Sigil purchase bug?

leviddletonleviddleton Member Posts: 120 ★★
in General Discussion
Just bought the Sigil in game with Apple bucks

It didn’t apply

In game it said the purchase was received.

I restarted the game twice.

I got the receipt in my email.

Has this happened to anyone else?

Comments

  • BigTuna_2054BigTuna_2054 Member Posts: 159 ★★
    yes me too with Apple.
  • obsidimanobsidiman Member Posts: 991 ★★★
    Adding to a started sigil bug thread...

    Unable to purchase for multiple accounts. Got it on one and it won't let me purchase on the other.

  • leviddletonleviddleton Member Posts: 120 ★★
    Ok so it has appeared now. Seems as though the servers can’t do it all at once.
  • Skullbuster65Skullbuster65 Member Posts: 9 ★
    I’ve got same problem bought through apple and still locked out sent in ticket
  • BringPopcornBringPopcorn Member Posts: 6,727 ★★★★★
    There is no way to manage it thru the Webstore, once you buy it, it saves the payment info and doesn't let you cancel it.
  • AshacekarAshacekar Member Posts: 2,303 ★★★★★
    edited January 27
    BringPopcorn said:

    There is no way to manage it thru the Webstore, once you buy it, it saves the payment info and doesn't let you cancel it.

    That was my concern, i haven't purchased yet but wanted to know how to unsubscribe if i do it via store. I didn't find it through their terms or info. Not having unsubscribe is unethical as well.

    I can do it via google playstore/apple appstore, they have trustworthy subscription cancellation but wanted to avail the bonus.

    Can someone from Kabam clarify?
    @Kabam Crashed @Kabam Pinwheel
  • AshacekarAshacekar Member Posts: 2,303 ★★★★★
    Ashacekar said:

    BringPopcorn said:

    There is no way to manage it thru the Webstore, once you buy it, it saves the payment info and doesn't let you cancel it.

    That was my concern, i haven't purchased yet but wanted to know how to unsubscribe if i do it via store. I didn't find it through their terms or info. Not having unsubscribe is unethical as well.

    I can do it via google playstore/apple appstore, they have trustworthy subscription cancellation but wanted to avail the bonus.

    Can someone from Kabam clarify?
    @Kabam Crashed @Kabam Pinwheel
    Okie, i found from another thread, Kabam purchases and subscription can be managed from Xsolla Wallet site, they should mention it in webstore.
    https://wallet.xsolla.com/purchases
    Login to this site with your game mail and your purchases and subscription should appear. It will let you unsubscribe.
  • BringPopcornBringPopcorn Member Posts: 6,727 ★★★★★
    Ashacekar said:

    Ashacekar said:

    BringPopcorn said:

    There is no way to manage it thru the Webstore, once you buy it, it saves the payment info and doesn't let you cancel it.

    That was my concern, i haven't purchased yet but wanted to know how to unsubscribe if i do it via store. I didn't find it through their terms or info. Not having unsubscribe is unethical as well.

    I can do it via google playstore/apple appstore, they have trustworthy subscription cancellation but wanted to avail the bonus.

    Can someone from Kabam clarify?
    @Kabam Crashed @Kabam Pinwheel
    Okie, i found from another thread, Kabam purchases and subscription can be managed from Xsolla Wallet site, they should mention it in webstore.
    https://wallet.xsolla.com/purchases
    Login to this site with your game mail and your purchases and subscription should appear. It will let you unsubscribe.
    Yeah my problem is that it doesn't show up.



    I added the code sent to my email, but it says I got to wait for it to show up.
  • AshacekarAshacekar Member Posts: 2,303 ★★★★★
    edited January 27
    BringPopcorn said:

    Ashacekar said:

    Ashacekar said:

    BringPopcorn said:

    There is no way to manage it thru the Webstore, once you buy it, it saves the payment info and doesn't let you cancel it.

    That was my concern, i haven't purchased yet but wanted to know how to unsubscribe if i do it via store. I didn't find it through their terms or info. Not having unsubscribe is unethical as well.

    I can do it via google playstore/apple appstore, they have trustworthy subscription cancellation but wanted to avail the bonus.

    Can someone from Kabam clarify?
    @Kabam Crashed @Kabam Pinwheel
    Okie, i found from another thread, Kabam purchases and subscription can be managed from Xsolla Wallet site, they should mention it in webstore.
    https://wallet.xsolla.com/purchases
    Login to this site with your game mail and your purchases and subscription should appear. It will let you unsubscribe.
    Yeah my problem is that it doesn't show up.



    I added the code sent to my email, but it says I got to wait for it to show up.
    Does that missing purchase thing work? If not, it is scammy. I see it can't store Card info as well, throws error. I will wait for you to confirm then consider purchasing.
  • BringPopcornBringPopcorn Member Posts: 6,727 ★★★★★
    Ashacekar said:

    BringPopcorn said:

    Ashacekar said:

    Ashacekar said:

    BringPopcorn said:

    There is no way to manage it thru the Webstore, once you buy it, it saves the payment info and doesn't let you cancel it.

    That was my concern, i haven't purchased yet but wanted to know how to unsubscribe if i do it via store. I didn't find it through their terms or info. Not having unsubscribe is unethical as well.

    I can do it via google playstore/apple appstore, they have trustworthy subscription cancellation but wanted to avail the bonus.

    Can someone from Kabam clarify?
    @Kabam Crashed @Kabam Pinwheel
    Okie, i found from another thread, Kabam purchases and subscription can be managed from Xsolla Wallet site, they should mention it in webstore.
    https://wallet.xsolla.com/purchases
    Login to this site with your game mail and your purchases and subscription should appear. It will let you unsubscribe.
    Yeah my problem is that it doesn't show up.



    I added the code sent to my email, but it says I got to wait for it to show up.
    Does that missing purchase thing work? If not, it is scammy. I see it can't store Card info as well, throws error. I will wait for you to confirm then consider purchasing.
    It says to wait for it to load, not sure if it means hours or days.
    Canceling the sub should work thru the Kabam store, I should not have to deal with Xsolla for this ****.
  • AshacekarAshacekar Member Posts: 2,303 ★★★★★
    The thing is Kabam is not a payment gateway, it is just a web store so it can't manage subscriptions on it's own. Playstore and Appstore have control over their subscription. Here Xsolla is the 3rd party vendor for payment gateway. So there are tradeoffs for reliability on this subscription.
  • BringPopcornBringPopcorn Member Posts: 6,727 ★★★★★
    Ashacekar said:

    The thing is Kabam is not a payment gateway, it is just a web store so it can't manage subscriptions on it's own. Playstore and Appstore have control over their subscription. Here Xsolla is the 3rd party vendor for payment gateway. So there are tradeoffs for reliability on this subscription.

    The guy on support chat is ghosting me after he asked for the transaction ID rofl
  • AshacekarAshacekar Member Posts: 2,303 ★★★★★
    BringPopcorn said:

    Ashacekar said:

    The thing is Kabam is not a payment gateway, it is just a web store so it can't manage subscriptions on it's own. Playstore and Appstore have control over their subscription. Here Xsolla is the 3rd party vendor for payment gateway. So there are tradeoffs for reliability on this subscription.

    The guy on support chat is ghosting me after he asked for the transaction ID rofl
    Webstore is a red flag for subscription for time being until i hear any positive reports for reliability and unsubscription.
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