GAME CLIENT UPDATE - FIX APPARENTLY MADE

DNA3000DNA3000 Member, Guardian Posts: 20,314 Guardian
in General Discussion
I believe restarting game clients should address the issues people were seeing earlier this morning (missing form alliance, units gone, etc). It was working for me as of one minute ago, but report if there are lingering issues.

Comments

  • kvirrkvirr Member Posts: 1,453 ★★★★
    DELETING AND REINSTALLING THE GAME WORKS ( APPARENTLY)
  • DNA3000DNA3000 Member, Guardian Posts: 20,314 Guardian
    Note: It is possible this issue primarily affected players with Sigil activated, and might be related to the deactivation of the Sigil. If you didn’t see the issue, that might be the difference. I’m hearing things in real time, so I’m just passing along although I don’t have 100% confirmation of that.
  • FabiusBRFabiusBR Member Posts: 303 ★★★
    My data is back, but my Sigil is gone now. I thought the switchover was supposed to be 1/25?
  • CandyCane2CandyCane2 Member Posts: 503 ★★★
    DNA3000 said:

    Note: It is possible this issue primarily affected players with Sigil activated, and might be related to the deactivation of the Sigil. If you didn’t see the issue, that might be the difference. I’m hearing things in real time, so I’m just passing along although I don’t have 100% confirmation of that.

    This is true. Even though everything is fixed, the arena express mode disappeared.
  • kvirrkvirr Member Posts: 1,453 ★★★★
    DNA3000 said:

    Note: It is possible this issue primarily affected players with Sigil activated, and might be related to the deactivation of the Sigil. If you didn’t see the issue, that might be the difference. I’m hearing things in real time, so I’m just passing along although I don’t have 100% confirmation of that.

    can confirm, I don’t own the sigil and nothing happened to me
  • Bugmat78Bugmat78 Member Posts: 2,474 ★★★★★
    Damn they took Siggy away....
  • DNA3000DNA3000 Member, Guardian Posts: 20,314 Guardian
    kvirr said:

    DELETING AND REINSTALLING THE GAME WORKS ( APPARENTLY)

    There was an issue, probably related to Sigil deactivation, that probably desynchronized the game client from the servers, and the devs were able to push an emergency fix for this. Simply restarting the game client (force close and then reopen) should be enough to fix the issue. Deleting and reinstalling the app would essentially do the same thing, but is probably unnecessary at this time.
  • ShuGokisShuGokis Member Posts: 790 ★★★
    CandyCane2 said:

    DNA3000 said:

    Note: It is possible this issue primarily affected players with Sigil activated, and might be related to the deactivation of the Sigil. If you didn’t see the issue, that might be the difference. I’m hearing things in real time, so I’m just passing along although I don’t have 100% confirmation of that.

    This is true. Even though everything is fixed, the arena express mode disappeared.
    of course express is gone, its part of sigil lol.
  • DNA3000DNA3000 Member, Guardian Posts: 20,314 Guardian
    Bugmat78 said:

    Damn they took Siggy away....

    This was previously announced as part of a transition to the new subscription version of the Sigil.
  • SearmenisSearmenis Member Posts: 1,723 ★★★★★
    DNA3000 said:

    kvirr said:

    DELETING AND REINSTALLING THE GAME WORKS ( APPARENTLY)

    There was an issue, probably related to Sigil deactivation, that probably desynchronized the game client from the servers, and the devs were able to push an emergency fix for this. Simply restarting the game client (force close and then reopen) should be enough to fix the issue. Deleting and reinstalling the app would essentially do the same thing, but is probably unnecessary at this time.
    Restarting made the trick, thanks, my Sigil is still on and working normally btw
  • DNA3000DNA3000 Member, Guardian Posts: 20,314 Guardian
    FabiusBR said:

    My data is back, but my Sigil is gone now. I thought the switchover was supposed to be 1/25?

    My recollection is there was a statement somewhere about the current Sigil retiring on the 13th and the new one starting up on the 27th. There was some discussion on the forums about what would happen during the two week gap between the two, in terms of things like inventory and arena express and such.
  • BringPopcornBringPopcorn Member Posts: 6,775 ★★★★★
    Omg this is awful, how on earth people do arenas without the express options... I wanna poke my eyes out.
  • FurrymoosenFurrymoosen Member Posts: 5,185 ★★★★★
    BringPopcorn said:

    Omg this is awful, how on earth people do arenas without the express options... I wanna poke my eyes out.

    Think of the next two weeks as leg day for your thumbs and eyes. It's just going to be the worst.
  • DNA3000DNA3000 Member, Guardian Posts: 20,314 Guardian
    Searmenis said:

    DNA3000 said:

    kvirr said:

    DELETING AND REINSTALLING THE GAME WORKS ( APPARENTLY)

    There was an issue, probably related to Sigil deactivation, that probably desynchronized the game client from the servers, and the devs were able to push an emergency fix for this. Simply restarting the game client (force close and then reopen) should be enough to fix the issue. Deleting and reinstalling the app would essentially do the same thing, but is probably unnecessary at this time.
    Restarting made the trick, thanks, my Sigil is still on and working normally btw
    The emergency fix does appear to be that the reactivated the Sigil; my guess is that deactivating it changed something in how the game client synchronizes with the game servers and broke everything. Fortunately, if there is an upside, this implies there was no actual data corruption, and everything we saw was just visual and not the game itself going nuts. So nothing should have been lost or otherwise mangled.
  • BringPopcornBringPopcorn Member Posts: 6,775 ★★★★★
    Furrymoosen said:

    BringPopcorn said:

    Omg this is awful, how on earth people do arenas without the express options... I wanna poke my eyes out.

    Think of the next two weeks as leg day for your thumbs and eyes. It's just going to be the worst.
    Im more pissed that I renew today....
  • DNA3000DNA3000 Member, Guardian Posts: 20,314 Guardian
    Correction: it appears on my account the Sigil boost is still on, inventory caps are still Sigil enhanced, but arena express is deactivated.
  • Bugmat78Bugmat78 Member Posts: 2,474 ★★★★★
    edited January 15
    DNA3000 said:

    Bugmat78 said:

    Damn they took Siggy away....

    This was previously announced as part of a transition to the new subscription version of the Sigil.
    Not like this - I would have expected a formal announcement at least 24 hrs before they did (the previous announcement just said it would happen and the new versions tart on Jan 27th). And it's only partially gone, as we can see now, parts of the sigil are still active and others not. I don't think this was intentional.
  • NukeNuke Member Posts: 94 ★
    Game is F’d
  • Forumname112Forumname112 Member Posts: 8 ★
    Still can’t equip relics.
    Still no BG off season.
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