EMERGENCY MAINTENANCE CONCLUDED
The Team has identified a fix for the recent Catalyst Offer issue.
Summoners who purchased this offer have been temporarily locked out of the Contest to Clawback any Catalysts bought/used while active, and ensure previously owned resources remain intact.
They will be unlocked once this process is complete, and no further action will be taken on their Accounts - along with a compensation package to those affected for the inconvenience.
Doing this allows us to bring the Game back up for everyone else.
We've removed the affected offer so we can decide later whether or not to bring it back after it's been fixed.
Additionally, all summoners can expect a general compensation package due to this Emergency Maintenance interrupting their play session.
We apologize for the inconvenience.
The Team has identified a fix for the recent Catalyst Offer issue.
Summoners who purchased this offer have been temporarily locked out of the Contest to Clawback any Catalysts bought/used while active, and ensure previously owned resources remain intact.
They will be unlocked once this process is complete, and no further action will be taken on their Accounts - along with a compensation package to those affected for the inconvenience.
Doing this allows us to bring the Game back up for everyone else.
We've removed the affected offer so we can decide later whether or not to bring it back after it's been fixed.
Additionally, all summoners can expect a general compensation package due to this Emergency Maintenance interrupting their play session.
We apologize for the inconvenience.
Lag again....this is what I noticed. [Under Investigation]
This discussion has been closed.
Comments
iPad 2017 with latest iOS, plenty of available memory.
MCOC is the only app that I ever have any issues with. The game ran perfectly for a couple of days between AQ cycles then as soon as AQ started again, lag and glitches reappeared.
Today in AQ it is ridiculously poor.
- Device make and model
- Device Operating System (OS) and version number
- Carrier name/ Service Provider (if applicable)
- Are you are attempting to play the game over a WiFi or a cellular network connection?
- Have you have tried playing through WiFi as opposed to a cellular connection or vice versa, and if so, what happens?
- Have you tried playing the game on an alternative device, and if so, were you able to play without experiencing any performance issues? ...Also, what were the specifics of the alternative device (make, model, OS and version)?
- Where did you notice lag in the game? For example, were you playing in an Event Quest, Alliance Quest, Arena, etc (please provide the exact Event name, including any relevant Act/Chapter/Difficulty level names, if appropriate)
- Which Champion were you using and who was your opponent? (please provide the name, star-rating, rank and level)
I understand it can be frustrating when the game doesn't perform in the way you expect, and if possible, we want to get these issues resolved as quickly as possible. We sincerely thank you for your input, the additional details you provide will greatly assist our QA Team with investigating this further.
Current IOS
SMC HK
Both WiFi and data seems to be a huge issue.
I haven’t attempted to play on other devices.
The lag is far worse in AQ than other areas of the game.
Lag spikes to insane levels EVERY SINGLE time that maintenance is done or after a patch. This is an ongoing joke within alliances and if you’d care to watch YouTube videos or talk to those in the content creators program then they’d also happily explain why nobody tries legends runs after you patch the game.
Lag, block and parry issues are happening with every single champion in my roster but it happens to be terrible for an hour or so and then stop only to happen again later. I don’t know if the issue relates to your servers and busy times, yet the problems seem to be far less extreme whilst my alliance mates are sleeping (US time zones). I’m on a Hong King based time zone and so I’m awake whilst most of them are sleeping.
It is frustrating when these issues arise....especially when it’s ongoing and almost every week. I am concerned that either
A) your ‘bug’ team cannot handle these issues and therefore you may need to hire people that can do the job
Or
Just look at it from a players point of view and you will start to see why people are walking away.
People might return if you start giving credible reasons as to why these issues haven’t been dealt with after a prolonged period of time, yet I fear that this distinct lack of transparency will be an issue which may be a game killer.
I have a friend that plays here on ge iPhone 8 and another on a Samsung (can’t remember the model as I’m not a huge fan) but both experience issues.
Alliance mates in the States experience issues and today we’ve had quite a few people kicked in AQ due to connection issues (same time others posted about issues on the boards).
The issues seem to go beyond providers and phone models. We’ve been attempting to test spenders vs non-spenders to truly test conspiracy theories out, yet issues happen in spats to both spenders and non spenders. It’s not constant but it does feel to be in hour long increments or so...usually.
Parry bugs have been worse this patch than previous patches.
Cable has been able to hit with his heavy whilst players dash back in AQ and the evade message came up. This happened on AQ map 5.
Arena has has issues with parry and dashing back but it’s been fine for the past 4 or so hours now.
-Android 7.0
-HT Eronet
-I tried both Wi-Fi and data, it's pretty much the same
-I haven't tried playing on a different device
-Aq, arena, event quest, story mode.... you name it... most recent one was losing wolverine to bw in aq, cause he wouldn't dash back and I got caught with her unblockable sp1.... arena is actually not that big of an issue, a few times my champs wouldn't activate specials, but I guess it's tolerable.... in event quests block is a huge issue, or the lack of it, different variations of it actually, sometimes it just wouldn't happen and sometimes my champ would dash back/forward... it's extremely frustrating
-It's kinda random I guess, can't specifically say which champs cause it's happening quite often recently, but like I said the most recent one was 4* wolverine r5/50, against map3 mini boss bw.
I will post my specs later. I think I have posted them several times before.
Spot on!
The problem isn't with our devices, it's your game.
Your move Kabam!
Have we been given an answer if that is a bug or ‘working as intended’?
Everything you see is working as intended...... by which we mean intended to make you, the user, spend on potions and revives as much as possible.
OS: iOS 11.2.6
Act 5.3.2 quest fight after requesting help for champ refreshes (These need to be pushed while not in a fight or the feature should be removed until the issue is fine tuned / fixed whatever way you prefer to call it). This happens almost all the time I notice it. Ruins my fights regularly. DO SOMETHING PLEASE ITS SO ANNOYING. Quality of Life over new mechanics and content would go a long way in the long term.
I’m going to make it easy: both iPhone and android users report insane lag which costs items/units.
One great fix would be to get rid of the half health penalty for force closing since 90% in aq it’s donr bc of lag or disconnection (at least for me)
Android version 7.0
I mostly play on WiFi but same issue on cellular network.
Game runs on WiFi better but in the end there isn't much of a difference.
No I haven't tried to play on another device.
Arena lags most, especially Ultron map. But game mostly lags in long fights so Act 5, Aq, Aw bosses and mini bosses, and champs like Dormammu, Ghost Rider, Champs with fire and sparkles cause the lag most, doesn't matter if I play with or against them.
samsung galaxy s8
Android 7.0
1080mbps wifi internet connection
I still experience these problems. They are really ruining the game. I sometimes lose fights against opponents half my PI because I am completely stuck there basically watching them rip me apart because my blocks don't react fast enough or they are able to parry my attack mid combo. My old phone had the same issues a Samsung galaxy s5 and my girlfriend experiences them as well on her galaxy s7.