Seeking help from the Community

ArrowBaticArrowBatic Member Posts: 37 ★
in General Discussion
I'm reaching out because I've received no assistance from Kabam, and I'm hoping others with similar experiences can share their insights to help me navigate this situation.

My original account, which I've had for about eight years, has been permanently closed by Kabam. I hadn't played MCOC for a couple of years, but after trying the new Marvel Rivals game, I wanted to revisit a Marvel game on my phone. When I attempted to log in, I was informed that my account was permanently closed for using third-party services. I don't use an emulator, my phone isn't jailbroken, and I've never used exploits in any game, especially mobile apps.

I contacted Kabam to explain my situation, but they repeatedly insisted that I cheated, without providing any evidence or details, and stated that their decision is final. This accusation is completely false, and I'm genuinely furious. My account was at level 50-something, and I had a few 6-star champions. Reviewing my App Store purchase history, I've spent around £500 on the game. This amount is significant to me, and having my account closed without just cause feels like a scam.

I suspect that my account might have really been closed due to inactivity, possibly as a measure to free up server space, if that's a possibility. Regardless, I've never felt so patronised by a company's support team, nor have I experienced such frustration with one.

If a Kabam support member addresses this, I only want to hear from you if you're genuinely willing to investigate thoroughly and assist in restoring my account. However, my primary aim is to gather thoughts and advice from the community.
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Comments

  • ArrowBaticArrowBatic Member Posts: 37 ★
    RicoShay said:

    They tend to be pretty thorough about these sorts of bans I'm afraid. I can't reinstate accounts for anyone and I doubt any community member on here is able to do that either. Good news is 4*'s don't cost 500 any more so a new account will catch pretty quickly. My mini's have also never been closed for inactivity rather the name is removed to allow it for new players as a result of inactivity. Odds are higher you actually just broke the TOS. Also forums are probably the wrong place to do this unless 1) you're looking to get ripped into and 2) "this discussion has been closed". Hope this helped :)

    I was looking for advice is all really. Potentially from someone with a similar experience that was able to overturn the decision. Clutching at straws on here I know, but I haven’t had success elsewhere and I can’t really let it go on principal.

    I appreciate that to you it’s easier to assume Kabam are in the right (as they so clearly always are) and I’ve broken ToS in some way, however that is not the case. Hence why I’ll be relentless with them about it.
  • ArrowBaticArrowBatic Member Posts: 37 ★
    Furrymoosen said:

    Let someone else play your account while you weren't using it?
    We can help you look inside to discover what you did wrong, but literally no one on the forums can help you solve this issue because it is a support issue and they've already said nothing is going change.

    Nah definitely not, I also spent a while going through old emails to see if there was any of those unusual login ones but nothing that turned up that was relevant to my Kabam account. My Apple account has never been hacked either and I’ve only ever played on my own personal device too. I can’t think of a single thing that could potentially validate their accusation.

  • Amanda_CruzeAmanda_Cruze Member Posts: 264 ★★
    What's the code you are getting?
    Can you share the screenshot?
  • SirGamesBondSirGamesBond Member Posts: 5,557 ★★★★★
    Perma ban? No first 7 day, no second 30 day.
    Direct perma ban?

    Or there have been previous cases?
  • ArrowBaticArrowBatic Member Posts: 37 ★
    Furrymoosen said:

    ArrowBatic said:

    RicoShay said:

    They tend to be pretty thorough about these sorts of bans I'm afraid. I can't reinstate accounts for anyone and I doubt any community member on here is able to do that either. Good news is 4*'s don't cost 500 any more so a new account will catch pretty quickly. My mini's have also never been closed for inactivity rather the name is removed to allow it for new players as a result of inactivity. Odds are higher you actually just broke the TOS. Also forums are probably the wrong place to do this unless 1) you're looking to get ripped into and 2) "this discussion has been closed". Hope this helped :)

    I was looking for advice is all really. Potentially from someone with a similar experience that was able to overturn the decision. Clutching at straws on here I know, but I haven’t had success elsewhere and I can’t really let it go on principal.

