Disappointed in Kabam and the Sigil and expired items situation

New_Noob168New_Noob168 Member Posts: 1,600 ★★★★
in General Discussion
As a paying customer who has put a significant amount of money (Kabam can see how much I've put in), I'm very disappointed. I spent a lot of money on the holiday events and a number of my items are going to expire that I need to use up, but can't because my max load has been lowered because I can't renew the old Sigil.

Not sure why they couldn't think of a better way to do this. I'm not sure of whoever thought about this idea at Kabam, but they need to re-look at how they make changes to the game and think about it before releasing a change. And recently, they've introduced a lot of bugs. It was fairly stable for a long time.

Anyways, you (Kabam) can probably tell I'm going to spend a lot less than before because of all these bad decisions you make.

-From a customer who pays and has been in since the beginning.
«1

Comments

  • DemonzfyreDemonzfyre Member Posts: 22,644 ★★★★★
    New_Noob168 said:

    As a paying customer who has put a significant amount of money (Kabam can see how much I've put in), I'm very disappointed. I spent a lot of money on the holiday events and a number of my items are going to expire that I need to use up, but can't because my max load has been lowered because I can't renew the old Sigil.

    Not sure why they couldn't think of a better way to do this. I'm not sure of whoever thought about this idea at Kabam, but they need to re-look at how they make changes to the game and think about it before releasing a change. And recently, they've introduced a lot of bugs. It was fairly stable for a long time.

    Anyways, you (Kabam) can probably tell I'm going to spend a lot less than before because of all these bad decisions you make.

    -From a customer who pays and has been in since the beginning.

    You've been saying this for years.
  • BringPopcornBringPopcorn Member Posts: 6,653 ★★★★★
    dr2ws said:

    BringPopcorn said:

    Well duh dude if you bought the sigil you are a paying customer...
    The inventory think was probably overlooked. Sometimes Kabam is not the best at covering all the bases on issues that might happen...
    Suspending the sigil for 2 weeks has a lot more issues than expected, and a few unit compensation as nice as it is, overlooks a lot of other issues.

    This is peoples well earned money though, these should be absolutely secure and prepared before the suspension is even brought in.

    They’re dealing with peoples well earned money, and they HAVE to do better.
    Well you have different ways to handle the situation.
    One would be making a good post about how this is not handled right, explain why and propose an alternative. Like people did with the arena express issue.
    The other route is just criticizing about the money spent and think Kabam is your employee and demand things.
    One way got us something, the other will get you trolling. Your choice.
  • KiptonadeKiptonade Member Posts: 275 ★★★
    Unless there is a technical reason why they couldn’t give everyone access to the sigil (free trial) while we waited for the new one it really does seem like a huge open goal.
  • SkunkcabbageSkunkcabbage Member Posts: 385 ★★★
    BringPopcorn said:

    Kiptonade said:

    Unless there is a technical reason why they couldn’t give everyone access to the sigil (free trial) while we waited for the new one it really does seem like a huge open goal.

    ... How are they going to give free access to everyone on something they shut down to overhaul it. Think about it.
    Well, if they change the base 7* Sig stone storage capacity from 100 up to 125 then everyone has the Sigil capacity, but without a sigil while it's shut down.
  • dr2wsdr2ws Member Posts: 822 ★★★
    BringPopcorn said:

    dr2ws said:

    BringPopcorn said:

    Well duh dude if you bought the sigil you are a paying customer...
    The inventory think was probably overlooked. Sometimes Kabam is not the best at covering all the bases on issues that might happen...
    Suspending the sigil for 2 weeks has a lot more issues than expected, and a few unit compensation as nice as it is, overlooks a lot of other issues.

    This is peoples well earned money though, these should be absolutely secure and prepared before the suspension is even brought in.

    They’re dealing with peoples well earned money, and they HAVE to do better.
    Well you have different ways to handle the situation.
    One would be making a good post about how this is not handled right, explain why and propose an alternative. Like people did with the arena express issue.
    The other route is just criticizing about the money spent and think Kabam is your employee and demand things.
    One way got us something, the other will get you trolling. Your choice.
    Never bought Sigil and probably never will. So it’s not my say to make a post about it, plus there already is one.

    If I had to do an alternative, have the opportunity to trade in what they had for units or gold, or I guess revert the change.

