January 31, 2025 Stream Feedback

Kabam Dork said on stream that they're interested in feedback. So I have some feedback to give the Kabam team about the most recent stream:

1. Reconsider the setup for giveaways. This new gleam.io format requires signing into our social media accounts, opening access to our real name, actual email address, and other information we may not want connected to our other social media accounts/Kabam name. There was just a post about Brian Grant recently where Kabam stated "everyone deserves their privacy." Is there a reason we need to share this information to participate in giveaways? It seems like all we're doing is sharing our private information.
2. Why are you wasting our time opening crystals? We watch the stream for information. Please refrain from so much filler and give us the information we tuned in to hear.
3. So I wrote #2 in real time, before the reveal that the crystal opening bit was part of introducing grandmaster's grace and its affect on premium crystal pulls. This raises a separate issue: please take time to identify when you're switching to a new topic. You may think that a "surprise" is good communication, but really we're not looking for theater. We just want the information, and we want it given in a way that makes sense. I don't want to be wondering halfway through a bit why I'm wasting my time watching the stream, yet that's exactly what I was doing.
4. Similar to #3, please take more breaks in the conversation. Kabam Dork and Osaurus Rex don't need to fill every second with talking (especially if you're talking over each other). Use silence to separate topics, let people process what they just heard, and to collect your thoughts so you're not just talking to fill space.
5. The discussion about Ares by his creator was great. It was helpful to learn about this new boss, you should give more time to segments like this.
6. Same as #5 about the Epoch of Pain. Lots of great information in a short time. I paid attention to all of this.

Comments

EdisonLaw

I like the crystal opening

djr17

Agreed.

Though I guess I should count myself lucky that gleam told me I was making too many entries before I could do anything.

KabamPinwheel

Kabam Dork said on stream that they're interested in feedback. So I have some feedback to give the Kabam team about the most recent stream:

1. Reconsider the setup for giveaways. This new gleam.io format requires signing into our social media accounts, opening access to our real name, actual email address, and other information we may not want connected to our other social media accounts/Kabam name. There was just a post about Brian Grant recently where Kabam stated "everyone deserves their privacy." Is there a reason we need to share this information to participate in giveaways? It seems like all we're doing is sharing our private information.
2. Why are you wasting our time opening crystals? We watch the stream for information. Please refrain from so much filler and give us the information we tuned in to hear.
3. So I wrote #2 in real time, before the reveal that the crystal opening bit was part of introducing grandmaster's grace and its affect on premium crystal pulls. This raises a separate issue: please take time to identify when you're switching to a new topic. You may think that a "surprise" is good communication, but really we're not looking for theater. We just want the information, and we want it given in a way that makes sense. I don't want to be wondering halfway through a bit why I'm wasting my time watching the stream, yet that's exactly what I was doing.
4. Similar to #3, please take more breaks in the conversation. Kabam Dork and Osaurus Rex don't need to fill every second with talking (especially if you're talking over each other). Use silence to separate topics, let people process what they just heard, and to collect your thoughts so you're not just talking to fill space.
5. The discussion about Ares by his creator was great. It was helpful to learn about this new boss, you should give more time to segments like this.
6. Same as #5 about the Epoch of Pain. Lots of great information in a short time. I paid attention to all of this.

Appreciate the feedback and understand the concern about privacy, think its a valid one. We tried to limit the information needed, including mentioning not entering your actual name as part of the slide explaining things. Ultimately we will need an email/some way to contact you, but an email + your username should be all we need. Gleam does ask for access to work we've tried to limit that to the bare minimum.

Ultimately the old system led to chat being unusable and that was one of the main bits of feedback we got from previous streams, that there was no interaction with chat. We wanted to fix that and to do so we needed chat to be more legible. Open to alternative suggestions/working to improve it because this was def just a first run with gleam, but I think from our side it ran pretty smoothly (had just about as many entrants as viewers so I think most people got entered eventually).

That all said again, appreciate the feedback!

Super_Cretu90

How do you even claim the reward through Gleam?
I am logged in, but I can't claim anything.

YungLampshade69V2

Pretty ridiculous of Kabam to not give us a promo code after all of the bugs at the beginning of the month and lack of compensation for them.

