this is awful customer service. they need to reset the points back prior to the error or even restart season 2. screwing alliances out of an entire war's worth of points is flat lazy by Kabam. Fix your mistake! @Kabam Vydious@Kabam Vydious
Rewards and points from second round war are all set, I can confirm (at least for my alliance). But I'm also seeking clarification regarding being set back with the inability to run the third war due to the error message received. What will be done about this to bring "balance" back to Season 2???
I'm the leader of a team that wasn't able to start a war due to the error mentioned before.
I am aware that people "invest" hundreds (money or hours) but as far as I know this is a GAME and you should start thinking and taking it as one. Your life doesn't depend on the +100 shards you get or not at the end of the day. Your work or your family are not influenced on winning or losing a war. So... you could relax and continue gaming or you could continue to act like a kid who doesn't have the coolest toy in the kindergarten. Oh... did anyone forced you to spend all those money and all that time in a game? NO! It was your choice. So... if you feel that your "investment" doesn't bring you "enough" DO SOMETHING ELSE. It's not only Kabam's fault. It's also your fault. This is not Olympics. This is a game. A fun game.... but people start trowing phones at walls when they get Kamala Khan from crystals or when they get disconnected or when a parry doesn't work. GROW UP!
Now please resolve the problem regarding starting aw match please, playing less matches than other alliances is discriminating for us the other aliances , we speak about the same chances for everyone to win or lose their wars, We just want to have the same odds like the others, it supposed to be a fair competition. Thank you
And to avoid misunderstandings, I am only speaking of aw points in the leaderboard, not the rewards from winning a match. I think the others will agree that we can “survive” without the shards from a warmatch, but we need the actual points for the warmatch because now it’s just like we skipped it.
They are going to say the samething that they said to alliances that got screwed because of piloting/modding. We can't be sure you would have won the war(or in this case, how many points you would receive in a war) so no compensation. It sucks for the alliances that lost out on crucial points but that's what will happen. If they do give points, good I'm happy for you guys. But I'm pretty sure it won't happen.
Bottom line is this 'bug' gives many alliances an unfair disadvantage. I don't care about the rewards from one war win/lose. AW seasons were brought to MCOC as a new challenge and the opportunity for an alliance to grow. Many people still play this game because of the challenge/goal to rank high in the season. A lot of time and effort is given to strengthen an alliance and strive for that top season ranking. Now, because of this 'bug' many alliances are unfairly penalized and probably will not rank as high as they should. Is that fair? Was this an intentional 'bug' to help the spenders/cheater move back up in the ranks?
I am not asking to place us in master tier because of this and I'm not asking for rewards, simply go through the alliance history and give us season points equal to our average war points. Hell, you can even give points equal to what we would of got if we lost the war. BUT my ally ALWAYS clears all 3 bosses with 100% exploration and should be compensated those season points. Getting 0 season points while other alliances are getting 800k - 1m because of a 'bug' is unacceptable and unfair. @Kabam Miike@Kabam Wolf@Kabam Vydious@Kabam Loto@Kabam Zibiit please make this right!
Tell us something, you're working on it, you're figuring out how to compensate us, you don't care about this and tough luck, you're out of the office yesterday because of the holiday, you watched infinity war and enjoyed it, anything, please!
Tell us something, you're working on it, you're figuring out how to compensate us, you don't care about this and tough luck, you're out of the office yesterday because of the holiday, you watched infinity war and enjoyed it, anything, please!
Dude if you go to page 3, you will see they did give an update.
So just chill out, what is the big rush? Receiving them now, or in 3 days or in 2 weeks isn't going to affect anything is it?
People need to stop wanting things NOW, and have some patience
Hi there
I’m an officier of the £VO. We have had the same problems: prizes got too late ( on night 21st may) and NO change to start a new war. Our season is strongly compromised ( as many of you ).
We ask an answer by Kabam how they think to balance this lack and gap.
Tell us something, you're working on it, you're figuring out how to compensate us, you don't care about this and tough luck, you're out of the office yesterday because of the holiday, you watched infinity war and enjoyed it, anything, please!
Dude if you go to page 3, you will see they did give an update.
So just chill out, what is the big rush? Receiving them now, or in 3 days or in 2 weeks isn't going to affect anything is it?
People need to stop wanting things NOW, and have some patience
Is your alliance in the same situation as the others here?
@DarkestDestroyer does this issue or the response from Kabam effect you at all? If not, please stop trolling. The balance of my alliance depends on the response we get. I have members that are not happy with the situation that are now considering quitting the game, I have new members that joined us to help push for platinum 2 (which may not be achievable now) and I have 3 potential recruits that are also looking for an ally that has a shot at platinum 2 rewards. So yea, an update would be nice. Not necessarily a resolution but an update. Like, 'hey, we understand how this is crippling your season 2 expectation and are determining the best way to compensate your ally for the inconvenience' or 'we acknowledge the issue you encountered and admit it was a software issue that we are correcting' or something....