    Never ‘demanded’ anything, simply stating the facts.
  • BringPopcornBringPopcorn Member Posts: 6,653 ★★★★★
    edited January 21
    dr2ws said:

    BringPopcorn said:

    dr2ws said:

    BringPopcorn said:

    Well duh dude if you bought the sigil you are a paying customer...
    The inventory think was probably overlooked. Sometimes Kabam is not the best at covering all the bases on issues that might happen...
    Suspending the sigil for 2 weeks has a lot more issues than expected, and a few unit compensation as nice as it is, overlooks a lot of other issues.

    This is peoples well earned money though, these should be absolutely secure and prepared before the suspension is even brought in.

    They’re dealing with peoples well earned money, and they HAVE to do better.
    Well you have different ways to handle the situation.
    One would be making a good post about how this is not handled right, explain why and propose an alternative. Like people did with the arena express issue.
    The other route is just criticizing about the money spent and think Kabam is your employee and demand things.
    One way got us something, the other will get you trolling. Your choice.
    Never bought Sigil and probably never will. So it’s not my say to make a post about it, plus there already is one.

    If I had to do an alternative, have the opportunity to trade in what they had for units or gold, or I guess revert the change.

    Never ‘demanded’ anything, simply stating the facts.
    Then why are you complaining for somebody elses issue? Rofl...
    Wtf is this rofl...
  • MorningstarIsBaeMorningstarIsBae Member Posts: 210 ★★★
    dr2ws said:

    BringPopcorn said:

    Well duh dude if you bought the sigil you are a paying customer...
    The inventory think was probably overlooked. Sometimes Kabam is not the best at covering all the bases on issues that might happen...
    Suspending the sigil for 2 weeks has a lot more issues than expected, and a few unit compensation as nice as it is, overlooks a lot of other issues.

    This is peoples well earned money though, these should be absolutely secure and prepared before the suspension is even brought in.

    They’re dealing with peoples well earned money, and they HAVE to do better.
    How do you know they are well earned tho?
  • GroundedWisdomGroundedWisdom Member Posts: 36,788 ★★★★★
    dr2ws said:

    BringPopcorn said:

    Well duh dude if you bought the sigil you are a paying customer...
    The inventory think was probably overlooked. Sometimes Kabam is not the best at covering all the bases on issues that might happen...
    Suspending the sigil for 2 weeks has a lot more issues than expected, and a few unit compensation as nice as it is, overlooks a lot of other issues.

    This is peoples well earned money though, these should be absolutely secure and prepared before the suspension is even brought in.

    They’re dealing with peoples well earned money, and they HAVE to do better.
    900 Units and extra Sigil Credits is enough to compensate. That's much more than we would have gotten for $10. They're changing the way the feature works. It's impossible to accommodate to every individual grievance is affected.
    Are they dealing with peoples' money? Yes. Do they need to do better? There's always room for improvement. Is it worth getting on a soap box for the cost of a couple coffees? No.
  • KiptonadeKiptonade Member Posts: 275 ★★★
    BringPopcorn said:

    Kiptonade said:

    Unless there is a technical reason why they couldn’t give everyone access to the sigil (free trial) while we waited for the new one it really does seem like a huge open goal.

    ... How are they going to give free access to everyone on something they shut down to overhaul it. Think about it.
    Pretty sure I said if it was technically possible. I wouldn’t presume to know but if it was feasible for them to do that while they worked on building the new sigil then that is a big missed opportunity.

  • BringPopcornBringPopcorn Member Posts: 6,653 ★★★★★
    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    Unless there is a technical reason why they couldn’t give everyone access to the sigil (free trial) while we waited for the new one it really does seem like a huge open goal.

    ... How are they going to give free access to everyone on something they shut down to overhaul it. Think about it.
    Pretty sure I said if it was technically possible. I wouldn’t presume to know but if it was feasible for them to do that while they worked on building the new sigil then that is a big missed opportunity.

    ... They turned it off for people who are paying for it to update it, WHY WOULD IT TURN IT ON for everybody while transitioning.
    THINK ABOUT IT.
    They TURNED IT OFF, for people who paid for it because it is not possible to have it running during the transition; but you suggest they turn it on FOR EVERYBODY....
  • KiptonadeKiptonade Member Posts: 275 ★★★
    BringPopcorn said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    Unless there is a technical reason why they couldn’t give everyone access to the sigil (free trial) while we waited for the new one it really does seem like a huge open goal.