DerpyEagle

WAIT NO PROMO? Awww why tho?

JackTheSnack

The stream ended before the set time. Because they went offline the twitch drops didn’t keep counting so a ton of people are stuck at 85-97% for the third drop

KabamPinwheel

How do you even claim the reward through Gleam?
I am logged in, but I can't claim anything.

Oh so thats two different things!

So Gleam is the platform we are using for the giveaway in place of typing !code in chat.

Twitch drops are what is in place of the promo code, so you get the reward automatically from watching rather then rushing to the webstore and hugging it to death and entering it an hour later

KabamPinwheel

The stream ended before the set time. Because they went offline the twitch drops didn’t keep counting so a ton of people are stuck at 85-97% for the third drop

So we have to give an overly broad window to twitch, but the top reward was for watching 45 minutes and the stream was live for around 1.5 hours. Definitely sympathize with folks who were close though, solutions to that scenario is something we're solving for, have a few ideas!

JackTheSnack

How do you even claim the reward through Gleam?
I am logged in, but I can't claim anything.
Oh so thats two different things!

So Gleam is the platform we are using for the giveaway in place of typing !code in chat.

Twitch drops are what is in place of the promo code, so you get the reward automatically from watching rather then rushing to the webstore and hugging it to death and entering it an hour later

Since the stream was supposed to run for another 90 minutes is there a way to loop it or watch it later and still get the drops? People are still in the stream chat asking

Usagicassidy

Another livestream, another broken giveaway.

I went to the website, and logged in to one of my accounts. It suddenly said I had an entry.

On the slide for the giveaways during the livestream, after logging in Kabam says - "Next enter your username and the email associated with your mcoc account so that we can contact you to award your prize."

This never occurred. I never had that option to add my account info. It always just said "entry."

This also meant, that when the 2nd giveaway occurred...I still just had that 'same' entry. I had no ability to enter again.
It looked like this the whole time:

And I even tried multiple different browsers, to see if I could get *something* different, but nope same thing. Quite frankly, I'm surprised anyone was able to enter successfully and especially somehow enter a 2nd time for the 2nd giveaway. I'd love to know how that happened for the future, cause this time it just felt like "oh well, too bad."

Entering giveaways in the twitch stream chat at least *felt* like my entry likely got recorded and I was probably entered for the giveaway. This way? Was an absolute disaster. Everything about this was bad.

KabamPinwheel

How do you even claim the reward through Gleam?
I am logged in, but I can't claim anything.
Oh so thats two different things!

So Gleam is the platform we are using for the giveaway in place of typing !code in chat.

Twitch drops are what is in place of the promo code, so you get the reward automatically from watching rather then rushing to the webstore and hugging it to death and entering it an hour later
Since the stream was supposed to run for another 90 minutes is there a way to loop it or watch it later and still get the drops? People are still in the stream chat asking

So the stream was always going to be one hour. We have to give overly broad window to twitch so we dont go past it, but we actually went over pour scheduled time by half an hour

KabamPinwheel

Another livestream, another broken giveaway.

I went to the website, and logged in to one of my accounts. It suddenly said I had an entry.

On the slide for the giveaways during the livestream, after logging in Kabam says - "Next enter your username and the email associated with your mcoc account so that we can contact you to award your prize."

This never occurred. I never had that option to add my account info. It always just said "entry."

This also meant, that when the 2nd giveaway occurred...I still just had that 'same' entry. I had no ability to enter again.
It looked like this the whole time:

And I even tried multiple different browsers, to see if I could get *something* different, but nope same thing. Quite frankly, I'm surprised anyone was able to enter successfully and especially somehow enter a 2nd time for the 2nd giveaway. I'd love to know how that happened for the future, cause this time it just felt like "oh well, too bad."

Entering giveaways in the twitch stream chat at least *felt* like my entry likely got recorded and I was probably entered for the giveaway. This way? Was an absolute disaster. Everything about this was bad.

So entering once entered you into the pool for both giveaways. Im not sure why the popup with the option to enter your name and email didnt show, but if it said you had an entry then you were included in the list!

