T-Mobile - Connection issue [Merged]

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Comments

  • Pr0t0t7p3Pr0t0t7p3 Member Posts: 187 ★
    Kil63 wrote: »
    Are all of you with connection issues using iPhones? Is that the common factor I wonder.

    No. T-Mobile is the common factor.
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  • Kil63Kil63 Member Posts: 254 ★★
    I'm on T-Mobile, with a LG V20, no issues so far.
  • AxFrost21AxFrost21 Member Posts: 19 ★
    @Kabam Miike
    Thank you for the efforts. Please keep us updated. I hope there will be some compensation regarding all the arena and AQ time we lost and most importantly, the trial of the kings rewards for yesterday.
  • GreedyllamaGreedyllama Member Posts: 3
    Amazing how specific this issue is...glad it’s not just me
  • rahul3038rahul3038 Member Posts: 107 ★
    @Kabam Miike I am facing connection issues when I try to login using my lte, but works fine if I am connected to wifi.
  • CAD07CAD07 Member Posts: 83
    Bryman187 wrote: »
    CAD07 wrote: »
    I did the same thing, left a 1* review as well. I know since i'm not a SERTAIN youtuber with 100K+ followers there not gonna give a S***....

    I did the same thing. I also reached out to Seatin on twitter ( @seatinmol ) asking him to make a video addressing the issue so Kabam actually takes notice. I’d recommend everyone who reads this do the same. If enough people blow him up on Twitter about this maybe he’ll help.

    reached out to seatin, richtheman, and contest of champions (BG) about the issue.... hopefully they can help cuz this is getting redicoulous. its called a mobile game , not a wifi game....
  • Phinale1Phinale1 Member Posts: 2
    T-Mobile. 7plus
  • DEFKONDEFKON Member Posts: 5
    Same problem. Works fine on WiFi but the second I leave the house it’s not connecting. Gonna be really hard to run aq today being at work with no WiFi! Smh
  • SeamusRedSeamusRed Member Posts: 18 ★
    I just downloaded a free vpn app and now I can connect. Just have to redownload the entire app thanks to the wonderful advice of KabamMike to uninstall and reinstall. 😒
  • CAD07CAD07 Member Posts: 83
    DEFKON wrote: »
    Same problem. Works fine on WiFi but the second I leave the house it’s not connecting. Gonna be really hard to run aq today being at work with no WiFi! Smh

    couldn't agree more, specially when running map6...... im almost positive im getting kicked off my alliance for this BULL. My line app is blowing up cuz im not in AQ..... not fault kabam can get an update right...
  • Bryman187Bryman187 Member Posts: 204 ★
    Kabam Miike wrote: »
    Hey All,

    Thank you all for your patience as we're working to resolve this issue. Our team has been working through the night to see what could be the cause of this problem, and why it would only be affecting users on T-Mobile. As soon as I have more information, I will let you all know.

    If we need some more information, or need to test some things out, we will post in this thread. I'm also renaming the thread to be more clear.

    Thank you! It’s not a formal announcement on the main page, but it’s a step in the right direction. We appreciate you’re update @Kabam Miike . And thank you for clarifying the thread title.
  • Ely_20Ely_20 Member Posts: 85 ★
    Kabam Miike wrote: »
    Hey All,

    Thank you all for your patience as we're working to resolve this issue. Our team has been working through the night to see what could be the cause of this problem, and why it would only be affecting users on T-Mobile. As soon as I have more information, I will let you all know.

    If we need some more information, or need to test some things out, we will post in this thread. I'm also renaming the thread to be more clear.

    Thank you @Kabam Miike glad to see some progress in trying to resolve this issue for us!
  • Big_Junnie75Big_Junnie75 Member Posts: 2 ★
    Yeah I’m having the same problem no my iPad Pro with T-Mobile
  • Bryman187Bryman187 Member Posts: 204 ★
    Kil63 wrote: »
    Are all of you with connection issues using iPhones? Is that the common factor I wonder.

    The common factors are T-Mobile and the v17.0 build of the app.
  • Afatty256Afatty256 Member Posts: 8
    No connection peoblem but major lag. Horribly effecting game play. Sorry to others.
  • Phinale1Phinale1 Member Posts: 2
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  • Pr0t0t7p3Pr0t0t7p3 Member Posts: 187 ★
    SeamusRed wrote: »
    I just downloaded a free vpn app and now I can connect. Just have to redownload the entire app thanks to the wonderful advice of KabamMike to uninstall and reinstall. 😒

    Which VPN app?
  • SeamusRedSeamusRed Member Posts: 18 ★
    Pr0t0t7p3 wrote: »
    SeamusRed wrote: »
    I just downloaded a free vpn app and now I can connect. Just have to redownload the entire app thanks to the wonderful advice of KabamMike to uninstall and reinstall. 😒

    Which VPN app?

    Called Betternet
  • LordBaldyBaldLordBaldyBald Member Posts: 265 ★
    I had to uninstall and reinstall just to get the update to actually go through. Also, it’s amazing how many of us specifically have iPhones with T-mobile.
  • Pr0t0t7p3Pr0t0t7p3 Member Posts: 187 ★
    SeamusRed wrote: »
    Pr0t0t7p3 wrote: »
    SeamusRed wrote: »
    I just downloaded a free vpn app and now I can connect. Just have to redownload the entire app thanks to the wonderful advice of KabamMike to uninstall and reinstall. 😒

    Which VPN app?

    Called Betternet

    Thank you. Gonna need it I'm sure after I change to T-Mobile today.
  • rahul3038rahul3038 Member Posts: 107 ★
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  • rahul3038rahul3038 Member Posts: 107 ★
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  • WrathOfSladeWrathOfSlade Member Posts: 10 ★
    Thank goodness I’m not alone on this. Thought I was going crazy! Please fix this issue Kabam!
  • Grump1eGrump1e Member Posts: 2
    Having issues log in to my account since the the last update
  • BalammBalamm Member Posts: 11 ★
    I have been trying to log in since the update amd it seems that l can’t log if not am on wifi so this is frustrating cause l have not been able to help my ally in almost 2 days
    Kabam better fix this ASAP and give some recompetation for this incovenient!!!
  • Pr0t0t7p3Pr0t0t7p3 Member Posts: 187 ★
    Yep. See other threads about T-Mobile. If just a no LOGIN button issue, then uninstall and reinstall. If T-Mobile then no luck for now.
  • Pr0t0t7p3Pr0t0t7p3 Member Posts: 187 ★
    It's already a major thread. Totally sucks
  • AlbertoOrea1AlbertoOrea1 Member Posts: 0
    I have pretty good data and my internet is rarely slow at all but i can’t seem to log in at all if i’m not on wifi which is odd because i’ve been able to do updates strictly using my cellular data. I’m not sure what it might be but it’s not letting me log in.
  • TheYakAttackTheYakAttack Member Posts: 15 ★
    Just figured I'd add... My wife can make a hotspot from her T-Mobile iPhone and I can now connect to the game lol ... So it's just something to do with the cellular switch in game.
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