Donation Mess Up - Please Help

BigBlue807BigBlue807 Member Posts: 16 ★
in General Discussion
When attempting to donate 100,000 gold to my alliance's treasury; I by accident donated 100,000 loyalty. Prior to the mess up I was a couple weeks away from being able to purchase the 5* Unstoppable Colossus.
I have sent an email to Kabam support Sunday morning, Monday morning and this morning; all with no response.

So I figured I'd come here, maybe a moderator can help me; or if anyone knows a way to detract the donation; that would be wonderful.

IGN: BigBlue807
Alliance: [-Bg3-] Band of Brothers

Comments

  • BenmlaaBenmlaa Member Posts: 42
    Unlucky :D
  • Next2HellNext2Hell Member Posts: 102 ★
    It’s your fault, no one will return you anything
  • GwendolineGwendoline Member Posts: 945 ★★★
    Next2Hell wrote: »
    It’s your fault, no one will return you anything

    Sadly this is true. An alliance member had this happened in the past.
  • TheDemonTheDemon Member Posts: 159
    I'd still submit a ticket. Maybe it won't fall on deaf ears and they will reset it for you.
  • DarkestDestroyerDarkestDestroyer Member Posts: 2,887 ★★★★★
    At least it's only 100k loyalty.

    Be back with you soon, doesn't take long to save
  • Maat1985Maat1985 Member Posts: 2,402 ★★★★
    edited February 2018
    Submit a ticket.... just make sure you put the correct section and detail wat happened....
    I know everyone gives kabam support a hard time but from my experience it must be people only telling half a story.... or not giving kabam full info.
    On 3 seperate occasions across 2 accounts i have mistakenly converted units instead of donating gold/loyalty.....
    On each occasion i have submitted a ticket.... and had the issue resolved.... donation reveresed and units returned....
    May take a few days bt it will get sorted....
  • Maat1985Maat1985 Member Posts: 2,402 ★★★★
    edited February 2018
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  • Maat1985Maat1985 Member Posts: 2,402 ★★★★
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  • DNA3000DNA3000 Member, Guardian Posts: 19,690 Guardian
    TheDemon wrote: »
    I'd still submit a ticket. Maybe it won't fall on deaf ears and they will reset it for you.

    It is a crapshoot but since you didn't spend the resources you just donated them to your alliance maybe they can do something about that.

    Conversely, if they can't, you're free from donating loyalty to your alliance for a few months at least, so as long as they don't kick you out you should eventually get that loyalty back. A couple of months more watiing for unstoppable colossus is not the end of the world.
  • UnknownUnknown
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  • Deadbyrd9Deadbyrd9 Member Posts: 3,469 ★★★★
    Just take a screen shot and tell your alliance that you aren’t donating loyalty for a while.
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    BigBlue807 wrote: »
    When attempting to donate 100,000 gold to my alliance's treasury; I by accident donated 100,000 loyalty. Prior to the mess up I was a couple weeks away from being able to purchase the 5* Unstoppable Colossus.
    I have sent an email to Kabam support Sunday morning, Monday morning and this morning; all with no response.

    So I figured I'd come here, maybe a moderator can help me; or if anyone knows a way to detract the donation; that would be wonderful.

    IGN: BigBlue807
    Alliance: [-Bg3-] Band of Brothers

    Hi!

    If you submitted a ticket correctly you will have received an email with a ticket number. Please be patient with the team as they investigate the issue and get back to you as soon as is possible.
This discussion has been closed.