    ... How are they going to give free access to everyone on something they shut down to overhaul it. Think about it.
    Pretty sure I said if it was technically possible. I wouldn’t presume to know but if it was feasible for them to do that while they worked on building the new sigil then that is a big missed opportunity.

    ... They turned it off for people who are paying for it to update it, WHY WOULD IT TURN IT ON for everybody while transitioning.
    THINK ABOUT IT.
    They TURNED IT OFF, for people who paid for it because it is not possible to have it running during the transition; but you suggest they turn it on FOR EVERYBODY....
    So you know for a fact that it would be impossible for them to create a situation where they expanded the inventory space and allowed arena express for all players during that period?
  • BringPopcornBringPopcorn Member Posts: 6,653 ★★★★★
    edited January 21
    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    Unless there is a technical reason why they couldn’t give everyone access to the sigil (free trial) while we waited for the new one it really does seem like a huge open goal.

    ... How are they going to give free access to everyone on something they shut down to overhaul it. Think about it.
    Pretty sure I said if it was technically possible. I wouldn’t presume to know but if it was feasible for them to do that while they worked on building the new sigil then that is a big missed opportunity.

    ... They turned it off for people who are paying for it to update it, WHY WOULD IT TURN IT ON for everybody while transitioning.
    THINK ABOUT IT.
    They TURNED IT OFF, for people who paid for it because it is not possible to have it running during the transition; but you suggest they turn it on FOR EVERYBODY....
    So you know for a fact that it would be impossible for them to create a situation where they expanded the inventory space and allowed arena express for all players during that period?
    THEY TURNED IT OFF TO PAYING CUSTOMERS, to be able to transition. WHY WOULD THEY TURN IT OFF FOR PEOPLE PAYING IF THEY COULD GIVE IT TO EVERYBODY?
    What would be the point of giving free units as compensation and free marks as currency if they could just have it running?
    THINK ABOUT IT!!
  • BringPopcornBringPopcorn Member Posts: 6,653 ★★★★★
    edited January 21
    Kiptonade said:

    Putting things in capitals doesn’t make your point any more coherent. Do you personally know for a fact that it was impossible? Regardless of what they have done my point was that if it was possible it was a huge missed opportunity. Just because they have done it this way doesn’t necessarily mean it was the best option in hindsight.

    Omfg if it was possible what is the point of suspending the service to already paying customers?... It's obviously not possible that's why they have to turn it off. Meanwhile you come out with the genius idea of making it available to everyone for free. If it was possible to have it run it why on earth would they turn it off for people who already paid?
    You are right about the capital letters, now repeating the same nonsense based on "what if" doesn't make it a good argument either.
  • ahmynutsahmynuts Member Posts: 7,990 ★★★★★
    Kiptonade said:

    Putting things in capitals doesn’t make your point any more coherent. Do you personally know for a fact that it was impossible? Regardless of what they have done my point was that if it was possible it was a huge missed opportunity. Just because they have done it this way doesn’t necessarily mean it was the best option in hindsight.

    They really don't care either way. Just be happy they decided to compensate for the downtime. They could have just took it down and given everyone an extra week or two of the new Sigil with no extra compensation
  • DNA3000DNA3000 Member, Guardian Posts: 20,232 Guardian
    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    Unless there is a technical reason why they couldn’t give everyone access to the sigil (free trial) while we waited for the new one it really does seem like a huge open goal.

    ... How are they going to give free access to everyone on something they shut down to overhaul it. Think about it.
    Pretty sure I said if it was technically possible. I wouldn’t presume to know but if it was feasible for them to do that while they worked on building the new sigil then that is a big missed opportunity.

    ... They turned it off for people who are paying for it to update it, WHY WOULD IT TURN IT ON for everybody while transitioning.
    THINK ABOUT IT.
    They TURNED IT OFF, for people who paid for it because it is not possible to have it running during the transition; but you suggest they turn it on FOR EVERYBODY....
    So you know for a fact that it would be impossible for them to create a situation where they expanded the inventory space and allowed arena express for all players during that period?
    Increasing inventory space for everyone during the transition period would have the potential to cause problems because the vast majority of players aren't familiar with the Sigil or how expanded inventory works or how soft caps work. A lot of players would just see their inventory expand, then later contract, for apparently no reason.

