Log in issues?

AcesAces Member Posts: 8 ★
in General Discussion
Having trouble connecting all day today. Player on same WiFi connection has no issues. Is something going on?

Comments

  • BossbicoBossbico Member Posts: 2
    I have the same problem, other members in the alliance have No issues
  • AcesAces Member Posts: 8 ★
    Uh oh . . .
  • AcesAces Member Posts: 8 ★
    Not sure what to do
  • BossbicoBossbico Member Posts: 2
    I hope they fix it soon
  • AcesAces Member Posts: 8 ★
    My connection was fine all day yesterday.
  • UnknownUnknown
    This content has been removed.
  • wildtouchwildtouch Member Posts: 4
    edited March 2018
    Same issue I play on android and iOS and it is just on iOS that I can’t log in. Is this the same for you guys. Been goin on for around 9 hours for me
  • TechonefortyTechoneforty Member Posts: 79 ★
    Same here, I play on iPhone and it’s been like this since last night.
  • Crine60Crine60 Member Posts: 1,435 ★★★★
    I can't get into the game either.
  • chev327foxchev327fox Member Posts: 826 ★★
    edited March 2018
    Aces wrote: »
    Having trouble connecting all day today. Player on same WiFi connection has no issues. Is something going on?

    Guys you need to delete the app and re-install. I too have this issue now each and every day for the past 3-4 days where it will say it cannot connect (and it wont come out of it... I have tested it over night and no change) but as soon as I re-install it then the game works great again.

    Sucks I know but should help you ;) Hope it does help!
  • Bear3Bear3 Member Posts: 996 ★★★
    Wow that was ridiculous! Thank you for the tip tonreinstall that worked but kabam needs to issue compensation to the people locked out for over half a day! Energy refills wasted, 14-15 hours arena time lost, locked out in the middle of aq, events missed, this is ****! Shouldn’t have to reinstall the game ever let alone regularly. Also only happening on iOS?!! The main customer base?! Love it missed rewards, wasted energy, expired items, left alliance to aq without me... lovely kabam!
  • wildtouchwildtouch Member Posts: 4
    edited March 2018
    chev327fox wrote: »
    Aces wrote: »
    Having trouble connecting all day today. Player on same WiFi connection has no issues. Is something going on?

    Guys you need to delete the app and re-install. I too have this issue now each and every day for the past 3-4 days where it will say it cannot connect (and it wont come out of it... I have tested it over night and no change) but as soon as I re-install it then the game works great again.

    Sucks I know but should help you ;) Hope it does help!

    This worked for me too. Thank you. @Bear3 I agree and they haven’t even made there own post about this yet. Kabam never cares unless there the ones loosing the money.
  • chev327foxchev327fox Member Posts: 826 ★★
    No problem guys ;) Glad it helped you too!

    Honesty I have had to re-install for the last 3-4 days... getting tiresome to be honest but what can you do.
  • AcesAces Member Posts: 8 ★
    Thank you very much chev327fox!! Re-install worked but I hope this is not a multi-day occurrence
  • chev327foxchev327fox Member Posts: 826 ★★
    Aces wrote: »
    Thank you very much chev327fox!! Re-install worked but I hope this is not a multi-day occurrence

    You're welcome! I am just happy I could help you guys ;)

    One thing I noticed that may have been causing the issue is leaving the game in the background for a long period of time (seemingly only late at night). But correlation is not always causation.
  • ArchroyArchroy Member Posts: 2 ★
    That’s exactly what happened 3days ago. I woke up still logged in the game, since i logged out i can’t log in anymore. I’ll try to reinstall the game now. Thanks chev327fox.

    Let us report to kabam, so they will resolve the issue next time
  • chev327foxchev327fox Member Posts: 826 ★★
    edited March 2018
    Archroy wrote: »
    That’s exactly what happened 3days ago. I woke up still logged in the game, since i logged out i can’t log in anymore. I’ll try to reinstall the game now. Thanks chev327fox.

    Let us report to kabam, so they will resolve the issue next time

    No problem! Glad it is helping everyone get back into the game (sucks when it locks you out).

    Kabam is aware of the issue I think... but who knows when it will be fixed. Hopefully soon.

    Some advice that seems to work for me... if you are going to be away from the game for a good while just close the app instead of having it in the background (this is what seems to cause the issue... leaving it in the background too long).
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