    I appreciate that to you it’s easier to assume Kabam are in the right (as they so clearly always are) and I’ve broken ToS in some way, however that is not the case. Hence why I’ll be relentless with them about it.
    In 99.9% of these scenarios Kabam correctly banned someone. So it's not a matter of what the easier assumption is, it's a matter of what the more likely scenario is. We just had an adventure the other day with a player that swore up and down that he was banned unfairly and that the only possible reason he was banned was because he got a new device. Of course, that's just dumb. After hours of claiming innocence, he posted a screenshot of the ban message (because sometimes that can help narrow down the reasoning for the ban) and it turned out he was using third party software.
    There was another guy a couple weeks ago swearing innocence, then someone from the Kabam game team let the world know that he did a Necropolis run itemless with a team that literally couldn't do that.
    So players come here often claiming innocence and are in nearly every situation guilty. So it's not at our convenience that we assume Kabam is right, it's simply because they pretty much always are. You would've solved your issue with support if they weren't.
    I get the skepticism if there’s a multitude of people singing the same song. But I’m not here to waste anyone’s time I genuinely just want help. This is excruciatingly infuriating and the principal of all that money and time-invested down the drain over something I know isn’t true is eating at me.

    If they would share with me how exactly it is they believe I’ve cheated then I’d at least have the opportunity to disprove it. But the worst part is they aren’t willing to discuss it.
  • ArrowBaticArrowBatic Member Posts: 37 ★
    Furrymoosen said:

    ArrowBatic said:

    Furrymoosen said:

    Let someone else play your account while you weren't using it?
    We can help you look inside to discover what you did wrong, but literally no one on the forums can help you solve this issue because it is a support issue and they've already said nothing is going change.

    Nah definitely not, I also spent a while going through old emails to see if there was any of those unusual login ones but nothing that turned up that was relevant to my Kabam account. My Apple account has never been hacked either and I’ve only ever played on my own personal device too. I can’t think of a single thing that could potentially validate their accusation.

    Ever download the game from somewhere other than the App store?
    Nah I’ve only every used the App Store on iPhone
  • ArrowBaticArrowBatic Member Posts: 37 ★
    SirGamesBond said:

    Perma ban? No first 7 day, no second 30 day.
    Direct perma ban?

    Or there have been previous cases?

    Nope, nothing at all. No history of bans while I was active in the game. Just logged in after a couple of years of not playing to recieve the message that it’s permanently closed for violating ToS, specifically use of TPS
  • DemonzfyreDemonzfyre Member Posts: 22,498 ★★★★★
    ArrowBatic said:

    RicoShay said:

    They tend to be pretty thorough about these sorts of bans I'm afraid. I can't reinstate accounts for anyone and I doubt any community member on here is able to do that either. Good news is 4*'s don't cost 500 any more so a new account will catch pretty quickly. My mini's have also never been closed for inactivity rather the name is removed to allow it for new players as a result of inactivity. Odds are higher you actually just broke the TOS. Also forums are probably the wrong place to do this unless 1) you're looking to get ripped into and 2) "this discussion has been closed". Hope this helped :)

    I was looking for advice is all really. Potentially from someone with a similar experience that was able to overturn the decision. Clutching at straws on here I know, but I haven’t had success elsewhere and I can’t really let it go on principal.

    I appreciate that to you it’s easier to assume Kabam are in the right (as they so clearly always are) and I’ve broken ToS in some way, however that is not the case. Hence why I’ll be relentless with them about it.
    Everyone with similar experience has ended up showing they did what they got banned for.
  • DemonzfyreDemonzfyre Member Posts: 22,498 ★★★★★
    ArrowBatic said:

    SirGamesBond said:

    Perma ban? No first 7 day, no second 30 day.
    Direct perma ban?

    Or there have been previous cases?

    Nope, nothing at all. No history of bans while I was active in the game. Just logged in after a couple of years of not playing to recieve the message that it’s permanently closed for violating ToS, specifically use of TPS
    If it's been a couple years at minimum, the account probably doesn't exist anymore. Do you know your in-game tag? We can search to find your account.
  • FurrymoosenFurrymoosen Member Posts: 4,802 ★★★★★
    ArrowBatic said:

    Furrymoosen said:

    ArrowBatic said:

    RicoShay said:

    They tend to be pretty thorough about these sorts of bans I'm afraid. I can't reinstate accounts for anyone and I doubt any community member on here is able to do that either. Good news is 4*'s don't cost 500 any more so a new account will catch pretty quickly. My mini's have also never been closed for inactivity rather the name is removed to allow it for new players as a result of inactivity. Odds are higher you actually just broke the TOS. Also forums are probably the wrong place to do this unless 1) you're looking to get ripped into and 2) "this discussion has been closed". Hope this helped :)

    I was looking for advice is all really. Potentially from someone with a similar experience that was able to overturn the decision. Clutching at straws on here I know, but I haven’t had success elsewhere and I can’t really let it go on principal.

