''Kabam Support: The ‘We Can’t Help You’ Department”
So here’s a fun story about Kabam’s idea of “support.”
I was kicked from my previous Alliance with zero warning, joined a new one, and surprise! All the Relic Reborn rewards unlocked before I joined are now gone forever. Doesn’t matter that I invested time, resources, and money. Kabam’s response?
“We can’t restore anything.”
“We won’t refund anything.”
“We’re done talking. Any future tickets will be marked ‘solved’ without response.”
That’s right. Support is now a one-way “sorry, not sorry” ticket machine.
Apparently, spending hundreds of hours (and for many, real money) gets you nothing if you run into issues outside your control.
It’s honestly incredible that a company with a massive player base thinks this is acceptable. A system that punishes players for Alliance changes they didn’t even initiate? And the solution is… “Close your ticket, move on.”
If this is the standard, why even call it support? Just rename it the “Automated Wall of No.”
So here’s my question to the community:
Has anyone EVER had success escalating issues beyond these canned responses?
Do we actually have any leverage as paying players to make Kabam reconsider how they handle rewards and customer care?
Or should we just accept that their business model is “Take your money, ignore your problems”?
Honestly, it’s wild that a multi-million-dollar company operates like this and expects loyalty.
