Extreme Disappointment
I don't know what system determines what champions you get out of crystals, but it needs to be adjusted. Almost every crystal I open gives me different star versions of heroes I already have, making it impossible to awaken any of their signature abilities. Receiving different star versions also makes the weaker versions useless, which is incredibly demoralizing after spending so many resources ranking them up.
I have been playing with a 5-star gambit as my top champion for the past few years. Recently, I have been on my way to obtaining my first 7-star hero. I was very much looking forward to getting to play with a new champion and adding some much-needed strength to my team. Much to my dismay, the crystal I purchased with my hard-earned shards gave me A 7 STAR VERSION OF GAMBIT. After spending hours and hours trying to gather the resources for a 7-star, it is incredibly enraging to be stuck with the same damn champion that I've had for years now. PLEASE FIX THIS.