    Yes, you can make announcements. Just like the several announcements made about the Sigil transition period. You would expect Sigil subscribers to, all things being equal, be more likely to pay attention to such things. The percentage of players who paid attention to and understood an unexpected inventory space fluctuation would be significantly lower. The problems some Sigil subscribers are having now managing resources would be thrown to the entire playerbase, and a lot more players would eventually be in an uproar.
  • KiptonadeKiptonade Member Posts: 275 ★★★
    BringPopcorn said:

    Kiptonade said:

    Putting things in capitals doesn’t make your point any more coherent. Do you personally know for a fact that it was impossible? Regardless of what they have done my point was that if it was possible it was a huge missed opportunity. Just because they have done it this way doesn’t necessarily mean it was the best option in hindsight.

    Omfg if it was possible what is the point of suspending the service to already paying customers?... It's obviously not possible that's why they have to turn it off. Meanwhile you come out with the genius idea of making it available to everyone for free. If it was possible to have it run it why on earth would they turn it off for people who already paid?
    You are right about the capital letters, now repeating the same nonsense based on "what if" doesn't make it a good argument either.
    We’ll agree to disagree I don’t think it’s actually impossible as it’s code at the end of the day however the point 3000 made implies it wouldn’t be without its complexities or risk so the downtime is probably the safer issue. That said I think the entire exercise provides feedback for them to consider for future updates to the sigil.
  • BringPopcornBringPopcorn Member Posts: 6,653 ★★★★★
    edited January 21
    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    Putting things in capitals doesn’t make your point any more coherent. Do you personally know for a fact that it was impossible? Regardless of what they have done my point was that if it was possible it was a huge missed opportunity. Just because they have done it this way doesn’t necessarily mean it was the best option in hindsight.

    Omfg if it was possible what is the point of suspending the service to already paying customers?... It's obviously not possible that's why they have to turn it off. Meanwhile you come out with the genius idea of making it available to everyone for free. If it was possible to have it run it why on earth would they turn it off for people who already paid?
    You are right about the capital letters, now repeating the same nonsense based on "what if" doesn't make it a good argument either.
    We’ll agree to disagree I don’t think it’s actually impossible as it’s code at the end of the day however the point 3000 made implies it wouldn’t be without its complexities or risk so the downtime is probably the safer issue. That said I think the entire exercise provides feedback for them to consider for future updates to the sigil.
    Like DNA said now you have only sigil users with the problem, imagine having every player with overflow issues.
    Its not a simple update its a complete overhaul.
    You can agree to disagree, I won't. This train of thought is the typical conspiracy theory of thinking well they could have done this and that and something else.
  • KiptonadeKiptonade Member Posts: 275 ★★★
    DNA3000 said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    Unless there is a technical reason why they couldn’t give everyone access to the sigil (free trial) while we waited for the new one it really does seem like a huge open goal.

    ... How are they going to give free access to everyone on something they shut down to overhaul it. Think about it.
    Pretty sure I said if it was technically possible. I wouldn’t presume to know but if it was feasible for them to do that while they worked on building the new sigil then that is a big missed opportunity.

    ... They turned it off for people who are paying for it to update it, WHY WOULD IT TURN IT ON for everybody while transitioning.
    THINK ABOUT IT.
    They TURNED IT OFF, for people who paid for it because it is not possible to have it running during the transition; but you suggest they turn it on FOR EVERYBODY....
    So you know for a fact that it would be impossible for them to create a situation where they expanded the inventory space and allowed arena express for all players during that period?
    Increasing inventory space for everyone during the transition period would have the potential to cause problems because the vast majority of players aren't familiar with the Sigil or how expanded inventory works or how soft caps work. A lot of players would just see their inventory expand, then later contract, for apparently no reason.

    Yes, you can make announcements. Just like the several announcements made about the Sigil transition period. You would expect Sigil subscribers to, all things being equal, be more likely to pay attention to such things. The percentage of players who paid attention to and understood an unexpected inventory space fluctuation would be significantly lower. The problems some Sigil subscribers are having now managing resources would be thrown to the entire playerbase, and a lot more players would eventually be in an uproar.
    Kabam have the ability to push an in game message when we open the app. I imagine those would have the highest engagement across the multiple different announcement platforms if such an announcement was actually needed. It’s totally hypothetical though the concept of free trials isn’t new and many of the world’s largest companies do it successfully. My point remains that it wouldn’t be impossible to do it if they wanted to and they’ve missed out on an opportunity to keep the sigil users in the position they paid for and gives hundreds of thousands of other players the ability to trial the benefits. Albeit all the recent visual glitches and gameplay issues cement the reality that the code the game operates on is in a messy state and implementing such an idea would be challenging.