JackTheSnack

How do you even claim the reward through Gleam?
I am logged in, but I can't claim anything.
Oh so thats two different things!

So Gleam is the platform we are using for the giveaway in place of typing !code in chat.

Twitch drops are what is in place of the promo code, so you get the reward automatically from watching rather then rushing to the webstore and hugging it to death and entering it an hour later
Since the stream was supposed to run for another 90 minutes is there a way to loop it or watch it later and still get the drops? People are still in the stream chat asking
So the stream was always going to be one hour. We have to give overly broad window to twitch so we dont go past it, but we actually went over pour scheduled time by half an hour

Interesting. Thanks for clarifying. Will there be a way to watch it later like last time to still get that remaining time for the drops or?

Usagicassidy

Another livestream, another broken giveaway.

I went to the website, and logged in to one of my accounts. It suddenly said I had an entry.

On the slide for the giveaways during the livestream, after logging in Kabam says - "Next enter your username and the email associated with your mcoc account so that we can contact you to award your prize."

This never occurred. I never had that option to add my account info. It always just said "entry."

This also meant, that when the 2nd giveaway occurred...I still just had that 'same' entry. I had no ability to enter again.
It looked like this the whole time:

And I even tried multiple different browsers, to see if I could get *something* different, but nope same thing. Quite frankly, I'm surprised anyone was able to enter successfully and especially somehow enter a 2nd time for the 2nd giveaway. I'd love to know how that happened for the future, cause this time it just felt like "oh well, too bad."

Entering giveaways in the twitch stream chat at least *felt* like my entry likely got recorded and I was probably entered for the giveaway. This way? Was an absolute disaster. Everything about this was bad.
So entering once entered you into the pool for both giveaways. Im not sure why the popup with the option to enter your name and email didnt show, but if it said you had an entry then you were included in the list!

That's good to know!

If you use this going forward, definitely let the team delivering the livestream know cause this was pretty confusing (I know it's the first time and all. But also, I still prefer everything being done on the same site/page as the livestream)

KabamPinwheel

How do you even claim the reward through Gleam?
I am logged in, but I can't claim anything.
Oh so thats two different things!

So Gleam is the platform we are using for the giveaway in place of typing !code in chat.

Twitch drops are what is in place of the promo code, so you get the reward automatically from watching rather then rushing to the webstore and hugging it to death and entering it an hour later
Since the stream was supposed to run for another 90 minutes is there a way to loop it or watch it later and still get the drops? People are still in the stream chat asking
So the stream was always going to be one hour. We have to give overly broad window to twitch so we dont go past it, but we actually went over pour scheduled time by half an hour
Interesting. Thanks for clarifying. Will there be a way to watch it later like last time to still get that remaining time for the drops or?

The vod will be available on Twitch and youtube as normal for sure. Unfortunately with the way twitch drops works this will not count towards drops progress. But like I said, we're looking into some options to help there.

JackTheSnack

How do you even claim the reward through Gleam?
I am logged in, but I can't claim anything.
Oh so thats two different things!

So Gleam is the platform we are using for the giveaway in place of typing !code in chat.

Twitch drops are what is in place of the promo code, so you get the reward automatically from watching rather then rushing to the webstore and hugging it to death and entering it an hour later
Since the stream was supposed to run for another 90 minutes is there a way to loop it or watch it later and still get the drops? People are still in the stream chat asking
So the stream was always going to be one hour. We have to give overly broad window to twitch so we dont go past it, but we actually went over pour scheduled time by half an hour
Interesting. Thanks for clarifying. Will there be a way to watch it later like last time to still get that remaining time for the drops or?
The vod will be available on Twitch and youtube as normal for sure. Unfortunately with the way twitch drops works this will not count towards drops progress. But like I said, we're looking into some options to help there.

Thanks Pinwheel!

KabamPinwheel

Another livestream, another broken giveaway.

I went to the website, and logged in to one of my accounts. It suddenly said I had an entry.

On the slide for the giveaways during the livestream, after logging in Kabam says - "Next enter your username and the email associated with your mcoc account so that we can contact you to award your prize."

