**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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Lost account

LekaLeka Posts: 10
in General Discussion
Hi all, I have 3 accounts and have lost access for some reason I've contacted kabam and they need last 2 purchases made from that account. I looked through payment history but it doesn't tell you which payments were made from which account. Is there a way to tell. They keep closing thread anyone able to help. Thanks in advance.

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    Batpotter1Batpotter1 Posts: 348 ★
    I don’t think there is
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    Batpotter1Batpotter1 Posts: 348 ★
    Unless you bought Units
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    Batpotter1Batpotter1 Posts: 348 ★
    Then just check the Price
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    AhitlawAhitlaw Posts: 2,123 ★★★★
    Aren't there transaction #'s? For each purchase.
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    Batpotter1Batpotter1 Posts: 348 ★
    🤔
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    Batpotter1Batpotter1 Posts: 348 ★
    I did not know that.
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    Batpotter1Batpotter1 Posts: 348 ★
    So maybe
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    juST4fUNjuST4fUN Posts: 172 ★
    The purchase are done from google / Apple email so look for purchase history in Google Play store / Apple Game center . If you have not linked your Google/Apple account to MCOC then god bless you .
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    LekaLeka Posts: 10
    The purchase history doesn't tell you which account a purchase is made from it just lists purchase history.
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    LekaLeka Posts: 10
    Any mods able to give advice?
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    Kabam AhabKabam Ahab Posts: 956
    Hi Leka,

    Please include any potential purchases along with your with your response to the team. Make sure to note the other accounts and included required information so that they can verify the purchases.
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    LekaLeka Posts: 10
    Hi kabam ahab, I don't remember the last 2 purchases I've made. I have 3 accounts and use the same credit card to purchase units, the receipts I get doesn't tell you which account the purchase was made from. I explain this to the team but they just close the thread.
    I've asked them if it was possible to let me know the dates/time the last purchases were made so I can find the receipts and send it to them, they just close the thread. I've spent a lot of money on the account and want it back is there anyway you guys can help?
    I've tried 8 to 9 times to retrieve my account but it doesn't seem as if the response team wants to help.
    It doesn't help when your not dealing with the same person.
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    LekaLeka Posts: 10
    Mods?? I don't know how to tag a person on my response.
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    Kabam AhabKabam Ahab Posts: 956
    Hi Leka,

    Make sure to include all purchases as well as associated account's with contacting the team. As you will need to follow up with them directly, I am going to close this thread now.
This discussion has been closed.