  • BringPopcornBringPopcorn Member Posts: 6,653 ★★★★★
    Kiptonade said:

    DNA3000 said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    Unless there is a technical reason why they couldn’t give everyone access to the sigil (free trial) while we waited for the new one it really does seem like a huge open goal.

    ... How are they going to give free access to everyone on something they shut down to overhaul it. Think about it.
    Pretty sure I said if it was technically possible. I wouldn’t presume to know but if it was feasible for them to do that while they worked on building the new sigil then that is a big missed opportunity.

    ... They turned it off for people who are paying for it to update it, WHY WOULD IT TURN IT ON for everybody while transitioning.
    THINK ABOUT IT.
    They TURNED IT OFF, for people who paid for it because it is not possible to have it running during the transition; but you suggest they turn it on FOR EVERYBODY....
    So you know for a fact that it would be impossible for them to create a situation where they expanded the inventory space and allowed arena express for all players during that period?
    Increasing inventory space for everyone during the transition period would have the potential to cause problems because the vast majority of players aren't familiar with the Sigil or how expanded inventory works or how soft caps work. A lot of players would just see their inventory expand, then later contract, for apparently no reason.

    Yes, you can make announcements. Just like the several announcements made about the Sigil transition period. You would expect Sigil subscribers to, all things being equal, be more likely to pay attention to such things. The percentage of players who paid attention to and understood an unexpected inventory space fluctuation would be significantly lower. The problems some Sigil subscribers are having now managing resources would be thrown to the entire playerbase, and a lot more players would eventually be in an uproar.
    Kabam have the ability to push an in game message when we open the app. I imagine those would have the highest engagement across the multiple different announcement platforms if such an announcement was actually needed. It’s totally hypothetical though the concept of free trials isn’t new and many of the world’s largest companies do it successfully. My point remains that it wouldn’t be impossible to do it if they wanted to and they’ve missed out on an opportunity to keep the sigil users in the position they paid for and gives hundreds of thousands of other players the ability to trial the benefits. Albeit all the recent visual glitches and gameplay issues cement the reality that the code the game operates on is in a messy state and implementing such an idea would be challenging.


    Yes vfx issues is the reason why they had to turn off the sigil for an overhaul... You should work for a gaming company.
  • KiptonadeKiptonade Member Posts: 275 ★★★
    BringPopcorn said:

    Kiptonade said:

    DNA3000 said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    Unless there is a technical reason why they couldn’t give everyone access to the sigil (free trial) while we waited for the new one it really does seem like a huge open goal.

    ... How are they going to give free access to everyone on something they shut down to overhaul it. Think about it.
    Pretty sure I said if it was technically possible. I wouldn’t presume to know but if it was feasible for them to do that while they worked on building the new sigil then that is a big missed opportunity.

    ... They turned it off for people who are paying for it to update it, WHY WOULD IT TURN IT ON for everybody while transitioning.
    THINK ABOUT IT.
    They TURNED IT OFF, for people who paid for it because it is not possible to have it running during the transition; but you suggest they turn it on FOR EVERYBODY....
    So you know for a fact that it would be impossible for them to create a situation where they expanded the inventory space and allowed arena express for all players during that period?
    Increasing inventory space for everyone during the transition period would have the potential to cause problems because the vast majority of players aren't familiar with the Sigil or how expanded inventory works or how soft caps work. A lot of players would just see their inventory expand, then later contract, for apparently no reason.

    Yes, you can make announcements. Just like the several announcements made about the Sigil transition period. You would expect Sigil subscribers to, all things being equal, be more likely to pay attention to such things. The percentage of players who paid attention to and understood an unexpected inventory space fluctuation would be significantly lower. The problems some Sigil subscribers are having now managing resources would be thrown to the entire playerbase, and a lot more players would eventually be in an uproar.
    Kabam have the ability to push an in game message when we open the app. I imagine those would have the highest engagement across the multiple different announcement platforms if such an announcement was actually needed. It’s totally hypothetical though the concept of free trials isn’t new and many of the world’s largest companies do it successfully. My point remains that it wouldn’t be impossible to do it if they wanted to and they’ve missed out on an opportunity to keep the sigil users in the position they paid for and gives hundreds of thousands of other players the ability to trial the benefits. Albeit all the recent visual glitches and gameplay issues cement the reality that the code the game operates on is in a messy state and implementing such an idea would be challenging.