I have 3 potential recruits that are also looking for an ally that has a shot at platinum 2 rewards.
Yep, we're in a similar spot. Finished last season in Gold and we pushed to get wins to start this season off and are sitting just around rank 100 in plat 3 now. Missing a war will knock us out of plat unless kabam addresses the issue.
That is a pretty big problem to our members and if people start leaving out of frustration, this also hurts recruiting.
I get that they may not have an update we would like, but just pop in and say something...
My concern is this issue might not have been reported on a wide enough scale to warrant an official announcement and support tickets keep getting “misunderstood”... Now that rewards for round 2 were delivered, is the issue with the matchmaking error not allowing us here to get in that third war a big enough concern for Kabam... And hopefully things said in this thread only show the passion and commitment we have to make sure our alliance mates get their fair share. We need something to take back to our alliance especially now that third round wars will be coming to an end and I’m anticipating an even lower drop in ranks... This matter could have and should have been handled differently!
I don't think that they have an actual solution for how to compensate the alliances who were affected. How do you equitably give pts to alliances that missed war? Do you give them 100pts or 190,000pts? They could also not count the last war for everyone but imagine how many alliances would be upset about that.
I'm interested in seeing how they'll handle this situation. (I think that there will be very upset people)
I don't think that they have an actual solution for how to compensate the alliances who were affected. How do you equitably give pts to alliances that missed war? Do you give them 100pts or 190,000pts? They could also not count the last war for everyone but imagine how many alliances would be upset about that.
I'm interested in seeing how they'll handle this situation. (I think that there will be very upset people)
Just give points equal to 100% 3 bgs as a loss, then no rewards cause nothing was played.. I know some might not be able to get 100%, but honestly this wasn't their/our fault, so why be afraid to give too many points?
At this point I expect nothing. There will probably be something along the lines of “Well, there’s no way to be sure your alliance would have actually started a war in that time frame...”
Comments
I am aware that people "invest" hundreds (money or hours) but as far as I know this is a GAME and you should start thinking and taking it as one. Your life doesn't depend on the +100 shards you get or not at the end of the day. Your work or your family are not influenced on winning or losing a war. So... you could relax and continue gaming or you could continue to act like a kid who doesn't have the coolest toy in the kindergarten. Oh... did anyone forced you to spend all those money and all that time in a game? NO! It was your choice. So... if you feel that your "investment" doesn't bring you "enough" DO SOMETHING ELSE. It's not only Kabam's fault. It's also your fault. This is not Olympics. This is a game. A fun game.... but people start trowing phones at walls when they get Kamala Khan from crystals or when they get disconnected or when a parry doesn't work. GROW UP!
I understand that completely. I'm just basing future compensation from previous experiences. Which is nothing sad to say.
Im pretty sure they will compensate appropriately due to the importance of war seasons.
I am not asking to place us in master tier because of this and I'm not asking for rewards, simply go through the alliance history and give us season points equal to our average war points. Hell, you can even give points equal to what we would of got if we lost the war. BUT my ally ALWAYS clears all 3 bosses with 100% exploration and should be compensated those season points. Getting 0 season points while other alliances are getting 800k - 1m because of a 'bug' is unacceptable and unfair.
@Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Loto @Kabam Zibiit please make this right!
You have been told 2-3 times already they are looking into it, you have also been told when they have something to update you on, they will.
Just give them a chance to sort it out!
Dude if you go to page 3, you will see they did give an update.
So just chill out, what is the big rush? Receiving them now, or in 3 days or in 2 weeks isn't going to affect anything is it?
People need to stop wanting things NOW, and have some patience
Conséquences we miss 1 war this week and will lost around 1M300k points..
Waiting for this to be fixed
Lol.. this wasnt what was said on the other thread.
I’m an officier of the £VO. We have had the same problems: prizes got too late ( on night 21st may) and NO change to start a new war. Our season is strongly compromised ( as many of you ).
We ask an answer by Kabam how they think to balance this lack and gap.
This isn't the same problem.
Is your alliance in the same situation as the others here?
Yep, we're in a similar spot. Finished last season in Gold and we pushed to get wins to start this season off and are sitting just around rank 100 in plat 3 now. Missing a war will knock us out of plat unless kabam addresses the issue.
That is a pretty big problem to our members and if people start leaving out of frustration, this also hurts recruiting.
I get that they may not have an update we would like, but just pop in and say something...
I'm interested in seeing how they'll handle this situation. (I think that there will be very upset people)
Just give points equal to 100% 3 bgs as a loss, then no rewards cause nothing was played.. I know some might not be able to get 100%, but honestly this wasn't their/our fault, so why be afraid to give too many points?