    I appreciate that to you it’s easier to assume Kabam are in the right (as they so clearly always are) and I’ve broken ToS in some way, however that is not the case. Hence why I’ll be relentless with them about it.
    In 99.9% of these scenarios Kabam correctly banned someone. So it's not a matter of what the easier assumption is, it's a matter of what the more likely scenario is. We just had an adventure the other day with a player that swore up and down that he was banned unfairly and that the only possible reason he was banned was because he got a new device. Of course, that's just dumb. After hours of claiming innocence, he posted a screenshot of the ban message (because sometimes that can help narrow down the reasoning for the ban) and it turned out he was using third party software.
    There was another guy a couple weeks ago swearing innocence, then someone from the Kabam game team let the world know that he did a Necropolis run itemless with a team that literally couldn't do that.
    So players come here often claiming innocence and are in nearly every situation guilty. So it's not at our convenience that we assume Kabam is right, it's simply because they pretty much always are. You would've solved your issue with support if they weren't.
    I get the skepticism if there’s a multitude of people singing the same song. But I’m not here to waste anyone’s time I genuinely just want help. This is excruciatingly infuriating and the principal of all that money and time-invested down the drain over something I know isn’t true is eating at me.

    If they would share with me how exactly it is they believe I’ve cheated then I’d at least have the opportunity to disprove it. But the worst part is they aren’t willing to discuss it.
    It really isn't skepticism if it's well founded, but anyway.
    They won't share with anyone the exact details of their ban. If they did that, then those that broke the rules would know how to better get around them next time. The explanation of third-party software is pretty self explanatory. Third party software, which is a near impossible false-positive, was used on your account, whether by you or by someone else. Added details won't change a clear violation, they will only help cheaters in the future.
  • SirGamesBondSirGamesBond Member Posts: 5,557 ★★★★★
    2 years is a long time tho.
    I have lost accounts in some other games where I had to login once every 3 years to keep my progression.
    Which I failed to do ofcourse.
    But they reset my account progression to ground 0. I was not banned.

    Your account is not banned for not logging in for 2 years, there have been many players who come back after years. Recently the veteran badge holders are out there with 200k-600k rating account. Which means they are 10 year old players

    This is the first time someone brought up this excuse, and I don't think this is the case. Its 100% something else.
  • ArrowBaticArrowBatic Member Posts: 37 ★
    Furrymoosen said:

    ArrowBatic said:

    Furrymoosen said:

    ArrowBatic said:

    RicoShay said:

    They tend to be pretty thorough about these sorts of bans I'm afraid. I can't reinstate accounts for anyone and I doubt any community member on here is able to do that either. Good news is 4*'s don't cost 500 any more so a new account will catch pretty quickly. My mini's have also never been closed for inactivity rather the name is removed to allow it for new players as a result of inactivity. Odds are higher you actually just broke the TOS. Also forums are probably the wrong place to do this unless 1) you're looking to get ripped into and 2) "this discussion has been closed". Hope this helped :)

    I was looking for advice is all really. Potentially from someone with a similar experience that was able to overturn the decision. Clutching at straws on here I know, but I haven’t had success elsewhere and I can’t really let it go on principal.

    I appreciate that to you it’s easier to assume Kabam are in the right (as they so clearly always are) and I’ve broken ToS in some way, however that is not the case. Hence why I’ll be relentless with them about it.
    In 99.9% of these scenarios Kabam correctly banned someone. So it's not a matter of what the easier assumption is, it's a matter of what the more likely scenario is. We just had an adventure the other day with a player that swore up and down that he was banned unfairly and that the only possible reason he was banned was because he got a new device. Of course, that's just dumb. After hours of claiming innocence, he posted a screenshot of the ban message (because sometimes that can help narrow down the reasoning for the ban) and it turned out he was using third party software.
    There was another guy a couple weeks ago swearing innocence, then someone from the Kabam game team let the world know that he did a Necropolis run itemless with a team that literally couldn't do that.
    So players come here often claiming innocence and are in nearly every situation guilty. So it's not at our convenience that we assume Kabam is right, it's simply because they pretty much always are. You would've solved your issue with support if they weren't.
    I get the skepticism if there’s a multitude of people singing the same song. But I’m not here to waste anyone’s time I genuinely just want help. This is excruciatingly infuriating and the principal of all that money and time-invested down the drain over something I know isn’t true is eating at me.

    If they would share with me how exactly it is they believe I’ve cheated then I’d at least have the opportunity to disprove it. But the worst part is they aren’t willing to discuss it.
    It really isn't skepticism if it's well founded, but anyway.
    They won't share with anyone the exact details of their ban. If they did that, then those that broke the rules would know how to better get around them next time. The explanation of third-party software is pretty self explanatory. Third party software, which is a near impossible false-positive, was used on your account, whether by you or by someone else. Added details won't change a clear violation, they will only help cheaters in the future.
    Skepticism is doubt as to the truth of something. Saying that it’s well-founded is a generalisation, which is why I understand the (what is very much) skepticism.

