The game is now back online for all platforms. Thank you for your patience during this outage.
Marvel

My rating 480k now plying this game 1 year long time so need to knw whay kbam not giving me 1 (5*) awaking gem atleast is feel so bad u need to take some action
4
Comments
You can get them in act 5 and in the Labyrinth of Legends
That was due to something that was going on with the game at that moment. You weren't selected to get one, so you did not got one and that's it.
Don't expect them do ever do it again