Support team

IosifIosif Member Posts: 41 ★
in General Discussion

This is getting ridiculous, yesterday i had 42 minutes left on the sigil, i claim the milestones and then i think to myself to renew it. I buy it, being clueless that they will take it down. I send a refund request to the support team and this was their answer. I opened a max sig crystal which was most likley 3 or 4* and based on this they cannot refund me. Bruh, this company would save money if they would just disolve this department, they never get anything done anyway, they are there just to send emails with "we cannot"

Comments

  • AzKicker316AzKicker316 Member Posts: 2,491 ★★★★★
    edited January 15
    Nothing new here. They make refunds all the time to those that don't use the items they want refunded. Doesn't matter what type of crystal you opened, the fact that you opened it and wanted a refund, which is why you don't get it.

    The popular thing to do is blame them because it's easy, but in this case they are consistent in their rules for refunds. Try being better next time
  • IosifIosif Member Posts: 41 ★
    That crystal had nothing to do with the sigil, and 1 max sig crystal 4* is woth the amount of the sigil? This is ridiculous
  • IosifIosif Member Posts: 41 ★
    It's like buying apples from the market and then when you want to change them the seller says "no because you ate a pear"
  • AzKicker316AzKicker316 Member Posts: 2,491 ★★★★★
    It's always seems to be ridiculous when people don't get what they want
  • IosifIosif Member Posts: 41 ★
    edited January 15
    You seem like a "nice guy" you probably kabam employee
  • IosifIosif Member Posts: 41 ★
    It's because I'm right, i paid 10 bucks for nothing, but it seems you are unable to understand so please stu
  • P4LP4L Member Posts: 49 ★
    Refund it through the App Store or play store directly. They’re taking the piss here
  • captaincushcaptaincush Member Posts: 914 ★★★★
    P4L said:

    Refund it through the App Store or play store directly. They’re taking the piss here

    If you do this, you will get a negative balance of units that can only be resolved by buying units again, so this is a stupid suggestion
  • FurrymoosenFurrymoosen Member Posts: 5,024 ★★★★★
    captaincush said:

    P4L said:

    Refund it through the App Store or play store directly. They’re taking the piss here

    If you do this, you will get a negative balance of units that can only be resolved by buying units again, so this is a stupid suggestion
    To add to that, resolving negative units can (at least currently) only be done $100 at a time.
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