    Yes vfx issues is the reason why they had to turn off the sigil for an overhaul... You should work for a gaming company.
    Try reading my response again, you appear to have misunderstood. In any case I was actually replying to the person who actually has some knowledge in this area.

  • BringPopcornBringPopcorn Member Posts: 6,653 ★★★★★
    edited January 22
    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    DNA3000 said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    Unless there is a technical reason why they couldn’t give everyone access to the sigil (free trial) while we waited for the new one it really does seem like a huge open goal.

    ... How are they going to give free access to everyone on something they shut down to overhaul it. Think about it.
    Pretty sure I said if it was technically possible. I wouldn’t presume to know but if it was feasible for them to do that while they worked on building the new sigil then that is a big missed opportunity.

    ... They turned it off for people who are paying for it to update it, WHY WOULD IT TURN IT ON for everybody while transitioning.
    THINK ABOUT IT.
    They TURNED IT OFF, for people who paid for it because it is not possible to have it running during the transition; but you suggest they turn it on FOR EVERYBODY....
    So you know for a fact that it would be impossible for them to create a situation where they expanded the inventory space and allowed arena express for all players during that period?
    Increasing inventory space for everyone during the transition period would have the potential to cause problems because the vast majority of players aren't familiar with the Sigil or how expanded inventory works or how soft caps work. A lot of players would just see their inventory expand, then later contract, for apparently no reason.

    Yes, you can make announcements. Just like the several announcements made about the Sigil transition period. You would expect Sigil subscribers to, all things being equal, be more likely to pay attention to such things. The percentage of players who paid attention to and understood an unexpected inventory space fluctuation would be significantly lower. The problems some Sigil subscribers are having now managing resources would be thrown to the entire playerbase, and a lot more players would eventually be in an uproar.
    Kabam have the ability to push an in game message when we open the app. I imagine those would have the highest engagement across the multiple different announcement platforms if such an announcement was actually needed. It’s totally hypothetical though the concept of free trials isn’t new and many of the world’s largest companies do it successfully. My point remains that it wouldn’t be impossible to do it if they wanted to and they’ve missed out on an opportunity to keep the sigil users in the position they paid for and gives hundreds of thousands of other players the ability to trial the benefits. Albeit all the recent visual glitches and gameplay issues cement the reality that the code the game operates on is in a messy state and implementing such an idea would be challenging.


    Yes vfx issues is the reason why they had to turn off the sigil for an overhaul... You should work for a gaming company.
    Try reading my response again, you appear to have misunderstood. In any case I was actually replying to the person who actually has some knowledge in this area.

    You are actually arguing or questioning someone who has the knowledge in that area when its obvious you got none...
    Your belief is they could have given sigil to everyone, and questioning turning it off for the people who paid for it.
    Do you buy the sigil? Cause it seems you don't understand what's in it and why it has to be shutdown to actually overhaul.
    Its not a matter of being a developer, a programmer or knowing code. It's plain common sense.
  • KiptonadeKiptonade Member Posts: 275 ★★★
    BringPopcorn said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    DNA3000 said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    Unless there is a technical reason why they couldn’t give everyone access to the sigil (free trial) while we waited for the new one it really does seem like a huge open goal.

    ... How are they going to give free access to everyone on something they shut down to overhaul it. Think about it.
    Pretty sure I said if it was technically possible. I wouldn’t presume to know but if it was feasible for them to do that while they worked on building the new sigil then that is a big missed opportunity.

    ... They turned it off for people who are paying for it to update it, WHY WOULD IT TURN IT ON for everybody while transitioning.
    THINK ABOUT IT.
    They TURNED IT OFF, for people who paid for it because it is not possible to have it running during the transition; but you suggest they turn it on FOR EVERYBODY....
    So you know for a fact that it would be impossible for them to create a situation where they expanded the inventory space and allowed arena express for all players during that period?
    Increasing inventory space for everyone during the transition period would have the potential to cause problems because the vast majority of players aren't familiar with the Sigil or how expanded inventory works or how soft caps work. A lot of players would just see their inventory expand, then later contract, for apparently no reason.