This never occurred. I never had that option to add my account info. It always just said "entry."

This also meant, that when the 2nd giveaway occurred...I still just had that 'same' entry. I had no ability to enter again.
It looked like this the whole time:

And I even tried multiple different browsers, to see if I could get *something* different, but nope same thing. Quite frankly, I'm surprised anyone was able to enter successfully and especially somehow enter a 2nd time for the 2nd giveaway. I'd love to know how that happened for the future, cause this time it just felt like "oh well, too bad."

Entering giveaways in the twitch stream chat at least *felt* like my entry likely got recorded and I was probably entered for the giveaway. This way? Was an absolute disaster. Everything about this was bad.
So entering once entered you into the pool for both giveaways. Im not sure why the popup with the option to enter your name and email didnt show, but if it said you had an entry then you were included in the list!
That's good to know!

If you use this going forward, definitely let the team delivering the livestream know cause this was pretty confusing (I know it's the first time and all. But also, I still prefer everything being done on the same site/page as the livestream)

Totally understand, we'll improve the process for next time!

And I honestly would prefer it that way too. Ideally folks wouldn't leave the stream to enter haha. Unfortunately that was at the cost of chat being unusable which ultimately was something we had to change. On the bright side it does open up the giveaway to folks on other platforms like youtube, so silver linning there to be able to involve more people.

Usagicassidy

Oh! Another thing.

If you're going to hype up that people watch the livestream for the reveal of the Summoner's Choice winner, and then a timed drop on your Social channels announces that winner BEFORE they get to it on the livestream, and then Dorky and Mike go through the whole rigmarole of teasing the reveal when everyone in the chat is like 'we already know'.... definitely blew out the steam of it and made it feel hilariously awkward.

So maybe time that better lol.

KabamPinwheel

Oh! Another thing.

If you're going to hype up that people watch the livestream for the reveal of the Summoner's Choice winner, and then a timed drop on your Social channels announces that winner BEFORE they get to it on the livestream, and then Dorky and Mike go through the whole rigmarole of teasing the reveal when everyone in the chat is like 'we already know'.... definitely blew out the steam of it and made it feel hilariously awkward.

So maybe time that better lol.

Oof yea xD will work on the timing for sure haha

They were having fun with it at least lol

Furrymoosen

How do you even claim the reward through Gleam?
I am logged in, but I can't claim anything.
Oh so thats two different things!

So Gleam is the platform we are using for the giveaway in place of typing !code in chat.

Twitch drops are what is in place of the promo code, so you get the reward automatically from watching rather then rushing to the webstore and hugging it to death and entering it an hour later
Since the stream was supposed to run for another 90 minutes is there a way to loop it or watch it later and still get the drops? People are still in the stream chat asking
So the stream was always going to be one hour. We have to give overly broad window to twitch so we dont go past it, but we actually went over pour scheduled time by half an hour
Interesting. Thanks for clarifying. Will there be a way to watch it later like last time to still get that remaining time for the drops or?
The vod will be available on Twitch and youtube as normal for sure. Unfortunately with the way twitch drops works this will not count towards drops progress. But like I said, we're looking into some options to help there.

I get the concern that is being raised here, but the Twitch drops are rewards for watching. The available watch time during the stream exceeded that which was needed to receive all the Twitch drops. If players couldn't do that, it kinda is what it is. It's incentive to watch and shouldn't be something you guys need to figure out how to make up for when a player can't watch.

KabamPinwheel

How do you even claim the reward through Gleam?
I am logged in, but I can't claim anything.
Oh so thats two different things!

So Gleam is the platform we are using for the giveaway in place of typing !code in chat.

Twitch drops are what is in place of the promo code, so you get the reward automatically from watching rather then rushing to the webstore and hugging it to death and entering it an hour later
Since the stream was supposed to run for another 90 minutes is there a way to loop it or watch it later and still get the drops? People are still in the stream chat asking
So the stream was always going to be one hour. We have to give overly broad window to twitch so we dont go past it, but we actually went over pour scheduled time by half an hour
Interesting. Thanks for clarifying. Will there be a way to watch it later like last time to still get that remaining time for the drops or?
The vod will be available on Twitch and youtube as normal for sure. Unfortunately with the way twitch drops works this will not count towards drops progress. But like I said, we're looking into some options to help there.
I get the concern that is being raised here, but the Twitch drops are rewards for watching. The available watch time during the stream exceeded that which was needed to receive all the Twitch drops. If players couldn't do that, it kinda is what it is. It's incentive to watch and shouldn't be something you guys need to figure out how to make up for when a player can't watch.

