A Clear Perspective on the Compensation
I opened 52 basic 7-stars and a 7-star Nexus the moment the crystal update went live. I had been saving for 4+ months specifically to chase the 27 new champions entering the pool. Because of the bug, 21 of those champions were not available, which means the main purpose for opening during the update was significantly impacted.
Yes, I still gained value from those crystals, but the targeted reason for saving them was blocked. Kabam cannot roll back individual pulls, titan shards, sig levels, or roster changes without creating bigger problems, so the only workable fix was to add compensation on top.
That naturally puts early openers ahead. But it is important to understand this:
Players who waited are not behind. They are exactly where they would have been if the bug never happened.
They opened from the correct pool with the correct odds. Nothing was taken from them. The frustration some people feel is a normal emotional response, but it is not based on an actual disadvantage.
Why Kabam’s Choice Makes Sense:
Kabam had two options, and neither was perfect. Truly stuck between a rock and a hard place.
If they chose not to compensate early openers:
1. It would punish players who trusted the crystal update
2. It would teach everyone to avoid opening anything when updates go live
3. It would reinforce distrust in the game
If they compensated:
Early openers would end up ahead
But the message becomes:
If you act in good faith and something goes wrong, Kabam will make it right.
For a live service game, that is the healthier outcome. Trust needs to continue to be built.
The Bottom Line
1. Early openers were denied access to the new champions.
2. Kabam cannot reverse or selectively remove what was already pulled.
3. Adding compensation was the only viable fix.
4. Players who waited are in the same position they would have been in a bug-free world.
5. This decision supports long-term trust in the game and in future updates.
Given the choices available, Kabam chose the option that protects trust, stabilizes future crystal updates, and corrects the actual issue that occurred.
