**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Android - loading issue persists [Under Investigation]
demed
Posts: 81 ★
Since the last update on Android, whenever i switch from a wifi connection to my own data, the game just loads indefinitely. I need to shut the game and reopen the app everytime. Also if the signal goes low and then high again, it does the same thing. This never used to happen before and it's very inconvenient. @Kabam Wolf this has not been resolved and was caused by the latest update on androids. You responded to the last message on that thread (who wasnt the OP) and which was on a different issue.
Samsung galaxy s7
Android 0.7
Samsung galaxy s7
Android 0.7
Post edited by Kabam Wolf on
7
Comments
Android 7.1.2
Just adding to the list of people who have connection/loading issues. Low wifi or switch to LTE from wifi results in the game hanging on a transition screen, have to force close the app and relaunch. Also, still getting the intermittent boot after arena matches (once in quest) at conclusion of fight. KO comes up, but game closes instantly before the "Victory" screen comes up. The match is recorded as a victory without penalty.
Same Issue.
Have you already tried closing out the game completely and rebooting the device, as well as switching airplane mode on and then back off again to ensure you have an updated signal to the device?
I saw one mention of Verizon carrier. Is anyone utilizing a different carrier?
Let's get some additional information for our team to review!
Device:
OS Version:
Game Version:
Carrier:
The specific area this occurs:
Troubleshooting steps already taken:
Additional details:
OS Version: 7.1.2
Game Version: 13.1.1
Carrier: Project Fi (which leverages T-Mobile, Sprint, and Alcatel wireless networks, I believe)
The specific area this occurs: Of the game? It occurs everywhere there's a transition screen - fight-to-fight, going from one area of the game to another through the top nav, where it just hangs on the loading screen with the hydra logo spinning forever until you force close the app
Troubleshooting steps already taken: Device restarted, cache data cleared, profanity uttered
Additional details: Seems to happen on lower (2-bar) Wifi signal, or just after transition from wifi to cell data or vice versa, or transition from one wifi network to another (I have two zones at home)
I'm having the issue with a wifi connection. It's not the best connection in the world, but it was never a problem before, and I'm not having the issue with my iphone.
Device: HUAWEI PLE-703L MediaPad T2 7.0 Pro
OS Version: Android 5.1.1
Game version: Up to date
Carrier: irrelevant, I'm on wifi
The specific area this occurs: Logging in is fine, but the first time I try to do anything, it gets stuck. Opening a crystal, loading the Alliance tab, pretty much anything just never loads.
Troubleshooting steps already taken. I've shut down the game and restarted it several times. The results are always the same. I've tried with with a different wifi. I've rebooted the device.
I tried switching airplane mode on and off. Things seem to be working now. I haven't tried to do much yet, so maybe it will crash later or maybe it is a coincidence. I don't know, but it's worth trying. It's weird that that would work when rebooting didn't.
Xperia m2 4.4 device thatrahul gameid
7.1.2
13.1.1
Verizon
The issue happens in multiple areas, these are all from today: AW defender placement, Home Page (trying to select from menu), Arena Victory screen, Quest map when moving.
I have rebooted, start and stooped app, cleared cache. Nothing helped
This happens:
1. I lose network connection (or weak) over WiFi on same Network.
2. Going from WiFi to mobile data (automatically when not in WiFi range)
*Network/reconnect: WiFi to WiFi and WiFi to Mobile Data.
The shield looking icon saying no Network connection does NOT come up. There is no option to reconnect. Just a small gear on bottom right.
*Network/reconnect: Mobile Data to Mobile Data
I do NOT have this problem when on Mobile data and lose my connection (no service). The app shows the no Network message, tries to reconnect, and goes to reconnect screen/button
When I am back in an area with mobile I am able to reconnect.
If you want to replicate I suggest using any Android phone with 7.1.2. connect with WiFi (your office) then just walk away until you no longer have a signal.
OS version - 5.1.1
Game version - 13.1.1
Carrier - Airtel LTE
Usually occurs in arena or asking for help or logging screen
Tried putting to airplane mode, restarting, shutting sim card off then on this works for a few mins then back to perma-loading
Android version - 6.0.1
Game version - 13.1.1
Carrier - Globe telecom
on Arena on AQ... after a fight before the KO should appear... it loads up... like it is in froze but the loading icon still rotating...
Android version - 5.0.1
Game version - 13.1.1
Carrier - China Mobile 4G and Wifi
Tried reinstalling the game still the problem exist
Device - One Plus
Game - Latest Game Version
Carrier - Optus
As long as they dont post a comment they can feign ignorance but they read all. So annoying
Also happening to me
Device-Redmi note 3
Os-Android marshmallow v6.0.1
Carrier-airtel india 4g
Im playing this game from November with same data carrier and never happen this issue except sometime when this game already had login issue.then how can it be cause of my data carrier i never face such problem its definitely bug.
Yep thats definitely the issue, when your wifi swaps channels or u lose connection for a brief period of time (it could be milliseconds) it does not reconnect to the server and you have to crash out. This also means that if your data connection drops slightly while mobile or swaps from 4g to 3g or vice versa your likely to end up having to do the same to connect again.....
I've tried this and it is exactly what is happening (turning wifi off to swap to 4g and the other way)... Game will not reconnect if you drop connection even for a tiny amount of time.... only on android .. works ok (although the screen freezes for a bit) on iphones/ios
Hey dude I am using wifi...solid 4G but still I can't connect. I am only able to connect after 1am (yah 1 am) n till 8/9 am. After that the game starts lagging. Closing n opening it sends u to a login where it's trying to login for ever but still doesn't login. I hav already contacted Kabam support and I am not satisfied with their help service
I did see a few other threads along a similar vein, although this one seems to be Android specific, so we'll keep this one open for now. Please feel free to add your details here if you are experiencing the same issue. You are certainly also welcome to write to our Support Team to provide additional and more specific details directly. They will forward your specifics onto the Game Team as well.
Alcatel One Touch 7041X
It happens anywhere