Oh for sure, I meant more in the sense of players tuning in, watching some but not fully hitting a tier or all the tiers. Solving for that extra watch time having "drops value". The time of the stream and who can make it and who cant is a whole other discussion haha

ShashankGupta

Yes pls bring something new giveaway entry system this one I was like why I am sharing my information and one more question in the email address I gave my email address associated with Mcoc account but on the name section I wrote twitch username or do we have to put Mcoc game name there instead
This is so much confusion 😞

KabamPinwheel

Yes pls bring something new giveaway entry system this one I was like why I am sharing my information and one more question in the email address I gave my email address associated with Mcoc account but on the name section I wrote twitch username or do we have to put Mcoc game name there instead
This is so much confusion 😞

either name is perfectly fine! We just wanted to avoid having real names, dont wanna dox anyone!

Furrymoosen

How do you even claim the reward through Gleam?
I am logged in, but I can't claim anything.
Oh so thats two different things!

So Gleam is the platform we are using for the giveaway in place of typing !code in chat.

Twitch drops are what is in place of the promo code, so you get the reward automatically from watching rather then rushing to the webstore and hugging it to death and entering it an hour later
Since the stream was supposed to run for another 90 minutes is there a way to loop it or watch it later and still get the drops? People are still in the stream chat asking
So the stream was always going to be one hour. We have to give overly broad window to twitch so we dont go past it, but we actually went over pour scheduled time by half an hour
Interesting. Thanks for clarifying. Will there be a way to watch it later like last time to still get that remaining time for the drops or?
The vod will be available on Twitch and youtube as normal for sure. Unfortunately with the way twitch drops works this will not count towards drops progress. But like I said, we're looking into some options to help there.
I get the concern that is being raised here, but the Twitch drops are rewards for watching. The available watch time during the stream exceeded that which was needed to receive all the Twitch drops. If players couldn't do that, it kinda is what it is. It's incentive to watch and shouldn't be something you guys need to figure out how to make up for when a player can't watch.
Oh for sure, I meant more in the sense of players tuning in, watching some but not fully hitting a tier or all the tiers. Solving for that extra watch time having "drops value". The time of the stream and who can make it and who cant is a whole other discussion haha

Just add like 10k gold per minute watched up to the max milestone. If it's a 45 minute stream, players can get up to 450k. Gives something without giving everything and without it being nothing of use.

luke_mighty

I want promo codes back. ☹️

Gamer

Yes pls bring something new giveaway entry system this one I was like why I am sharing my information and one more question in the email address I gave my email address associated with Mcoc account but on the name section I wrote twitch username or do we have to put Mcoc game name there instead
This is so much confusion 😞
either name is perfectly fine! We just wanted to avoid having real names, dont wanna dox anyone!

I couldn’t change mine so it had my full name luckily i didn’t win but man

Demonzfyre

Pretty ridiculous of Kabam to not give us a promo code after all of the bugs at the beginning of the month and lack of compensation for them.

We got several compensations....

TotemCorruption

Yes pls bring something new giveaway entry system this one I was like why I am sharing my information and one more question in the email address I gave my email address associated with Mcoc account but on the name section I wrote twitch username or do we have to put Mcoc game name there instead
This is so much confusion 😞
either name is perfectly fine! We just wanted to avoid having real names, dont wanna dox anyone!
I couldn’t change mine so it had my full name luckily i didn’t win but man

How do you know you didn't win? Were the winners announced?

Usagicassidy

Uhhh...

so what were the Twitch drops? Where were the twitch drops?

I'm confused. I don't understand. I watched the whole livestream. And watched it from twitch.

How do you claim whatever it is you can claim? Where was this even announced?

Genuinely so confused.