    Yes, you can make announcements. Just like the several announcements made about the Sigil transition period. You would expect Sigil subscribers to, all things being equal, be more likely to pay attention to such things. The percentage of players who paid attention to and understood an unexpected inventory space fluctuation would be significantly lower. The problems some Sigil subscribers are having now managing resources would be thrown to the entire playerbase, and a lot more players would eventually be in an uproar.
    Kabam have the ability to push an in game message when we open the app. I imagine those would have the highest engagement across the multiple different announcement platforms if such an announcement was actually needed. It’s totally hypothetical though the concept of free trials isn’t new and many of the world’s largest companies do it successfully. My point remains that it wouldn’t be impossible to do it if they wanted to and they’ve missed out on an opportunity to keep the sigil users in the position they paid for and gives hundreds of thousands of other players the ability to trial the benefits. Albeit all the recent visual glitches and gameplay issues cement the reality that the code the game operates on is in a messy state and implementing such an idea would be challenging.


    Yes vfx issues is the reason why they had to turn off the sigil for an overhaul... You should work for a gaming company.
    Try reading my response again, you appear to have misunderstood. In any case I was actually replying to the person who actually has some knowledge in this area.

    You are actually arguing or questioning someone who has the knowledge in that area when its obvious you got none...
    If you mean it’s you who had knowledge in the area then why don’t you start posting replies with some substance rather than trying to bait an argument. I frankly couldn’t care less if you agreed with my earlier point but the sigil issue has clearly been an emotive subject the last week and Kabam will be taking all feedback on board my earlier point is something to be considered. If you have some technical knowledge that would be helpful and actually add to the conversation I think any lurkers reading this would find that helpful. I’ve already conceded after DNA posted his thoughts that the idea to put the sigil on hold was likely the right one due to complexities and risks of the alternative.
  • BringPopcornBringPopcorn Member Posts: 6,653 ★★★★★
    edited January 22
    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    DNA3000 said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    Unless there is a technical reason why they couldn’t give everyone access to the sigil (free trial) while we waited for the new one it really does seem like a huge open goal.

    ... How are they going to give free access to everyone on something they shut down to overhaul it. Think about it.
    Pretty sure I said if it was technically possible. I wouldn’t presume to know but if it was feasible for them to do that while they worked on building the new sigil then that is a big missed opportunity.

    ... They turned it off for people who are paying for it to update it, WHY WOULD IT TURN IT ON for everybody while transitioning.
    THINK ABOUT IT.
    They TURNED IT OFF, for people who paid for it because it is not possible to have it running during the transition; but you suggest they turn it on FOR EVERYBODY....
    So you know for a fact that it would be impossible for them to create a situation where they expanded the inventory space and allowed arena express for all players during that period?
    Increasing inventory space for everyone during the transition period would have the potential to cause problems because the vast majority of players aren't familiar with the Sigil or how expanded inventory works or how soft caps work. A lot of players would just see their inventory expand, then later contract, for apparently no reason.

    Yes, you can make announcements. Just like the several announcements made about the Sigil transition period. You would expect Sigil subscribers to, all things being equal, be more likely to pay attention to such things. The percentage of players who paid attention to and understood an unexpected inventory space fluctuation would be significantly lower. The problems some Sigil subscribers are having now managing resources would be thrown to the entire playerbase, and a lot more players would eventually be in an uproar.
    Kabam have the ability to push an in game message when we open the app. I imagine those would have the highest engagement across the multiple different announcement platforms if such an announcement was actually needed. It’s totally hypothetical though the concept of free trials isn’t new and many of the world’s largest companies do it successfully. My point remains that it wouldn’t be impossible to do it if they wanted to and they’ve missed out on an opportunity to keep the sigil users in the position they paid for and gives hundreds of thousands of other players the ability to trial the benefits. Albeit all the recent visual glitches and gameplay issues cement the reality that the code the game operates on is in a messy state and implementing such an idea would be challenging.


    Yes vfx issues is the reason why they had to turn off the sigil for an overhaul... You should work for a gaming company.
    Try reading my response again, you appear to have misunderstood. In any case I was actually replying to the person who actually has some knowledge in this area.