    I assure you that I have not used third-party software or cheated in any way, and I stand firmly by this.

    I appreciate your willingness to discuss this matter with me and your explanation regarding why evidence of an account violation isn't shared is logical. Yet, it's possible an error has occurred or something else is going on. Without an opportunity for discussion with Kabam, I find it difficult to defend myself, which feels both unreasonable and unjust.
  • ArrowBaticArrowBatic Member Posts: 37 ★
    SirGamesBond said:

    2 years is a long time tho.
    I have lost accounts in some other games where I had to login once every 3 years to keep my progression.
    Which I failed to do ofcourse.
    But they reset my account progression to ground 0. I was not banned.

    Your account is not banned for not logging in for 2 years, there have been many players who come back after years. Recently the veteran badge holders are out there with 200k-600k rating account. Which means they are 10 year old players

    This is the first time someone brought up this excuse, and I don't think this is the case. Its 100% something else.

    Typically I wouldn’t ever assume this to be the case, I just can’t find validity in any of it.
  • ArrowBaticArrowBatic Member Posts: 37 ★
    Demonzfyre said:

    ArrowBatic said:

    SirGamesBond said:

    Perma ban? No first 7 day, no second 30 day.
    Direct perma ban?

    Or there have been previous cases?

    Nope, nothing at all. No history of bans while I was active in the game. Just logged in after a couple of years of not playing to recieve the message that it’s permanently closed for violating ToS, specifically use of TPS
    If it's been a couple years at minimum, the account probably doesn't exist anymore. Do you know your in-game tag? We can search to find your account.
    My IGN is ArrowBatic but I’m not sure about a specific player tag. I can’t access my account through the game either to see it
  • kvirrkvirr Member Posts: 1,028 ★★★★
    ArrowBatic said:

    Demonzfyre said:

    ArrowBatic said:

    SirGamesBond said:

    Perma ban? No first 7 day, no second 30 day.
    Direct perma ban?

    Or there have been previous cases?

    Nope, nothing at all. No history of bans while I was active in the game. Just logged in after a couple of years of not playing to recieve the message that it’s permanently closed for violating ToS, specifically use of TPS
    If it's been a couple years at minimum, the account probably doesn't exist anymore. Do you know your in-game tag? We can search to find your account.
    My IGN is ArrowBatic but I’m not sure about a specific player tag. I can’t access my account through the game either to see it
    Found you, your ign is ArrowBatic, no alliance however.

    Were you ever in an alliance ? And if you were did you use alliance chat to communicate with them ?
  • ArrowBaticArrowBatic Member Posts: 37 ★
    kvirr said:

    ArrowBatic said:

    Demonzfyre said:

    ArrowBatic said:

    SirGamesBond said:

    Perma ban? No first 7 day, no second 30 day.
    Direct perma ban?

    Or there have been previous cases?

    Nope, nothing at all. No history of bans while I was active in the game. Just logged in after a couple of years of not playing to recieve the message that it’s permanently closed for violating ToS, specifically use of TPS
    If it's been a couple years at minimum, the account probably doesn't exist anymore. Do you know your in-game tag? We can search to find your account.
    My IGN is ArrowBatic but I’m not sure about a specific player tag. I can’t access my account through the game either to see it
    Found you, your ign is ArrowBatic, no alliance however.

    Were you ever in an alliance ? And if you were did you use alliance chat to communicate with them ?
    Thanks for checking this. I can’t recall the last alliance I was in but I did have my own one for a time called ‘Merciless’. We would’ve used alliance chat too for coordinating war etc
  • TheshadowTheshadow Member Posts: 334 ★★


    Probably this is the one. Doesn't look like a modded account. And I didn't hide the name cause OP already mentioned it.
  • ArrowBaticArrowBatic Member Posts: 37 ★
    Theshadow said:



    Probably this is the one. Doesn't look like a modded account. And I didn't hide the name cause OP already mentioned it.

    Yes! This is it. Higher level than I recall and I thought my modok was 6* but never the less, it’s my account
  • ArrowBaticArrowBatic Member Posts: 37 ★
    Average_Desi said:

    Tbh, you will be better off starting a new account. Progression has been really fast tracked now.

    I did make a new account to scratch the itch of wanting to play and the new player calander etc looked super rewarding. But it’s the principal for me, a new account no matter how quick it takes to progress will just leave me feeling bitter about it and the likelihood is I won’t play at all
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