**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Comments
As you know, we don't start conversations on compensation until we're 100% certain that the issue will not arise again. Currently, we're still investigating what the cause of these outages occurring more than usual is, and are working to get that fixed. After we have that fixed, we can look into how everybody was affected by these outages, and can come up with an appropriate resolution.
We're not ignoring it, but want to get everything fixed and back to normal first!
Can they get better servers? I don't know. I don't know what is causing the issue, what they're using, what their budget is, or any details for that matter. Just stating the facts. Servers go down. They'll fix it as soon as they can.
Do you also scream at your mechanic when your car unexpectedly breaks down because he didn't tell you your car would be breaking down?
Can y’all please work as quickly as possible to make sure they don’t go down again?? I feel like y’all just pulling out some electrical tape and patching things together. It’s a daily and constant issue that needs a serious overhaul. Extended maintenance doesn’t fix it. Regular Tuesday maintenance doesn’t fix it. Emergency maintenance does nothing. The next day or 2 things are down again. Heck we’ve had emergency maintenance right after the scheduled maintenance. It’s just ridiculous at this point.
I have guys getting fed up and leaving our ally. And recruiting is extremely hard because of all the people walking away. I’m just so frustrated at the constant cycle of us getting screwed, y’all apologizing, and nothing changing.
Don’t know if you noticed but when the game came up again there was a new crystal offer in our mail. Maybe a correlation to pushing new mail out? @Kabam Vydious
Not likely. The game went down before the push. They're always rolled over at 10 a.m. Pacific.
The compensation is right and appreciated but it’s just a bandaid. Things go down again not too much later. The compensation doesn’t eliminate the frustration of not being able to play and enjoy a game you love. The only thing keeping me here is all I’ve invested. I almost can’t stand playing anymore because of all the issues. Can you plz use the feedback back to the appropriate people that we just want a game that works.
Ok. Well I dunno anything about how these things work, just brainstorming since no one at Kabam is doing any brainstorming apparently
Aq, aw, eq, trails, arena and arena are all affected by this when we use pots and revives and energy refills and boosts to do what we do. Kabam used to give out compensation so why don't they anymore?
If you do a survey of how happy we are the majority will say they are not. Not because of lack of content or anything but because the game is always going down.
Please for the love of God get your game team, support team and managers and upper management together and sort this out! Clearly something on your end isn't working and needs to be fixed!
Get new servers or developers or programmers or something because this is a new record for the amount of times this game has gone down.
And I'm not even talking about the bugs that never get fixed or get worse after each update yet..
Tldr; kabam really needs to get the game sorted asap and compensate us for a game a lot of us put money into that doesn't work a lot of times
Well, I don't have any more insight than anyone else. I don't think it's a matter of them not brainstorming. It's their job, so I'm sure they're looking at it. A one-time or isolated occurrence is something that can be resolved and watched. Multiple times, you have to look at the factors surrounding it more closely and see what triggers the occurrences in terms of underlying.
It's not the usual traffic-guiding sever situation from what I gather. It's more complex than that because so much is tied up into the server. I assume it has some sort of fail safe that shuts it down if there is a threshold for issues caused. It's been a full month so far, lots of content and traffic, so the possibility of something overloading or malfunctioning is higher. I think it's just been a busy month for the server.
Ridiculous
It gives about 6800 points.
I did it with a random and we were easily going to complete room 3, we could have got to room 5.
I log back in after the ‘emergency maintenance’ and see that I have got 1655 points for not compelling room 3. That is ridiculous, what you guys think and could I possibly get those rewards or something?
I am not pleased.