkcabbage

Fair point, I should've said "do you think this is badly designed?" After I was told what had happened when I bought it.

If you look back though the tone I saw was that I was stupid for thinking I should receive 100 points, it would seem odd to ask a set of people who are acting like that whether it is badly designed, because obviously they would say that it's fine and I'm the one that is wrong here.

Thanks for your respectful message though, I respect your rationally worded response.

Skunkcabbage

I just checked on the Xsolla refund policy page too and for some vendors the "it's not what I thought I was buying" argument is listed there under clause 7.8:
https://xsolla.com/refund-policy/flexible-policy

Gamer

Well Kabam stil has the right to put you in negative unit to. Because then yours gotten what you paid and there doesn’t take it back

Skunkcabbage

It seems stupid to allow a route for someone to get a refund like this though, just add a description and a separate icon for the separate milestone track - simple..

DNA3000

xSolla itself as the webstore operator has its own refund policy separate from Kabam, just like Apple and Google have their own refund policies separate from that of any of the app vendors that use their stores. Kabam doesn't "allow" those store operators to have refund policies, they have them at their own discretion and without the need to ask Kabam for that privilege.

For that matter, credit card companies have their own refund policies completely separate from the merchants you use those cards at. If you have a dispute with a store you can just go to the card companies and ask for a refund, and 99 times out of 100 they will just give you one, no questions asked. This harms the merchant stores in several ways, not the least of which they lose that money with little right to appeal. You can understand why they might not see such refunds in a favorable light and take reciprocal actions when they feel it is warranted.

Skunkcabbage

Yeah I get it, and amex are great at having my back whenever there's an issue. I mentioned the refund to highlight that something being mis-sold/mis-advertised opens you up to valid cases being opened when the customer feels misled.
From the comments on here it seems as though this problem has existed for while which is frustrating.