    You are actually arguing or questioning someone who has the knowledge in that area when its obvious you got none...
    If you mean it’s you who had knowledge in the area then why don’t you start posting replies with some substance rather than trying to bait an argument. I frankly couldn’t care less if you agreed with my earlier point but the sigil issue has clearly been an emotive subject the last week and Kabam will be taking all feedback on board my earlier point is something to be considered. If you have some technical knowledge that would be helpful and actually add to the conversation I think any lurkers reading this would find that helpful. I’ve already conceded after DNA posted his thoughts that the idea to put the sigil on hold was likely the right one due to complexities and risks of the alternative.
    Your nonsense is not substance?
    The company itself told you, we need to shut it down for the overhaul, and your immediate thought is... " Well you could give it for free in the meantime"... Rofl
    Trying to get something for free is not feedback, it's called begging.
  • KiptonadeKiptonade Member Posts: 275 ★★★
    BringPopcorn said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    DNA3000 said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    BringPopcorn said:

    Kiptonade said:

    Unless there is a technical reason why they couldn’t give everyone access to the sigil (free trial) while we waited for the new one it really does seem like a huge open goal.

    ... How are they going to give free access to everyone on something they shut down to overhaul it. Think about it.
    Pretty sure I said if it was technically possible. I wouldn’t presume to know but if it was feasible for them to do that while they worked on building the new sigil then that is a big missed opportunity.

    ... They turned it off for people who are paying for it to update it, WHY WOULD IT TURN IT ON for everybody while transitioning.
    THINK ABOUT IT.
    They TURNED IT OFF, for people who paid for it because it is not possible to have it running during the transition; but you suggest they turn it on FOR EVERYBODY....
    So you know for a fact that it would be impossible for them to create a situation where they expanded the inventory space and allowed arena express for all players during that period?
    Increasing inventory space for everyone during the transition period would have the potential to cause problems because the vast majority of players aren't familiar with the Sigil or how expanded inventory works or how soft caps work. A lot of players would just see their inventory expand, then later contract, for apparently no reason.

    Yes, you can make announcements. Just like the several announcements made about the Sigil transition period. You would expect Sigil subscribers to, all things being equal, be more likely to pay attention to such things. The percentage of players who paid attention to and understood an unexpected inventory space fluctuation would be significantly lower. The problems some Sigil subscribers are having now managing resources would be thrown to the entire playerbase, and a lot more players would eventually be in an uproar.
    Kabam have the ability to push an in game message when we open the app. I imagine those would have the highest engagement across the multiple different announcement platforms if such an announcement was actually needed. It’s totally hypothetical though the concept of free trials isn’t new and many of the world’s largest companies do it successfully. My point remains that it wouldn’t be impossible to do it if they wanted to and they’ve missed out on an opportunity to keep the sigil users in the position they paid for and gives hundreds of thousands of other players the ability to trial the benefits. Albeit all the recent visual glitches and gameplay issues cement the reality that the code the game operates on is in a messy state and implementing such an idea would be challenging.


    Yes vfx issues is the reason why they had to turn off the sigil for an overhaul... You should work for a gaming company.
    Try reading my response again, you appear to have misunderstood. In any case I was actually replying to the person who actually has some knowledge in this area.

    You are actually arguing or questioning someone who has the knowledge in that area when its obvious you got none...
    If you mean it’s you who had knowledge in the area then why don’t you start posting replies with some substance rather than trying to bait an argument. I frankly couldn’t care less if you agreed with my earlier point but the sigil issue has clearly been an emotive subject the last week and Kabam will be taking all feedback on board my earlier point is something to be considered. If you have some technical knowledge that would be helpful and actually add to the conversation I think any lurkers reading this would find that helpful. I’ve already conceded after DNA posted his thoughts that the idea to put the sigil on hold was likely the right one due to complexities and risks of the alternative.
    Your nonsense is not substance?
    The company itself told you, we need to shut it down for the overhaul, and your immediate thought is... " Well you could give it for free in the meantime"... Rofl
    Trying to get something for free is not feedback, it's called begging.
    You had the opportunity to actually contribute something worthwhile. I see you choose not to. I usually try to avoid engaging with users on here who have massive amounts of disagrees on their profile and as yours was hidden I thought I’d give you the benefit of the doubt. Lesson learned!

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